32
Troubleshooting
The Problem
Possible Solutions
I have connected
an external source
to my TV but I get
no picture and/or
sound.
·
Check whether the connection between the
external device and your TV is correct.
·
Make sure you have made the correct selection
of input source.
The cable box is
no signal or weak
signal.
·
If there is no signal occasionally, unplug cable
from TV and re-plug after 60 seconds.
·
If there is always no signal, or the signal cannot
be restored after plugging and unplugging, you
can try
>
Settings > System > HDMI
& CEC > HDMI Format, to confirm whether the
signal can be recognised.
·
Change to another HDMI port.
·
Change to another HDMI cable.
There is no sound.
·
Check whether ARC is selected at
>
Settings > Sound > Speakers > Audio Output.
If not, you need to check whether the external
power amplifier device is connected to the
ARC/eARC port or optical port of the TV.
·
>
Settings > Sound > Speakers >
Digital Audio Output. You can try to select
PCM, Dolby Digital, or Dolby Digital Plus.
·
Whether the power amplifier device port is
connected correctly.
·
If you select HDMI as input, you can try
>
Settings > System > HDMI & CEC > HDMI
Format.
The remote
control does not
work.
·
Confirm that TV still has power and is operational.
·
Change the new batteries in the remote control.
·
Check if the batteries are correctly installed.
·
If some buttons don’t work, but the volume
buttons can work normally, it seems there is a
problem with the application.
·
Keyboards connected via USB or Bluetooth technology may not be
usable with some Apps.
The Problem
Possible Solutions
Netflix cannot be
played.
·
>
Settings
> System > Application
Settings > Netflix > Forced Closure, then reopen to
try.
·
You can try to reset to the factory settings at
>
Settings > Support > Reset to
Factory Default.
The Problem
Possible Solutions
Some files cannot
be played.
·
Most files can be played back, but you might
experience problems with corrupted files or
files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
The Problem
Possible Solutions
Alexa cannot be
played.
·
For more information about Alexa, please refer
to Smart Functions > Using Voice Service >
Alexa in this manual.
Google assistant
cannot be
played.
·
You can try to log in Google account.
·
If you receive "I don't understand" of the voice
recognition, please change account or log out
the account.
·
After logging in to the Google account, the
recognition language may be different. You
need to log in to the Google account on the
web page to set the voice language.
·
For more information about Google Assistant,
please refer to Smart Functions > Using Voice
Service > Google Assistant in this manual.
External Device Connection Issues
When the TV has difficulties with external device connection, these
solutions may help resolve the problem.
Apps
When some apps aren't playing, this may help resolve the problem.
Media Files
When files aren't playing, this may help resolve the problem.
Voice Service Issues
When some Voice service aren't playing, this may help resolve the
problem.
TV Status Diagnosis
>
Settings
> Support > Self Diagnosis
Perform self diagnosis to test sound, picture and connections.
Use Picture Test to help diagnose video issues and Sound Test to
diagnose sound issues. You can also view signal strength information for
over-theair digital signals by using Network Test and Input Connection
Test. Additionally, you can view the status of the TV by using Status
Check.
Summary of Contents for 43C350KE
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