31
Troubleshooting
The Problem
Possible Solutions
No picture, or
black and white
picture.
·
Unplug the TV power cord from AC outlet and
re-plug after 60 seconds.
·
Check if the Colour Saturation is set to 50
or higher at
>
Settings > Picture >
Picture Mode Settings > Colour Saturation.
·
Try different TV channels.
The picture is
distorted.
·
The compression of video content may cause
picture distortions, especially in fast moving
pictures from sports programmes and action
movies.
·
If the signal reception is weak or poor, screen
distortion may be visible but it is not a
malfunction.
·
Mobile phones used close to the TV (within
1m) may cause noise on analogue and digital
channels.
The picture
is blurry or
flickering, or cuts
out momentarily.
·
>
Settings > Picture > Picture Mode
Settings > Sharpness. You can try to increase
or decrease the Sharpness.
·
If you use an external antenna, check the direction,
position and connection of the antenna.
·
Adjust the direction of your antenna, or reset or
fine tune the channel.
The picture
appears red,
purple, pink and
other colours.
·
>
Settings > Picture > Picture Mode
Settings > Expert Settings > White Balance.
You can try to increase or decrease the White
Balance.
Picture distorted
or appear wavy.
·
Some electrical appliances may affect the TV. If
you turn off the appliance and the interference
goes away, then move it further away from TV.
·
Insert the power plug of the TV into another
power outlet.
The Problem
Possible Solutions
There is no sound
or the sound is too
low at maximum
volume.
·
Check the volume control of the device (cable
or satellite box, DVD, Blu-ray, etc.) connected to
your TV.
Picture is normal,
but no sound.
·
Check the volume settings.
·
Check if ‘Mute’ mode is set to on.
The speakers are
making an odd
sound.
·
Make sure that the audio cable is connected
to the correct audio output connector on the
external device .
·
For antenna or cable connections, check the
signal information.
·
A low signal level may cause sound distortions.
Sound distorted
or appears wavy.
·
Some electrical appliances may affect the TV. If
you turn off the appliance and the interference
goes away, then move it further away from TV.
·
Insert the power plug of the TV set into another
power outlet.
Sound is blurry
or cuts out
momentarily.
·
If you use an external antenna, check the direction,
position and connection of the antenna.
·
Adjust the direction of your antenna or reset or
fine tune the channel.
The Problem
Possible Solutions
The TV cannot
connect to your
network or apps.
·
Make sure the TV has a network connection.
·
Run
>
Settings > Support > Self
Diagnosis > Network Test.
)
·
Contact your Internet service provider.
The wireless
network
connection failed.
·
Make sure your wireless modem/router is on
and connected to the Internet.
The wireless
network signal is
too weak.
·
Position your wireless router, modem router, or
access point in a central location. Avoid putting
it in a corner.
Picture Issues
When the TV has a picture problem, these steps may help resolve the
problem.
>
Settings > Support > Self Diagnosis > Picture Test
Before you review the list of problems and solutions below, use Picture
Test to determine if the problem is caused by the TV. Picture Test
displays a high definition picture that you can examine for flaws or
faults.
If the test picture does not appear or there is noise or distortion,
the TV may have a problem. Contact the service company in your
country/region.
If the test picture is displayed properly, there may be a problem with
an external device. Please check the connections.
If the problem persists, check the signal strength or refer to the
external device’s user manual.
Sound Issues
When the TV has a sound problem, these steps may help resolve the
problem.
>
Settings > Support > Self Diagnosis > Sound Test
If the TV plays the Sound Test melody without distortion, there may be
a problem with an external device or the broadcast signal’s strength.
Network Issues
When the TV has difficulties in connecting to the Internet, these steps
may help resolve the problem.
>
Settings > Support > Self Diagnosis > Network Test
If the TV network is connected, the screen will display Connected
successfully.
Summary of Contents for 43C350KE
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