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Operating Manual Ultralight 402
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As well as the rights arising from this warranty, the customer also has legal warranty claim
rights arising from the purchase contract with the dealer that are not hampered by this
warranty.
6.2 Warranty process
Adhering to the following warranty process is a prerequisite to the satisfaction of any
warranty claims.
Before dispatching any apparently faulty goods, it is imperative to coordinate the delivery
with Torqeedo Services. You can contact us by phone, email or mail. The ability to make
contact via the www.torqeedo.com website is being extended successively. You can find
the contact details on the back of this manual.
Please understand that we are unable to
deal with products of which we have not been notified and will therefore refuse to accept
delivery.
To check a warranty claim and to process a warranty, we require a completed
warranty
certificate
as well as
proof of purchase
.
• The warranty certificate attached to this operating manual must show contact details,
product details, serial number, and a brief description of the problem.
• Proof of purchase must indicate the purchase and the date of purchase (e.g. transaction
receipt.
For returning the motor to the Service Center, we recommend keeping the original Tor-
qeedo packaging. If this is no longer available packaging that excludes transport damage
must be used as this is not included in the warranty.
We are available to answer any questions regarding the warranty process - simply use the
details on the back cover.
6. Warranty conditions