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5
As soon as you have purchased the generator, we
recommend that you check to make sure it is intact and
that you read the operating instructions carefully before
using it. The purchase receipt for this product is to be
retained and must be presented if making a claim under
the terms of the Smart Marketing Group (SMG) warranty.
Bank account statements are not acceptable for proof of
purchase.
This warranty does not cover generators intended for
hire or use in commercial applications or in commercial
premises. The warranty will under no circumstances
extend to reimbursement or payment of damages,
whether direct, indirect or consequential. The warranty
is void if there is evidence the generators has been
modified or tampered with in any way or used with
unauthorised accessories without our consent.
SMG declines any responsibility or liability whatsoever
arising from misuse or abuse, negligent handling of
the generators or if the product has not been installed
or failure to comply with the relevant safety, operating,
setting and maintenance instructions (see further in this
manual).
The warranty does not extend to installation or
disconnection costs.
Any item sent freight forward/collect for repair will be
refused. Warranty repairs are free of charge, provided
the appliance is delivered to our service department or
authorised service agent. The generator will need to be
returned, adequately protected in a box. SMG will not be
responsible for any in-transit loss or damage. Assistance
under the warranty will only be made available if the
request is made to our customer service team on the
contact numbers listed below and proof of purchase is
provided.
This is a repair only warranty you will need to take the
generator to the authorised service agent after contacting
our customer service centre.
If the product includes various accessories or
components, only the defective accessory or component
will be replaced or repaired.
SMG reserves the right to replace defective parts of the
product with parts and components of similar quality,
grade and composition where an identical part or
component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than being
repaired. Refurbished parts may be used to repair the
products.
Damage caused by third party accessories is not
covered under this warranty. Damage caused to attached
equipment or third party accessories will not be covered
under this warranty.
Rust and corrosion are not covered under this warranty.
If a warranty fault is found the freight cost will be credited
to the owner. If no fault is found the product will be
returned and any costs associated with the service will
be charged to the owner.
Blockages caused by spider webs, insects, dirt, or
accumulated dust and incorrecto oil are not covered by
warranty. SMG reserves the right to replace or repair the
appliance within the warranty period. Parts found to be
defective due to a manufacturing default will be replaced
free of charge.
In the event of SMG choosing to replace the appliance,
the warranty will expire at the original date of purchase. If
no warranty fault is found the owner will be advised and
the product will be returned and any costs associated
with the service will be charged to the owner.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights
and remedies imposed by Australian State and Federal
legislation that cannot be excluded.
In New Zealand, this SMG warranty is in addition to
the conditions and guarantees which are mandatory as
implied by the New Zealand Consumer Guarantee Act
1993. For service, spare parts or product information
please contact customer service:
Australia: 1300 660 457
New Zealand: 0800 474 876
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
COMPLETE WARRANTY STATEMENT – GENERATORS
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