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FOR WARRANTY SERVICE: Please read warranty information first.
If after reviewing the troubleshooting tips the unit will still not work, you should
return it to the Dealer where you purchased the controller. They will be able to
further evaluate the unit and test its various components and quite possibly will be
able to identify and/or fix any problems. If the Dealer is unable to fix the unit, they
will return it to us for factory repair.
If there are no Dealers in your area, you may contact us directly for technical
support. If we cannot help you resolve the problem over the phone, we will issue
you a RMA # (return merchandise authorization) authorizing you to return the unit
to us for factory reconditioning (if the unit is under warranty). Contact the number
below for a RMA and shipping address. Complete the form below and include it
with your unit. Also please write the RMA # on the outside of the box.
Please package the unit in its original packaging. If it is damaged in shipment we
cannot be responsible.
Once we receive the unit back, we will repair the controller within 48 hours
(business) and return it to you freight prepaid via UPS ground shipment.
Include the following if returning directly to Titan Controls
®
•
Proof of purchase • This completed form • RMA # on the outside of the box
Return Merchandise Authorization Number (Required)_____________________________________________
Company Name: ____________________________________________________________________________________
Contact Name: _____________________________________________________________________________________
Address: __________________________________________________________________________________________
____________________________________________________________________________________________________
Phone #: ___________________________________________________________________________________________
Email address: _______________________________________________________________________________
What is the nature of the problem?
____________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
Send to your nearest location – shipping address will be given when the RMA # is issued:
www.titancontrols.net
For technical assistance call us at 1-888-80-Titan or 1-888-808-4826.