Tiandy S3E 1 M Series, User Manual

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Use the IP searcher to check whether there are devices with same IP address, then disconnect
the other devices to make sure the IP address of the camera is unique.
8.2.4 It is ok to ping the server, but cannot properly login.
Troubleshooting steps:

Port 3001 is banned by the firewall;
 Wrong port number is incorrect when logging in;

Wrong ID and password;

Too many access to the camera.

Use IP searcher to check the listen port of the camera, make sure it is the same as the software.
8.2.5 UDP unable to connect video
Possible Reason:

Other client already connect to the camera on the same computer;

UDP port conflict with other application program on the same computer, revise camera IP
address and test again.
8.2.6 Video of two camera appear alternately, or connect and disconnect in sometime
Possible Reason:

Conflict on IP address, check on the IP searcher;

Conflict on MAC address, check on IP searcher;
 Camera IP address conflict with other computer IP address
8.3 Operation Failure
8.3.1 No correct connection of video on IE
Troubleshooting steps:
Make sure host IP address is in the same network segment with the camera.
【
Attention
】
Make routing if in different network segment.

Make sure to use IE at version 8.0 or higher;
 Make sure driver for graphic card and DirectX are installed properly, it is recommended to
install the latest version driver;

Make to enable ActiveX plug-in;

Turn off Anti-virus software and firewall to test;

Delete the installed plug-in, download again and re-install to test;
 Use another computer/host server to test;

Contact us if still had problem.
8.3.2 Cannot connect sub-stream
Possible Reason:

Resolution of sub-stream is higher than main-stream, need to set as default;

Wrong firmware version, need to update;

Access to camera are full.