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8.4 Control Failure
It is able to control Pan/Tilt/Zoom in IE, but cannot control in the software.
Troubleshooting Steps:
Make sure the control protocol is correct.
Possible Reason:
Make sure address for PTZ camera is correct set in software
Please contact us if problem still remain.
8.5 Video Failure
8.5.1 Video display properly in the software, but it is unstable or intermittent, or lose frame.
Troubleshooting Steps:
Exit the software, check the CPU utilization of the computer, make sure the computer
configuration is capable to run the software and there is no virus;
Ping the camera from the computer to check whether there is dropout;
Test network bandwidth, if it is not enough or unstable, please contact the Internet Service
Provider;
Please lower down the resolution or image quality when need fluent video in narrow network
bandwidth;
Please contact us if it is not resolved.
8.5.2 Connection is correct but screen is black or video image is anamorphic
Other issues: No OSD, or image
is anamorphic but go normal after full screen.
Possible Reason:
DirectX version lower than 9.0c;
Graphic card driver incorrect, which disable the accessory function of DirectX;
Set full screen privacy mask.
8.5.3 Video display properly in IE but abnormal in software
Troubleshooting Steps:
Please make sure software version is correct;
Make sure IP address and server type is correct in software; It is suggested to use “Main
TCP” type in LAN, and “Sub-TCP” in WLAN.
Make sure video are all connected in the software main interface;
Reboot the software to connect again;
Please contact us if it is not resolved.
8.6 Audio Failure
8.6.1 Video display and control properly but no audio
Troubleshooting steps:
Make sure the computer audio card driver and connection is correct, please try to play some