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Chapter 3: Service and repair
30
Returning units for repair
Returning units for repair
where you also find the Thrane &
Thrane Self Service Center web-portal, which may help you solving the
problem.
Your dealer, installer or Thrane & Thrane partner will assist you whether the
need is user training, technical support, PIN-codes, arranging on-site repair
or sending the product for repair.
Your dealer, installer or Thrane & Thrane partner will also take care of any
warranty issue.
Repacking for shipment
The shipping carton has been carefully designed to protect the Power Supply
and its accessories during shipment. This carton and its associated packing
material should be used when repacking for shipment. Attach a tag indicating
the type of service required, return address, part number and full serial
number. Mark the carton FRAGILE to ensure careful handling.
If the original shipping carton is not available, the following general
instructions should be used for repacking with commercially available
material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating
the type of service required, return address, part number and full serial
number.
2. Use a strong shipping container, e.g. a double walled carton of 160 kg test
material.
Note
Correct shipment is the customer’s own responsibility.
Summary of Contents for Sailor 6081
Page 1: ...INSTALLATION USER MANUAL SAILOR 6081 Power Supply Unit and Charger ...
Page 39: ...Chapter 3 Service and repair 32 Returning units for repair ...
Page 43: ...Chapter 4 Customizing battery settings 36 Changing battery settings ...
Page 61: ...Appendix B Upgrade 54 Upgrading with additional SAILOR 6080 units ...
Page 63: ...Appendix C Approvals 56 Wheelmark ...
Page 68: ...98 130980 A Thrane Thrane A S info thrane com www thrane com ...