THOR Jayco Precept 2021, Owner'S Manual, Page: 16 / 173

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Section 1: Warranty & Service
Obtaining Service At Our Customer Service Facilty
Should your recreation vehicle be in need of service, and your dealer recommends that the
repairs be made at our Customer Service facility, your recreation vehicle may be returned to
us with the following guidelines*:
 You or your dealer must make a confirmed appointment 60 days prior to dropping
off the recreation vehicle at our Customer Service facility.
 The holding tanks must be emptied and rinsed. We have a dumping station avail-
able for customer use.
 The propane system (if so equipped) and all electrical systems must be shut down
and turned off. We are not responsible for discharged batteries or propane tanks.
 During the appropriate season, please ensure the RV has been winterized.
 Unless prior approval has been obtained from our Customer Service facility, all
personal items must be removed from the area where you are requesting service
repair and the refrigerator emptied. We are not responsible for loss of food items.
 All transportation costs are the responsibility of the owner. You may need to
arrange for alternative accommodations for some types of repairs. Please be pre-
pared accordingly.
*Our Customer Service facility occasionally utilizes local independent repair facilities.
Your vehicle may be referred to or repaired by one of these local repair facilities.
Parts and Accessories
Contact your authorized dealer for assistance in obtaining replacement parts or accessories.
We do not sell direct to retail or non-authorized dealers. If the original part is no longer
available, we will make every effort to provide an appropriate substitute.
Obtaining Service For Separately Warranted Items
Your selling dealer is responsible for servicing your recreational vehicle before delivery,
and has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Limited Warranty.
Please be aware that all service shops require notification of any issues with their repairs
within a specified time limit. Make sure you are familiar with their repair policies.
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