THOR Jayco Precept 2021, Owner'S Manual, Page: 14 / 173

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Section 1: Warranty & Service
Indicates a potentially hazardous situation that, if not avoided, may result in
death or serious injury.
Reporting Safety Defects
In the United States: If you believe that your recreation vehicle has an alleged defect
which could cause a crash or cause injury or death, you should immediately inform the
National Highway Traffic Safety Administration (NHTSA), in addition to notifying our Cus -
tomer Service Department.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer
or your vehicle manufacturer. For additional information, please refer to the NHTSA web-
site at www.safercar.gov .
To contact NHTSA by phone:
Call the Department of Transportation (DOT) Vehicle Safety Hotline at 1-888-
327-4236, and a NHTSA representative will record your complaint information
(TTY: 1-800-424-9153 or 1-202-484-5238).
To Contact NHTSA by mail:
Office of Defects Investigations/CRD
NVS-216
1200 New Jersey Ave SE
Washington, DC 20590
In Canada: If you believe your vehicle has an alleged safety defect, you should contact
Transport Canada and our Customer Service Department immediately.
To file a safety concern, you can complete an on-line form at https://tc.canada.ca/en/road-
transportation/defects-recalls-vehicles-tires-child-car-seats/report-potential-safety-defect-
vehicles-tires-child-car-seats , or call to speak with a defect investigator.
For additional information, please refer to the Transport Canada website at www.tc.gc.ca/
recalls
To contact Transport Canada by phone:
819-994-3328 (Ottawa-Gatineau area or internationally)
Toll free: 1-800-333-0510 (in Canada)
To contact Transport Canada by mail:
Transport Canada -ASFAD
330 Sparks Street
Ottawa, ON
K1A 0N5
www.tc.gc.ca/rappels
Téléphone: 819-994-3328 (dans la région de Ottawa-Gatineau et à l’extérieur du pays)
Sans frais: 1-800-333-0510 (au Canada)
Adresse postale :
Transports Canada -ASFAD
330, rue Sparks
Ottawa (Ontario) K1A 0N5
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