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Problem
Possible cause
What to do
No sound or picture,
but the receiver menu
can be seen on the TV
screen.
(Press
MenU
on the
remote control.)
The channel is off-air
The satellite dish is not
pointing at the (correct)
satellite.
Channels are deleted in the
edit menu
Try other channel(s).
Check the signal level in the
Antenna Setup menu. Adjust
the dish.
Scan for channels (again)
No signal or weak signal,
intermittent reception.
Cables might have loosened.
Moisture might have entered
into cables or connectors.
Heavy rain at present.
Heavy storm at present.
Check the cable connections, LNB
and other equipment connected
between the LNB and the receiver,
or peak the dish.
Wait for the rain/storm to subside
The satellite dish is not
pointing at the (correct)
satellite(s)
Adjust the dish. Ask a local satellite
specialist for advice.
Satellite dish is too small
Trees or buildings in path.
Change to a larger dish
Change position of the dish
The signal is too strong, the
dish is oversized.
Connect a signal attenuator to
the LNB input. Ask a local satellite
specialist for advice.
Bad picture/blocking
error during heavy rain.
Heavy rain will attenuate
satellite signals, below a
certain level blocking will
occur.
Make sure your dish installation is
up to standards to minimize rain
effects. When in doubt, ask a local
satellite specialist for advice.
The receiver switches off
after 3 hours of inactivity
of remote control
commands
The power saving Auto
Standby function is activated
Switch the Auto Standby function
off, if you don’t like it.
The receiver is suddenly
behaving unexpectedly
or erratically, for example
after a mains power
failure, power glitch,
lightning strike near you
or after a (interrupted)
software update.
Mains power problems could
cause a glitch in the software
in rare cases.
Load the factory setting from the
System menu.
If not recoverable, ask a local
satellite specialist for advice or
contact the local Service Hotline or
send email to our support via
www.thomsonstb.net.
No picture or sound, but
the display and green
LED are on.
HDMI or Scart is not selected
on your TV or audio amplifier
TV is not switched on
Switch to the correct TV input
Switch the audio amplifier to the
correct input
Switch the TV on