8.
Maintenance
8-38
KRF
8. Maintenance
8-11-3
Repair
We will perform free repair works or replacement for any failure occurred within the free warranty
period set forth above.
However, it is our discretion whether we provide repair or replacement.
Free warranty is not applicable even within the warranty period for any of the following cases:
Failure arising out of improper storage or handling by the customer, or software and/or hardware
installed by the customer.
Failure arising out of any alteration of our products by the customer.
Failure arising out of any use of our products out of the usage conditions set forth in section 8-10
of this manual.
Failure arising out of any use of the product without taking appropriate water-, oil-, and dust-proof
measures.
Lack of maintenance works specified in our instruction manual.
Wearing caused by usage conditions.
Wearing of consumables including cables, strip seals, a strip seal guide, and timing belt, etc.
Failure arising out of any convulsion of nature, such as earthquake, lightning, flood and wind
damage.
Failure arising out of any factor that is not recognized as our responsibility.
* In case of any free repair work within the free warranty period, the warranty period of the
pertinent product shall still be the period set forth in section 8-9, not the period originating from
the time of free repair work.
* In case of any paid repair work, the warranty period of the repaired section shall be six months
from the repair work regardless of the warranty period of the product itself.
* Repair work is performed at our Japanese site. Whether free or paid repair work, cost of
returning the product to our site shall be customer's responsibility.
* The cost of delivering the repaired or replacing product to customer's site is our responsibility in
case of free warranty, or included in the repair charge in case of a paid repair service. However,
the destination must be in Japan.
8-11-4
Repair period
The warranty period of actuator KRF shall be seven years from the date of purchase or five years
from the product discontinuation date, whichever comes first.
8-12
Exclusion of warranty liability
Regardless of whether it is within the free warranty period or not, any damage to the equipment
other than our products and opportunity loss incurred by the customer due to the failure of the
products are not covered by the warranty.
We hold no responsibility for removal of the product for repair work, reinstallation after repair
work, and other costs caused thereby.
We hold no responsibility for any damage arising out of any use of the product without taking
appropriate water-, oil-, and dust-proof measures.
8-13
Delivery conditions
Delivery products will be shipped by mixed cargo and passed on the car.
Unpacking, transportation, installation, on-site adjustment and trial run after delivery are not our
responsibility.
