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Thermo Scientific PrintMate AS Operator'S Manual Download Page 75

Chapter 4 - Troubleshooting 

67 

Print Contains Incorrect Information 

Error Message / Symptom 

Possible Cause 

Remedy 

Print contains incorrect 
information 

Print Template set up incorrectly. 

 

Ask Administrator to check 
Print Template setup. 

 

Use Print to Screen function to 
check print layout. 

Software error. 

 

Call the Thermo Fisher 
Scientific Service Department. 

Instrument Malfunction. 

 

Call the Thermo Fisher 
Scientific Service Department. 

 

Summary of Contents for PrintMate AS

Page 1: ...Thermo Scientific PrintMate AS Operator Guide A83810100 Issue 2...

Page 2: ...the condition of the product If necessary check with your local Thermo Fisher Scientific representative This document may not in whole or in part be copied photocopied reproduced translated or convert...

Page 3: ...cate that there may be a biohazard associated with the instrument Always act with common sense and be aware of the samples used Take suitable precautions This symbol is used on the equipment or in a d...

Page 4: ......

Page 5: ...e AS 7 Identification of Parts 8 PrintMate AS with doors closed 8 PrintMate AS with doors open 8 PrintMate AS external connections 9 PrintMate AS Print Head 9 List of parts 10 System Interaction 11 Sy...

Page 6: ...t Cassette 49 Hopper Empty Warning Displayed When Not Empty 50 Dispense Error 51 Dispense Lever Fails to Reset 52 Conveyor Error 53 Output Error 54 Output Drum Error 55 Loud Knocking Noise On Power Up...

Page 7: ...Table of Contents vii Appendix A Spares and Accessories 75 Spares and Accessories list 75 Appendix B Repacking Instructions 76 Appendix C Approved Cassette List 77 Index 78...

Page 8: ......

Page 9: ...tromagnetic radiation as these may interfere with the proper operation The electromagnetic environment should be evaluated prior to operation of the device Do not introduce any source of ignition into...

Page 10: ...Please ask your distributor or Thermo Fisher Scientific representative about service contracts which can help maintain your instrument in an optimal operating condition Warranty provisions necessaril...

Page 11: ...atures It describes the different parts of the instrument and gives general information with regards to interfacing with the PrintMate AS Chapter 2 Installation and Setup This chapter is a step by ste...

Page 12: ......

Page 13: ...5 The PrintMate AS Product Range The PrintMate AS product range consists of 3 different models with varying cassette capacity The methods of operation for each of these instruments are identical...

Page 14: ......

Page 15: ...7 Chapter 1 Introducing PrintMate AS Identification of Parts System Interaction System Specification...

Page 16: ...PrintMate AS A83810100 Issue 2 8 Identification of Parts The following diagrams identify the different components of PrintMate AS PrintMate AS with doors closed PrintMate AS with doors open...

Page 17: ...Chapter 1 Introducing PrintMate AS 9 PrintMate AS external connections PrintMate AS Print Head...

Page 18: ...nd Display 2 Cassette Hopper 3 Cassette Tube 4 Carousel 5 Print Door 6 Print Head 7 Waste Spool Access 8 USB Connection 9 9 Pin Serial Port 10 Collection System Connector 11 Fuse 12 Power Connector 13...

Page 19: ...The two methods of interacting with PrintMate AS are Using the LabWriter Application provided with the instrument as explained in the LabWriter Application Operator Guide A82810105 Using the Touch Pan...

Page 20: ...to 220 V 3500 A 220 V Fuses T2A H250V 2 off Environmental Specification Warning For indoor use only Temperature Operating Limits 5 C to 40 C 41 F to 104 F Temperature Recommended Operation 15 C to 30...

Page 21: ...13 Chapter 2 Installation and Setup Installation and Setup Setting up PrintMate AS Connecting the Output Chutes Changing the COM Port Settings...

Page 22: ...PrintMate AS A83810100 Issue 2 14 Setting Up PrintMate AS Setting Up PrintMate AS Unpacking Locating the PrintMate AS Setting up the Electrical Connections...

Page 23: ...Chapter 2 Installation and Setup 15 Unpacking To unpack PrintMate AS Remove uppermost foam piece Remove the Leads Hoppers and Output Chute pieces...

Page 24: ...PrintMate AS A83810100 Issue 2 16 Remove the foam tray Remove the foam base mat and the operator pack...

Page 25: ...PrintMate AS and the surrounding foam pieces and place onto a suitable level surface PrintMate AS weighs approximately 12 kg 26 lbs and help may be required to ensure safe lifting Taking care not to l...

Page 26: ...PrintMate AS A83810100 Issue 2 18 Open the Print Door and unscrew the transit lock lever from the locked position and return to the stored position...

Page 27: ...ght of the instrument and the PC PrintMate should be positioned so that it has a minimum of 100 mm 4 in gap on all sides as well as sufficient space above it to allow Hoppers and Cassette Tubes to be...

Page 28: ...er Switch on PrintMate is set to the Off O position Connect the Power Lead to the Power Connector and then plug it in to a suitably rated Mains Power Supply The length of the Mains Cord should not be...

Page 29: ...hime and indicate that it has found a USB device The LabWriter Application should now be able to be run and setup in accordance with the instructions given in the LabWriter Application Operator Guide...

Page 30: ...he Output Chutes The PrintMate AS Chutes included with PrintMate AS fit on either or both of the two inner output positions Outputs 1 and 2 They can be connected so that they dispense either to the le...

Page 31: ...utes are assembled and connected as follows Fit the Location Button on the Upper Chute into the open end of one of the Keyhole Slots in the Lower Chute Slide the Upper Chute along the Lower Chute so t...

Page 32: ...ue 2 24 The assembled Output Chute s should be fitted into the underside of PrintMate AS so that the Ball Spring Plunger locates fully into the Location Hole Failure to ensure correct fitting of the o...

Page 33: ...d determine the correct COM Port Setting However if LabWriter does not detect the PrintMate AS instrument the COM Port can be set manually The procedure for this is as follows Ensure PrintMate AS is c...

Page 34: ...AS is using Run the LabWriter Application and enter the Admin Area see LabWriter Operator Guide Chapter 2 Admin Logon Click on the Devices Tab Expand the PrintMate device and click on the PrintMate Su...

Page 35: ...or PrintMate AS and to 19200 for PrintMate Click on the Search icon at the top of the screen After a pause LabWriter should display the following window to show that it has found the PrintMate AS Clic...

Page 36: ......

Page 37: ...re Loading Cassette Tubes with Hopper Removed Loading Cassette Tubes with Hopper In Situ Loading Single Cassettes Into Hopper Loading Hoppers Onto the Carousel Changing the Foil Tape Removing the Used...

Page 38: ...ur coded types are available for PrintMate AS For standard approved cassettes please use A79510024 coloured black There are two methods of loading Cassette Tubes into Hoppers Loading can be carried ou...

Page 39: ...31 Loading Cassette Tubes with Hopper Removed To load Cassettes Tubes containing up to 75 Cassettes into a Hopper Remove an empty Hopper from the Carousel Place the Hopper on a flat surface so that it...

Page 40: ...own to avoid the Cassettes spilling out of the Tube Use a finger to hold the Cassettes in the Tube and then turn it upside down so that the open end of the Tube is at the bottom Lower the Tube into th...

Page 41: ...opper as shown Failure to ensure Cassettes are properly loaded can cause the hopper to jam Ensure that the end of the Cassette Tube is not damaged or deformed as this may cause jams Note When loading...

Page 42: ...bes with Hopper In Situ To load Cassettes Tubes containing up to 75 Cassettes into a Hopper Use the Control Panel to rotate the Carousel so that an empty Hopper is at the front of the instrument Unpac...

Page 43: ...ette Tube into the open top of the Hopper being sure to keep a finger on the bottom for as long as possible there is a Loading Slot provided for this purpose Remove finger from the Loading Slot and al...

Page 44: ...Cassette into the open top of the Hopper Note Ensure the Cassette is oriented as shown Note If the cassettes have lids ensure they are fully closed before use Ensure the Cassette sits as shown Failure...

Page 45: ...eration 37 Loading Hoppers Onto the Carousel The Hoppers are loaded onto the Carousel as follows Identify the features on the Hopper and Carousel shown below Position the Hopper above the Carousel and...

Page 46: ...aged Location Slot and T Groove Location Hook and Location Recess Failure to ensure all mating parts are properly engaged may cause damage to the instrument and or the hoppers Ensure the hopper door i...

Page 47: ...peration 39 Changing the Foil Tape When the Foil Tape has been used up the Touch Panel on PrintMate AS will display a message stating that the Foil Tape needs replacing Remove the Used Foil Tape Fit t...

Page 48: ...Foil Tape To remove the used Foil Tape Open the Print Door and the Waste Spool Access hatch Manually turn the Waste Spool to pull the remaining Foil Tape through the instrument Remove the full Waste...

Page 49: ...he Foil Tape has a Leader to facilitate loading and a Sticky Tab to connect the Tape to the Leader and the Waste Spool Note An empty cardboard tube is packed with the new roll of Foil Tape for use as...

Page 50: ...rdboard tube to slide off the Load Spool Fit the new roll of Foil Tape by pushing it onto the Load Spool Note Ensure the roll is pushed fully onto the Load Spool so that the retaining legs hold it sec...

Page 51: ...r and attach the lead end of the tape to the underside of the Waste Spool using the Sticky Tab Incorrect loading of the foil tape may cause failure to print Do not insert objects such as pens or screw...

Page 52: ...sue 2 44 Using the Touch Panel on PrintMate take up the slack on the tape using the Tape Feed option Ensure the Foil Tape is being pulled through PrintMate by the rotating Waste Spool Shaft Close the...

Page 53: ...ed to perform a variety of functions The function of the buttons on the Touch Panel is dependant on the screen The LCD Display will indicate the function of each button as appropriate More details of...

Page 54: ......

Page 55: ...ud Knocking Noise on Power Up Instrument Not Responding Computer Not Responding Tape Error Poor Print Quality No Print Part of Print is Missing Lower Line of Print is Misaligned Print is Faint Print R...

Page 56: ...on casework Ensure Hoppers are correctly seated on the Carousel see Chapter 2 Loading Hoppers Onto the Carousel Use the Touch Panel or PC to continue Dispense lever interfering with Hopper Slider Rem...

Page 57: ...emove the Cassette Tube and or any loose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes and refit the Hopper to t...

Page 58: ...eset the dispense lever Remove the Cassette Tube and or any loose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes...

Page 59: ...oose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes and refit the Hopper to the Carousel Use the Touch Panel or P...

Page 60: ...e lever Remove the Cassette Tube and or any loose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes and refit the Ho...

Page 61: ...roubleshooting 53 Conveyor Error Error Message Symptom Possible Cause Remedy Conveyor error Cassette misfeed on Conveyor Open the Print Door and remove any visible Cassette Use the Touch Panel or PC t...

Page 62: ...ny Cassettes Check that no Cassettes are trapped under the Output Drum or Conveyor block Use the Touch Panel or PC to continue Cassette caught on Output Chute guides Check that Output Chutes are corre...

Page 63: ...e any Cassettes Check that no Cassettes are trapped under the Output Drum or Conveyor block Use the Touch Panel or PC to continue Cassette caught on Output Chute guides Check that Output Chutes are co...

Page 64: ...e instrument is switched off Open the Print Door and ensure the transit lock lever is in the unlocked position see Chapter 3 Unpacking Cassette trapped in unit Open Print Door and remove any visible C...

Page 65: ...Wait until the Touch Panel Display says PrintMate AS Ready before resuming operation Close down the LabWriter Application and restart it Switch off PrintMate AS Close down the LabWriter Application Re...

Page 66: ...k connections Close down the LabWriter Application and restart it Hold down Ctrl Alt Delete to display the Windows Security dialog box Select Task Manager In the Applications Tab highlight LabWriter a...

Page 67: ...ack use the Tape Feed function on the Touch Panel to remove any slack if present Check Tape is fed through instrument correctly see Chapter 2 Changing the Foil Tape Check Waste Spool rotates after eac...

Page 68: ...tMate AS A83810100 Issue 2 60 Poor Print Quality Error Message Symptom Possible Cause Remedy Poor print quality Cassette colour Check that Cassette colour is included on Appendix C Approved Cassette L...

Page 69: ...ebris as required Tape roll finished Open Print Door and replace Tape see Chapter 2 Changing the Foil Tape Tape jammed Open Print Door and Waste Spool Access Use Tape Feed function on Touch Panel to c...

Page 70: ...orrectly If Tape does not feed remove and refit Tape see Chapter 2 Changing the Foil Tape Cassette Clamp error Open Print Door and print a Cassette Check Cassette is held securely during printing and...

Page 71: ...feeds correctly If Tape does not feed remove and refit Tape see Chapter 2 Changing the Foil Tape Cassette Clamp error Open Print Door and print a Cassette Check Cassette is held securely during printi...

Page 72: ...sher Scientific Service Department Tape jammed Open Print Door and Waste Spool Access Use Tape Feed function on Touch Panel to check that Tape feeds correctly If Tape does not feed remove and refit Ta...

Page 73: ...the Thermo Fisher Scientific Service Department Tape jammed Open Print Door and Waste Spool Access Use Tape Feed function on Touch Panel to check that Tape feeds correctly If Tape does not feed remove...

Page 74: ...out Barcode Reader Error Refer to your barcode readers instructions manual Cassette Clamp Error Open Print Door and print a Cassette Check Cassette is held securely during printing and does not move u...

Page 75: ...int contains incorrect information Print Template set up incorrectly Ask Administrator to check Print Template setup Use Print to Screen function to check print layout Software error Call the Thermo F...

Page 76: ......

Page 77: ...69 Chapter 5 Cleaning and Maintenance Cleaning and Maintenance Cleaning Procedure Changing Fuses...

Page 78: ...wed See World Health Organization Laboratory Biosafety Manual Cleaning or decontamination methods other than those recommended in this document should be checked with a Thermo Fisher Scientific agent...

Page 79: ...Chapter 5 Cleaning and Maintenance 71 Disconnect the Instrument from the Mains before cleaning Inspect the instrument for obvious damage or wear whenever it is being cleaned...

Page 80: ...Mate AS A83810100 Issue 2 72 Changing Fuses To replace the fuses Disconnect the Power Lead from the Mains Power Supply Remove the Power Lead from the Power Connector Remove the Fuse Drawer Remove the...

Page 81: ...Chapter 5 Cleaning and Maintenance 73 Replace with approved Fuses see Appendix A Note Always replace fuses as a pair Only a technically competent person should replace fuses...

Page 82: ......

Page 83: ...ftware CD A79510018 PC with Pre loaded LabWriter Software A79510021 Collection Trays Pk of 4 STD Cassettes only A79510022 Guide Chute with Extension PM AS Version A82810024 Hopper 1 off A79510024 Prin...

Page 84: ...e 2 76 Appendix B Repacking Instructions Note Before repacking the PrintMate AS use the Touch Panel to move the Print Head to the Transit position then move the transit lock back from the stored posit...

Page 85: ...hermo Scientific Tissue Cassette Type IV Thermo Scientific Microsette Biopsy Cassettes Thermo Scientific Micromesh Biospy Cassette Thermo Scientific Cassette with attached lid Use of Cassettes not on...

Page 86: ...oppers onto the carousel 37 Loading single cassettes into hoppers 36 Locating PrintMate ES 19 Maintenance 69 Output Chutes 22 Connecting the Output Chutes 22 PrintMate ES product range 5 Setting up Pr...

Page 87: ...ssing 62 Troubleshooting Lower Line of Print is Misaligned 63 Troubleshooting Print is Faint 64 Troubleshooting Print rubs off cassette easily 65 Troubleshooting Barcodes will not scan 66 Troubleshoot...

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