Thermo Scientific PrintMate AS, Operator'S Manual, Page: 58 / 87

PrintMate AS A83810100 Issue 2
50
'Hopper Empty' Warning Displayed When Not Empty
Error Message / Symptom Possible Cause Remedy
Hopper Empty warning displayed
when not empty Cassette blockage when exiting
Hopper.

Open the Print Door and
remove any visible Cassette.

Use the Touch Panel or PC to
continue.
Cassette blockage in Hopper.

Remove the Hopper at the
output position and use the
Touch Panel or PC to perform a
Dispense Cycle and reset the
dispense lever.

Remove the Cassette Tube and /
or any loose Cassettes in the
Hopper.

Manually open and close the
Hopper Slider a few time to
ensure it moves freely.

Carefully reload the Cassettes
and refit the Hopper to the
Carousel.

Use the Touch Panel or PC to
continue.
Cassette not compatible.

If using a non-approved
Cassette, check that they
manually dispense properly.
Other Hopper Malfunction

Fit another Hopper in the
output position and check that
it operates correctly.

If it does, this indicates that
either the Cassettes or the
Hopper is faulty.
Instrument Malfunction

Call the Thermo Fisher
Scientific Service Department.