Observation
Possible cause
Recommended action
Plate trapped in the GeneTitan
™
Scanner
• Plate (or plate with lid)
not properly loaded in
drawer.
• Notched edge of lid and
plate not aligned.
• System requires
adjustment.
1. Restart the GeneTitan
™
Scanner by unplugging
and reconnecting power
cord.
2. Run the Unload Plates
setup option.
3. If the plate remains
trapped in the
instrument, call Thermo
Fisher Scientific
support.
Computer frozen
• Attempting to transfer
data while an array plate
is being scanned
(imaged).
Restart the computer and
unload the plate.
IMPORTANT!
Do not
manually, or through the GCC
transfer utility, move any data
that are associated with the
current plate that is being
processed/scanned.
Array registration error message
The protocol file for the array
plate barcode could not be
found.
Check that the array plate
barcode has been entered
correctly.
Ensure that the library files
required for the type of array
plate you are using have been
installed, and are installed in
the correct directory
Restart the GeneTitan
™
Instrument control software
after library files have been
installed.
Insufficient disk space notice
Drive: C:\
Free space (GB: 17.00
Required space (GB): 71.53
Insufficient disk space
Please free up sufficient disk space before scanning starts.
If you are going to scan a plate immediately, please free sufficient disk space before pressing OK button.
Failure to do so will result in loss of data.
OK
Disk Space Check
This message appears when you first initialize the
software and instrument, or when you select
arrays for imaging.
There is not sufficient
memory on the computer
hard drive to save the data
from an array plate.
Free up sufficient disk space
before starting imaging with
the GeneTitan
™
Scanner.
Appendix A
Troubleshooting
GeneTitan
™
Instrument support files for troubleshooting
A
GeneTitan
™
Scanner Use and Maintenance Guide
27
