Troubleshooting
GeneTitan
™
Instrument support files for troubleshooting
The different GeneChip
™
Command Console
™
(GCC) components generate log files.
The logs provide a record of the tasks performed by the different components, such as
the migration tools and installer. These log files provide useful information for
troubleshooting problems. Sometimes these files are required by your field
application scientist (FAS), field service engineer (FSE), or the Thermo Fisher Scientific
call center to help with troubleshooting.
The following files are generated by the GeneTitan
™
MC Instrument. All the GCC log
files are from the following path:
C:\Command_Console\Logs
.
Log file type
Description
Systemlog.XML
XML file with system information.
DEC.log
Text file with information on the use of the Data Exchange
Console (DEC).
DECError.log
Text file with information on errors created while using
DEC.
AGCC_LibFileImporter. log
(with date and time code)
Text file with info on use of the Library File Importer.
The following GCC files and requests are sometimes used by FAS or FSE for
troubleshooting.
• Library files (*.PARAMS, *.MASTER, *.WORKFLOW, *.SMD, *.MEDIA) in
C:\Command_Console\Library
, excluding the large analysis library files
(CDF, PSI, GRC).
• Provide a list of all sub folders and their contents under the library files folder
that is in
C:\Command_Console\Library
. Ensure that there are no duplicate
library files, as these files can cause problems
• GCC system configuration file that is found at
C:\Command_Console\Configuration\Calvin.System.config
.
• Pending job order files that are in
C:\Command_Console\Jobs
• Other GCC related information, such as
– The number of files under
C:\Command_Console\Data
, including sub
directory.
– If the system is a networked system or a stand-alone system.
– Other applications that are installed on the system, such as antivirus
application, Microsoft
™
Office
™
, and Internet Explorer
®
versions.
A
Log files
GeneChip
™
Command
Console
™
log files
Other GeneChip
™
Command
Console
™
files
GeneTitan
™
Scanner Use and Maintenance Guide
25
