26 | Appendix 1 - Troubleshooting
Compatible Sensors for Smart-Vue Pro Duo / Quatro Data Logger
Appendix 1 - Troubleshooting
If you are having difficulties with your configuration, refer to
these frequently asked questions before contacting technical
support.
The wireless remote sensor I wish to pair does not
appear on the Smart-Vue Pro data logger screen. What
should I do?
To make a wireless remote sensor visible to your Smart-Vue
Pro data logger ensure Bluetooth is enabled on the sensor as
described in
Emerald Bluetooth Enabled Wireless
, then follow the instructions in
Bluetooth Wireless Remote Sensor
to pair both devices.
My Smart-Vue Pro data logger does not seem to be able
to detect an Emerald Bluetooth module that I want to
use as a wireless remote sensor.
In order to use an Emerald module as a wireless remote
sensor on your Smart-Vue Pro data logger, the Emerald
module must be compatible with the Smart-Vue Pro solution.
Compatible modules are marked with an “X” on the sticker on
the module, above the product name.
Figure 40. Compatible wireless remote sensors
indicated by “X”
I cannot pair a wireless remote sensor that was
previously discovered by my Smart-Vue Pro data
logger. What should I do?
During pairing, the wireless remote sensor may enter
“remote” mode internally but cannot be detected by your
Smart-Vue Pro data logger. This can happen in case of a
radio communication failure or when a factory reset is
performed.
To pair the wireless remote sensor with your Smart-Vue Pro
data logger, follow these instructions:
1. Remove the battery from the Emerald module and
replace the battery (to deactivate “remote” mode).
2. Wait for the Smart-Vue Pro data logger to automatically
pair the sensor.
My wireless remote sensor’s calibration parameters are
incorrect in the Smart-Vue Pro web application. What
should I do?
During pairing, the Smart-Vue Pro data logger downloads
calibration parameters from the wireless remote sensor. If
wireless remote communication fails during the pairing
process, the calibration parameters may be invalid in the web
application. To fix this issue, use the Settings
Sensors
Refresh sensors function on the Smart-Vue Pro data logger to
update sensor calibration parameters.
The unit or temperature range for my sensor is not
displayed correctly in the Smart-Vue Pro web
application. What should I do?
Under rare conditions, it may happen that the sensor’s
physical parameter (unit) or temperature does not appear
properly in the Smart-Vue Pro web application. If that occurs,
resynchronize the information by unplugging the sensor from
the Smart-Vue Pro data logger and pressing Settings
Refresh Sensors. Then plug the sensor back into the data
logger and press on Settings
Refresh Sensors again to
push updated information to the web application.
Can external sensors be submerged in glycol?
Yes, for all metal-tipped sensors, but not the dual
temperature/humidity sensor (with the white Teflon/PTFE
casing). To “absorb” sudden variations in temperature, such
as those caused by opening and closing the chamber door,
you may submerge the metal part of the sensor in glycol or
glycerol. This limits inconsequential temperature variations
recorded by the sensor. Check your laboratory’s quality guide
for recommendations and make sure to use a volume of
glycol that corresponds to the volume of product(s) you are
monitoring. To achieve the same results, you may also delay
the transmission of alarms via the software and leave the
sensors exposed.
When the Emerald is used as a sensor, in what
scenarios can the sensor failure alarm be observed in
the Smart-Vue Pro web application?
Sensor failure can be observed in the following scenarios:
1. Sensor unpairing from the data logger.
“X” indicates
compatibility
for use as
wireless
remote
sensor
