10
Thermann Owner's Guide
Heat Pump Water Heaters
6. The warranty period for a unit used for domestic purposes is shown in the table below. Domestic purposes
means that the unit is used in a domestic dwelling.
COMPONENT
WARRANTY PERIOD
Cylinder and condenser
5 years from the date of completion of the installation of the unit.
Sealed refrigeration system, including compressor, evaporator, valves and associated
pipe work as well as other componentry (electrical)
2 years from the date of completion of the installation of the unit.
T&P relief valve
1 year from the date of completion of the installation of the unit.
7. The warranty period for a unit used for commercial purposes is shown in the table below. Commercial purposes
means that the unit is used for a non-domestic purpose and includes but not limited to being used in a motel,
hotel, mining camp or nursing home.
COMPONENT
WARRANTY PERIOD
Cylinder and condenser
2 years from the date of completion of the installation of the unit.
Sealed refrigeration system, including compressor, evaporator, valves and associated
pipe work as well as other componentry (electrical)
2 years from the date of completion of the installation of the unit.
T&P relief valve
1 year from the date of completion of the installation of the unit.
Your Entitlement To Make A Warranty Claim
8. You are entitled to make a warranty claim if:
8.1 you own the unit or if you have the owner's consent to represent the owner of the unit;
8.2 you contact us within a reasonable time of discovering the problem with the unit;
How You Make A Warranty Claim
9. To make a warranty claim you must provide us with the following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone number and e-mail address) of the owner;
9.4. The address where the unit is installed and the location (e.g. at the east side of the house);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the unit was installed.
10. The contact details for you to make your warranty claim are:
Name:
Stiebel Eltron (Aust) Pty Ltd
Address:
6 Prohasky Street, Port Melbourne, Victoria, 3207
Telephone:
1800 153 351 (8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail:
11. We will arrange a suitable time with you to inspect and test the unit.
Warranty Exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by a registered and qualified plumber.
12.2. The unit was not installed and commissioned:
a. in Australia;
b. in accordance with the Installer's Manual; and
c. in accordance with the relevant statutory and local requirements of the State or Territory in which the
unit is installed.
12.3. The unit has not been operated or maintained in accordance with the Installer's Manual and Owner's Guide.
12.4. The unit does not bear its original Serial Number or Rating Label.
12.5. The unit was damaged by any or any combination of the following:
a. normal fair wear and tear;
