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Note

If the heat pump is switched OFF and ON again, for instance after a power failure, the compressor will only 
re-start (after approx. 3 minutes), when the pressure inside the refrigerant circuit has normalised again.

Operation With Active Defrost Feature 

Note

The heat pump must not be installed in areas where ambient temperatures frequently exceed 42 ¡C or  
areas where temperatures frequently drop below 0 ¡C.

Subject to the relative humidity and the DHW temperature, the evaporator begins to build up hoar frost at an  
ambient temperature below 6 ¡C.

If the evaporator is covered in hoar frost, the frost monitor N2 (see wiring diagram) switches the fan OFF, whilst the 
compressor continues to run, and the changeover valve V2 routes the hot gas directly to the evaporator. For this, 
the condenser is shut off by changeover valve V1. When the temperature at the evaporator fins rises above 3 ¡C, 
the fan is started again, and DHW heating continues.

The DHW heat pump can be operated at ambient temperatures as low as 0 ¡C. The evaporator is defrosted  
according to demand in the temperature range 0 ¡C to +6 ¡C. This extends the heat-up time. 

MAINTENANCE AND CLEANING

Material Losses

The sacrificial anode must be checked by a licensed tradesperson 12 months after the unit has been in-
stalled and checked periodically thereafter as advised by the licensed tradesperson. 
Failure to do so may void your warranty.

Note

Maintenance work, e.g. checking the electrical safety, must only be carried out by a licensed tradesperson.

The device is generally maintenance free, with the exception of cleaning the condensate drain and having a  
licensed tradesperson check the sacrificial anode.

A damp cloth is sufficient for cleaning all parts. Never use scouring or solvent-based cleaning agents.

 

- Check at least monthly the condensate drain at the middle of the unit and the condensate pan drain at the top 

(visual check). Remove contaminants and blockages immediately.

 

- Ask your local tradesperson to regularly check the safety assembly and the electric booster heater.

 

- The device is subject to mains water pressure. The expansion water drips from the safety valve during heat-up. 

Inform your local tradesperson of water drips from the system after the heat-up process has ended.

 

- To protect the steel cylinder against corrosion, the interior is coated with a special enamel and is furthermore 

equipped with a protective anode. Ask your local tradesperson to check the protective anode 12 months after 
installation and periodically thereafter as advised by your local tradesperson. A sacrificial anode maintenance log 
is located on page 9 of this manual for your local tradesperson to fill in. Your local tradesperson, who is familiar 
with the local water quality, should identify for you the timing of the next service.

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Summary of Contents for TIHP300

Page 1: ...OWNER S GUIDE Heat Pump Water Heaters Owner s Information Warranty Model TIHP300 ...

Page 2: ...intenance unless they are supervised The DHW heat pump shall be able to be separated from the power supply by means of a suitable isolator eg contactor circuit breaker fuse in accordance with the wiring rules and national standards The device is subject to mains water pressure The expansion water drips from the safety valve during heat up In Australia and New Zealand the installation shall comply ...

Page 3: ...YWORD MEANING Danger Failure to observe this information will result in serious injury or death Warning Failure to observe this information may result in serious injury or death Caution Failure to observe this information may result in non serious or minor injury Other Symbols In This Documentation Note General information is identified by the symbol shown on the left Read these texts carefully SY...

Page 4: ...m explosions as a result of dust gases or vapours Material Losses The following are not permitted The heating of liquids other than domestic hot water The installation of the equipment in rooms where the temperature is below the freezing point Operation of the device with an empty cylinder Note Always operate the unit with a full water tank otherwise high pressures will develop in the refrigeratio...

Page 5: ...d periodically thereafter as advised by the licensed tradesperson Failure to do so may void your warranty Note Maintenance work e g checking the electrical safety must only be carried out by a licensed tradesperson The device is generally maintenance free with the exception of cleaning the condensate drain and having a licensed tradesperson check the sacrificial anode A damp cloth is sufficient fo...

Page 6: ...e refrigerant circuit If this happens repeatedly ask your local tradesperson to remove the fault After a short cooldown phase the thermoswitch will restart the compressor automatically Material Losses The high limit safety pressure limiter must only be reset by your licensed tradesperson after they have re moved the cause of the relevant fault Other Issues Safety Valve Of The Cold Water Supply Lin...

Page 7: ...rip Never remove the sealing strip Always use the spring nuts during reassembly Refit the air intake grille after completing the maintenance and repair work 26_03_01_1877 1 1 Removeable air intake grille with an all around adhesive sealing strip on the inside CLEANING THE EVAPORATOR Warning Injury The evaporator has many sharp edged fins When cleaning the evaporator proceed with caution and wear p...

Page 8: ...clothes washer or other appliance During this procedure there must be no smoking open flame or any electrical appliance operating nearby If hydrogen is discharged through the tap it will probably make an unusual sound as with air escaping Safety Valve This valve opens when the water pressure exceeds the preset value of 0 7 MPa thereby relieving the pressure It is adjusted so that no water will be ...

Page 9: ...y Stiebel Eltron Aust Pty Ltd A B N 82 066 271 083 of 6 Prohasky Street Port Melbourne Victoria 3207 we us or our The Warranty 2 This warranty applies to Thermann Heat Pump Model TIHP300 the unit manufactured after 1 May 2015 3 Subject to the warranty exclusions we will repair or replace at our absolute discretion a faulty component in your unit free of charge if it fails to operate in accordance ...

Page 10: ... a reasonable time of discovering the problem with the unit How You Make A Warranty Claim 9 To make a warranty claim you must provide us with the following information 9 1 The model number of the unit 9 2 A description of the problem with the unit 9 3 The name address and contact details such as phone number and e mail address of the owner 9 4 The address where the unit is installed and the locati...

Page 11: ... for inspection and testing if it is not sited in accordance with the Installer s Manual and not readily accessible for inspection 13 3 for any extra costs of our authorised service technician to make the unit safe for inspection 14 You must ensure that access to the unit by our authorised service technician is safe and free from obstruction 15 Our authorised service technician may refuse to inspe...

Page 12: ...325061 38872 9157 ...

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