Issue
Solution
Theradome shuts off
during treatment, and
the master switch is
pulsing with a green
light. The voice readout
says, “Place on head.”
Remember to place your Theradome
correctly on your head and to keep
the helmet flat during treatment,
otherwise the device will stop working.
Your Theradome shuts
off during treatment,
and the master switch is
pulsing with an orange
light. The voice readout
says, “Error – battery
low.”
The battery is low. Please charge your
Theradome by connecting it to its
charging unit.
Theradome shuts off
during treatment, and
the master switch is a
solid yellow color. The
voice readout says,
“Warning – temperature
high.”
This is not the result of the helmet
overheating, this merely indicates
that the room temperature is too
high, Move to a cooler environment
(less than 72° F) before pressing the
master switch to resume treatment.
In the future, avoid undergoing
treatment in a room above 72° F.
The optimal operating temperature
should stay between 68° and 72° F.
The Theradome should never be used
outdoors.
Your Theradome shuts
off during treatment,
and the master switch is
blinking with an orange
light. The voice readout
says, “system error.”
Your Theradome requires one of the
following:
1) To be charged or
2) May need a new battery or
3) Contact customer care so we can
troubleshoot with you.
Troubleshooting
28 | Troubleshooting
