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The First Years Home & Away, User Manual

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The First Years Home & Away User Manual Download Page 36

36              

Get ready for

 

thefirstyears.com

™

Home & Away Portable

™

 Digital Video Monitor

Troubleshooting

Problem

Possible Cause

Solution

No power
(No lights on unit)

No connection
Connection indicator on 
Parent Unit is flashing and 
unit is beeping

Noisy feedback
(High-pitched “screech”)

  Parent Unit(s)

•   Unit is not turned on. 

•   Batteries are dead. 

  Child Unit

•   Unit is not turned on.
•   Adapter not plugged in.
•   Adapter is plugged into 

outlet that is turned off.

•   Parent Unit is too far 

from Child Unit (out of 
range).

•   Child Unit is turned off. 

 
 
 

•   Parent Unit has 

temporarily lost 
connection to Child Unit. 
 

•   Units are no longer 

digitally paired.

•   Units too close together.

•   Volume on 
  Parent Unit is too high.

•   Press and hold power 

button.

•   Recharge batteries or 

plug in adapter.

•   Move Parent Unit closer to 

Child Unit. 

•   Turn on the Child Unit. 

Connection indicator on 
both units should stop 
blinking and glow blue. 

•   Reset system by turning 

off both units and turning 
them back on again (Child 
Unit first). 

 •  Follow add camera 

instructions on page 9 
and add as camera 1.

•   Be sure Parent Unit 

is at least 3 feet 
from Child Unit.

•   Lower volume.

•   Press and hold power button.
•   Plug in adapter.
•   If outlet is controlled by  

a wall switch, be sure  
switch is turned on.

For latest troubleshooting information, please check our website www.firstyears.com/
homeandaway

Summary of Contents for Home & Away

Page 1: ...w thefirstyears com Often we can provide helpful tips and instructions to resolve your problem quickly over the phone or by e mail Y7294 Home Away Portable Digital Video Monitor Check our website www thefirstyears com homeandaway for the most up to date instruction manual as well as tips and troubleshooting advice ...

Page 2: ... assist in the monitoring of children not as a prevention for injury to or loss of a child This product is not a substitute for proper adult supervision All children should be supervised at all times by responsible adults WARNING To reduce the risk of fire or electrical shock do not open this product or expose the product to Water and Moisture This product should not be used near water for example...

Page 3: ...www thefirstyears com if a The power supply cord or plug has been damaged b Objects have fallen or liquid has been spilled into it c The product has been exposed to rain d The product does not appear to operate normally or exhibits a marked change in its performance e The product has been dropped or the enclosure damaged Wall Mounting The Child Unit should be mounted to a wall only as recommended ...

Page 4: ...mage of your child at night when the nursery is dark Rechargeable batteries are supplied for the Parent Unit which has an automatic 30 second display shut off to save energy and extend battery life For expanded capability you can add up to three more cameras to the system so you ll be able to keep an eye on several locations in your home at the same time Plug the Parent Unit into your home compute...

Page 5: ...ent Unit Finder Feature Parent Unit Indicators and Controls Menu Choices Your Preferences for Selected Features Child Unit Indicators and Controls Recharging Replacing Batteries Pairing of Parent and Child Units Care To Clean Storage To Clean Storage Using Your Computer as Parent Unit Baby Viewer Software Keyboard Shortcuts Using your Home and Away Portable Digital Video Monitor with Skype Trouble...

Page 6: ...nnector USB port OK Zoom button Directional pad Menu button Headphone jack Power jack Speaker microphone Power battery indicator Sound level indicator Connection indicator Camera scan button Display screen Also Included not shown Battery cover Belt clip stand 1 2 3 4 5 6 7 8 9 10 11 13 12 14 15 1 2 3 11 12 13 14 5 6 7 15 10 9 8 4 Parts Diagram ...

Page 7: ...on indicator Nightlight button Camera Nightlight Adjustable angle camera base Speaker microphone Power button Also Included not shown Talkback volume switch AC adapters 2 Wall mount slots Cord channel Battery cover Power jack USB cable Software disk Optional Stand for Child Unit Rechargeable batteries ...

Page 8: ...area Connect remaining AC adapter to unit and plug into wall outlet To use 1 Hold down power button on Child Unit until connection indicator lights up and blinks to turn it on 2 Move antenna to full upright position 3 Lift camera to upright position 4 Hold down power button on Parent Unit until screen lights up to turn it on 5 Connection indicators on both units should glow blue indicating they ar...

Page 9: ...al cameras in your home to monitor different locations To find out where you can purchase additional cameras for your Monitor please contact our Customer Care at 800 704 8697 or purchase directly at thefirstyears com For wall mounting recommended 1 Press the adapter cord into the grooved channel on the back of the unit making certain to slide it under the two holding clips 2 Securely fasten two 8 ...

Page 10: ...TENDED ONLY FOR TEMPORARY USE DURING A POWER OUTAGE OR WHEN A PLUG IN ELECTRICAL OUTLET IS UNAVAILABLE CHECK THE LOW BATTERY INDICATOR OFTEN AND REPLACE BATTERIES AS NECESSARY WARNING KEEP OUT OF CHILD S REACH Do not place Child Unit in crib or attach to crib or playpen Never place monitor or cord within 3 feet of child or attach to a crib or playpen Do not mount the Child Unit in a location where...

Page 11: ... WILL GLOW BLUE For plug in use recharging Reconnect the Parent Unit to the AC adapter as for initial battery charging and plug the adapter into an electrical outlet If desired open the stand to support unit in upright position for viewing and operating You may use the Monitor while charging however it will take longer to charge when in use For best results recharge daily Keep plugged in overnight...

Page 12: ... until the screen lights up Connection indicator will blink and start up graphics will be displayed on the screen 3 Once the two units are connected live video will be displayed you will hear sounds from your child s room or wherever you have placed the Child Unit and connection indicators on both units will glow blue 4 On the Parent Unit press and or on the volume button to adjust loudness to the...

Page 13: ...REPLACED SEE RECHARGING REPLACING BATTERIES ON P 24 Display Sleep Mode Display Disappears after 30 seconds When the Parent Unit is being operated on battery power the display will go into sleep mode automatically This means the screen will go blank after 30 seconds It will always turn back on whenever sounds picked up by Child Unit indicate the baby is active or crying To turn display back on at a...

Page 14: ...in your house Turn on your video monitor and check its audio and video reception It should be improved Now turn on your other 2 4 GHz devices This process will give your video monitor a chance to capture the signal with the best reception 2 Also consider the location of the video monitor If possible keep your video monitor a distance away from the other 2 4 GHz wireless devices Microwave ovens can...

Page 15: ...retention screw on the top of the belt clip Once unscrewed lift the assembly off Headphone Capability Headphones are not supplied with the Monitor However you can use any headphone with a standard 3 5mm plug simply insert plug in headphone jack Sounds will be transmitted through the headphone only No sounds will come out of the speaker Parent Unit Finder Feature If you should misplace the Parent U...

Page 16: ...t will not work until turned on or recharged Sound Level Lights No lights indicates lowest volume All lights indicates highest volume Talkback Button Press the button while speaking Your child will be able to hear your voice Note While using the Talkback button you will not hear any sounds being transmitted by the Child Unit When using more than one camera the talkback feature will link to the cam...

Page 17: ...d to move around to obtain the desired view Note If directional pad is pressed and you have not pressed image will automatically zoom and move in direction pressed Menu Navigation The directional pad is also used to navigate menu options when Parent Unit is in Menu mode Menu Button The Menu Button allows you to change current settings for various preferences see section that follows for complete d...

Page 18: ... this Menu feature to turn it back on at any time Brightness To set the brightness of the display on the Parent Unit 1 Press the Menu button 2 Use the top or bottom of the directional pad to scroll through the list of preferences until Brightness is highlighted 3 Press the OK button 4 A Brightness Selector Scale will appear displaying five possible settings The current setting will be shown Use th...

Page 19: ... d Press the right side of the directional pad to go to the second minute digit e Use the top or bottom sides of the directional pad to select this digit f Once you are satisfied this is the correct time press the OK button to accept it Reminder If you do not press the OK button no change will be made 7 Press the Menu button to return to the display mode Add Remove Camera To add or remove cameras ...

Page 20: ...e use not plugged into an electrical outlet via the AC adapter Display Sleep Mode helps conserve battery power by turning the display off automatically after 30 seconds The display will come back on any time sounds being transmitted indicate the baby is crying or making loud noises you can also turn the display back on by hitting any button You can choose to turn the Display Sleep Mode on or off T...

Page 21: ...rm your selection Reminder If you do not press the OK button no change will be made 6 Press the Menu button to return to the display mode Support The Support menu selection provides you with information on how to contact our customer service representatives who will gladly assist you with any problems that you may have with your video baby monitor system To access the Support screen 1 Press the Me...

Page 22: ...them 5 Press the OK button to confirm your selection 6 If you chose YES a second selection screen will appear If you still want to change to the Default settings highlight YES and press OK button to confirm your selection Reminder If you do not press the OK button no change will be made 7 Display screen will now go blank and unit will restart with Default settings Factory presets are as follows Br...

Page 23: ...dapter or powered by good batteries Nightlight button Press to turn the nightlight on or off Note When Child Unit is being powered by batteries nightlight will turn off automatically after 60 seconds Connection Indicator Glows blue when connected to Parent Unit Blinks blue when not connected Talkback Volume Switch Allows you to choose your preferred setting for talkback volume to the Child Unit Th...

Page 24: ...best results connect adapter and keep unit plugged in overnight or for several hours each day IMPORTANT EACH RECHARGEABLE BATTERY PACK IS DESIGNED TO LAST THROUGH MANY RECHARGE CYCLES HOWEVER LIKE ALL BATTERIES IT WILL WEAR OUT OVER TIME IF YOU NOTICE THAT THE BATTERY IS RETAINING ITS POWER FOR ONLY A SHORT TIME AND REQUIRES CHARGING FREQUENTLY THE BATTERY PACK SHOULD BE REPLACED TO OBTAIN A REPLA...

Page 25: ...d be short circuited Do not leave batteries in the Monitor for long periods of non use Failure to follow these instructions may cause batteries to make popping sounds and leak battery acid which could result in personal injury as well as damage to the Monitor If battery leakage occurs avoid all contact with battery acid being especially careful to keep it away from eyes and mouth Should contact oc...

Page 26: ...eset the pairing as described below 1 Press the Menu button 2 Use the up or down buttons on the directional pad to scroll through the list of preferences until Add Remove Camera is highlighted 3 Press the OK button 4 Use the sides of the directional pad to highlight ADD 5 Press the OK button 6 Follow the screen prompts to complete this operation Please note that you will be adding camera 1 Note Th...

Page 27: ...onnected and unplug adapters from electrical outlets if they are plugged in 2 Wipe units and adapters with a damp cloth 3 Make sure all components are dry before reconnecting them Storage When you are not going to use your Home and Away Portable Digital Video Monitor for some time remove the batteries from the Child Unit and the battery pack from the Parent Unit Store in a clean dry place ...

Page 28: ...er end of the supplied USB cable in the USB port on your computer Insert other end of the cable in the USB jack on Parent Unit Note Attach cable directly to a USB jack on the computer not a USB hub Note It is best to power your Parent Unit with the supplied AC adapter while using it with your home computer 3 Open the on screen display by double clicking on the Icon located on your desktop 4 Once c...

Page 29: ...e microphone or sound card for your computer 4 Select Voice tab Under Voice playback change the Default device selection from Wireless Baby Monitor to the appropriate speakers or sound card for your computer Under Voice recording change the Default device selection from Wireless Baby Monitor to the appropriate microphone or sound card for your computer 5 After the settings have all been selected p...

Page 30: ...of the image once it is zoomed Camera Identification Selection Add Remove Cameras If you have linked additional cameras to your Monitor Select File from the menu and then choose Add Remove Camera Follow on screen instructions to add or remove cameras The system identifies cameras by number 1 2 3 4 assigned when they were added If you have not added any cameras to your system the camera icon will b...

Page 31: ...y even if you have not clicked the Video button again The video file will automatically be saved to the default location File location will be displayed in the lower left corner of the window You can click on this file location to watch the video you just made This location can be changed in Preferences in File menu Mini Mode Use the Mini Mode display screen to maximize space on your desktop This ...

Page 32: ...l Video Monitor Keyboard Shortcuts S Still photo Z Zoom C Camera Select V Video M Mini Display Screen toggle Spacebar Talkback hold while talking h Pan image up i Pan image down f Pan image left g Pan image right Note Keyboard shortcuts can be used in mini mode ...

Page 33: ...een with the following topics Still Image allows you to change the location that your still images are stored and the naming convention for these images Video allows you to change the location that your video recordings are stored and the naming convention for these images Camera allows you to turn on or disable the display scan mode for multiple cameras as well as open a Wizard to allow you to ad...

Page 34: ...e mini USB cable end connects to the Parent Unit and the standard USB cable end connects to the computer IMPORTANT Connect large end of cable to a USB jack on the computer not a USB hub 3 Once connected the screen on the Child Unit will go blank and all video and audio will come from your computer 4 Open the Baby Viewer software by double clicking on the Icon located on your computer desktop 5 Ver...

Page 35: ... sounds do not get transmitted to the Child Unit speaker You are now ready to use your Home Away Portable Video Monitor with Skype This will allow you to share video and audio of your baby with relatives and friends as well as checking on your child when away from home For specific Skype usage please contact Skype Note When connected to Skype your Home Away Portable Video Monitor operates like any...

Page 36: ...connection to Child Unit Units are no longer digitally paired Units too close together Volume on Parent Unit is too high Press and hold power button Recharge batteries or plug in adapter Move Parent Unit closer to Child Unit Turn on the Child Unit Connection indicator on both units should stop blinking and glow blue Reset system by turning off both units and turning them back on again Child Unit f...

Page 37: ...etting on Parent Unit was not saved Unit is running on battery power Parent Unit Recharge batteries or plug in adapter Child Unit Make sure adapter is plugged in and outlet is receiving power Press power button Make sure adapter is plugged in and outlet is receiving power If outlet is controlled by a wall switch be sure switch is turned on If running on battery power the batteries are dead Replace...

Page 38: ...and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received includi...

Page 39: ...anties THE EXPRESS WARRANTIES IN THE PRECEDING SECTION ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES However to the extent applicable law does not permit disclaimers of certain implied warranties such warranties are limited to the warranty period identified above Some states and countries do not allow limitations on how long an implied warranty lasts so the above limitations may not apply to y...

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