teutonia BeYou V3, Operating Instructions Manual

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teutonia Go Carefree Guarantee teutonia Go Carefree Guarantee
additional Commercial Guarantee for the purchase
of new teutonia strollers & accessories
1. in compliance with the applicable legislation, all consumers purchasing new teutonia strollers or accesso-
ries (hereinafter referred to as product) benefit from the applicable statutory warranty.
2. in addition, the newell rubbermaid Group (hereinafter referred to as “teutonia”) has the pleasure to grant
to such clients an additional 3 year „Go Carefree“ commercial guarantee. teutonia warrants that the pro-
duct purchased is free from defects in material and workmanship. these provisions apply to all products
purchased within the european economic area (eea), Switzerland and russia.
3. Details on the defects that are covered and not covered under the commercial guarantee can be viewed
under the table in section 11.
4. the total commercial guarantee term starts in the same time as the statutory warranty term: i.e., with
delivery of the product by a dealer. the starting date is indicated by the dealer in the check form (see in-
struction manual) or in the absence of such check form, this will be the date indicated on the receipt. With
delivery of the product, the consumer shall immediately check the product for defects and report these to
the dealer without any delay.
5. in order to benefit from the commercial guarantee, a proof of purchase with original purchase date and
when available a fully completed and signed check form (see instruction manual) is required. teutonia does
not grant any warranty if the product has been purchased as second-hand product or from an unauthorized
reseller/dealer.
6. if a defect covered by this additional commercial guarantee (see section 11) occurs, teutonia will decide
whether to repair the defect in the teutonia after Sales department, at an authorized Service Center, at a
qualified dealer (remedying) or if the consumer will be provided with a new product (substitute); in any case
repairs will be excluded if these will lead to unreasonable costs for teutonia or its qualified dealer. in case
of remedying, teutonia will decide at its own discretion if the defective part will be repaired or replaced.
teutonia reserves the right to stop the production of a model, a spare part, a color, a fabric or an accessory.
in such a case teutonia will provide the consumer with a product, a spare part, a color or fabric of at least
equivalent quality as replacement.
7. in relation to the rights referred to in section 6, the following provisions apply:
a. Claims made for products under this commercial guarantee can only be made to the teutonia dealers
from which the product was purchased in the european economic area (eea), Switzerland and russia. if
the product is shipped in a territory other than the territory of the eea, Switzerland or russia, the com-
mercial guarantee may not be claimed (in such case the applicable warranty will be the local statutory
warranty).
b. replaced items become property of teutonia and its local affiliates.
c. for items that have been installed, painted or repaired in the course of remedying the guarantee conditi-
ons will continue to apply until the expiry of the original guarantee period. this also applies to a product
that has been replaced. remedying or replacement is not entitling to an extension of the guarantee
period.
d. if a product becomes unusable due to a defect covered by this commercial guarantee conditions (see
section 11) the consumer needs to contact his/her teutonia dealer immediately. the dealer will then ad-
vise the consumer whether the product can be repaired in the store, need to go to his service workshop
or if the product needs to be sent to teutonia for service.
e. further claims are excluded from this commercial guarantee. in particular, compensation such as provi-
ding loaner stroller for the duration of the repair or damage compensation claims.
f. if teutonia has to provide a new product following a commercial guarantee claim, then teutonia has the
right to demand the return of the defective product from the consumer. the return of the defective product
and the delivery of a new product can only be made to the dealer from which the original purchase was
made.
8. if a repair – claimed in accordance with the above section 6 – fails, especially if the defect has not been
rectified or further repair attempts are unreasonable for teutonia or its qualified dealer, then the consumer
can only request the delivery of a product (same or of equivalent value) free of defects from teutonia. Sec-
tion 7f applies accordingly.
9. these commercial guarantee conditions do not apply, if the defect was caused by the fact that:
– the product was subjected to abuse or excessive use not in compliance with the instructions manual (e.g.
if the total allowed weight was not respected) or
– the product was repaired and maintained improperly by the warrantee or a third party who is not a qualified
teutonia dealer or
– product parts that are not authorized by the manufacturer/brand have been installed or the product has-
been altered in a manner that is not approved by teutonia or
– no original teutonia accessories have been used or
– the consumer has not followed the rules on usage, care and treatment of the product (see instruction
manual).
10. normal wear and tear is excluded from the commercial guarantee. Likewise, defects (e.g. rust, scratches,
corrosion) caused by external influences, external environmental factors (e.g. accident, hail, ice, snow,
flooding, high humidity) or lack of maintenance and care. See also section 11.
11. the following table provides detailed insights into defects that fall under the “Go Carefree” commercial
guarantee respectively. the table is differentiated by hard goods (e.g. frame, wheels, parking brake, etc.)
and soft goods or accessories (e.g. zipper, buttons, belt etc.). Section 9 and 10 shall apply accordingly:
12. the present commercial guarantee does not limit the legal rights, in particular warranty claims against the
dealer of the product and possible claims under the applicable statutory warranty on product liability against
the manufacturer.