For more information on charging, see
Charging Instructions on page 173
(CP_w054)
Charge port latch not engaged
Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC
charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast
Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert
appears when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully
inserted before. The latch may not have engaged during previous attempts because the cable was not fully inserted.
AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable
connector for any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or
the charge cable connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted,
the charge port latch will not engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge
port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Make sure the charge cable is fully inserted during charging.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 143
for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at
Charging & Adapter Product Guides
. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see
Charging Instructions on page 173
(DI_u015)
Cruise control unavailable
Cruise Control, including Traffic-Aware Cruise Control, is currently unavailable. Take control and drive your vehicle
manually.
Continue to your destination. Your vehicle is OK to drive.
Cruise Control might become unavailable due to many factors, including:
• Driver input or behavior:
◦
Unbuckling the driver’s seat belt
◦
Not closing the doors, front trunk, or trunk
◦
Canceling a Cruise Control request
◦
Trying to activate Cruise Control below minimum speed of 18mph (30 km/h)
Troubleshooting Alerts
245
Consumer Information
