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CameoConvert
(English)
Service at TerraTec.
“Rien ne va plus—Nothing's working” can happen to the best systems. In such a case, the
TerraTec Team is always ready to provide service and support.
Hotline, Mailbox, Internet.
In case of a serious problem—where you can neither solve the problem on your own nor with
the guided help found in this manual, nor with the help of your dealer—please contact us
directly.
The first way should be the Internet: under
http://www.terratec.net
you will always
find current answers to frequently asked questions (FAQ) and the latest drivers. All of that is
also accessible via our mailbox system. To call us: +49-(0)2157-8179-24 (analog) and +49-
(0)2157-8179-42 (ISDN).
If these options do not provide the necessary help, please contact our phone hotline. You can
also reach us online. To do so, visit us under
http://www.terratec.net/support.htm
. In both cases, please have the following
information handy:
·
your registration number,
·
this documentation,
·
a printout of your configuration files,
·
the manual of your motherboard, and
·
a screen shot of your BIOS configuration.
In addition, it would be helpful to our technicians if you are at your computer during the
phone call to directly carry out tips and tricks. Please do not forget to write down the name of
the respective support technician if you contact our Support Team.
You will need this name if a defect is present and your card needs to be mailed to us.
