22
09/2020 - EN
PROBLEM
CAUSE
SOLUTION
The control
display
won't turn on
The stove is without
power
Check that the plug is connected to the
mains.
USER
The safety fuses in the
electrical socket are blown
Replace the safety fuses in the electrical
socket (3.15A-250V).
TECHNICIAN
Faulty control display
Replace the control display.
TECHNICIAN
Faulty flat cable
Replace the flat cable.
TECHNICIAN
Faulty circuit board
Replace the circuit board
TECHNICIAN
Pellets are
not reaching
the combustion
chamber
Tank empty
Fill the tank.
USER
Fire door open or pellet door
open
Close the fire door and pellet door and check
that there are no pellet granules along the
gasket.
USER
Clogged stove
Clean the flue gas chamber.
USER
Auger blocked by a foreign
object (such as nails)
Clean auger.
TECHNICIAN
Broken auger gearmotor
Replace the gearmotor.
TECHNICIAN
Check that there are no
“ACTIVE ALARMS” on the
display
Service the stove.
TECHNICIAN
The flame
turns off and
the stove
stops
Tank empty
Fill the tank.
USER
Auger blocked by a foreign
object (such as nails)
Clean auger.
TECHNICIAN
Expired pellets
Try other types of pellets.
USER
Pellet load value too low
“PHASE 1”
Adjust the pellet load.
USER
TECHNICIAN
Check that there are no
“ACTIVE ALARMS” on the
display
Service the stove.
TECHNICIAN
