Teo 4104 Installation Instructions Manual Download Page 61 | Manualshive

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Troubleshooting

13-280131 Rev. J

Page 61

Diagnostic Mode

Information Provided

PING option selected:

The PING option provides the means for measuring

single packet network delays.
The following IP addresses may be “pinged”:

PHONE
GATEWAY
UPDATE SERVER
SIP PROXY SERVER
SNTP SERVER
DHCP SERVER
SIP REGISTRAR SERVER
OTHER*
*

A valid address must also be entered.

There are three outcomes as the result of a ping:

IP ADDRESS NOT SET

In this case enter the appropriate IP address, using the

INSTL/IP Menu.

or

PING4 FAILED
PRESS ANY KEY TO EXIT

In this case, check Layer 2 802.1Q and other

network settings.

or

PING4 SUCCESSFUL
PRESS ANY KEY TO EXIT

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Summary of Contents for 4104

Page 1: ...J February 2014 Teo Technologies Inc 11609 49 th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www teotech com I IP P P Ph ho on ne e 4 41 10 04 4 I In ns st ta al ll la at ti io on n I In ns st tr ru uc ct ti io on ns s ...

Page 2: ...Teo IP Phone 4104 Installation Instructions Page 2 13 280131 Rev J 2014 Teo Technologies Inc All rights reserved ...

Page 3: ...phone 40 Call Timeout Options 41 Installation PIN 42 Reset to Factory Default Settings 43 Updates 44 PC Port 47 Security Options 47 Viewing the Error Log 48 Administration Options 49 Administration Options Menu 49 Local Inspect 50 Version 51 Test 52 Diagnostic Displays 54 Restarting the Phone 56 Troubleshooting 57 Power up Connection Troubleshooting 57 Call Control Troubleshooting 58 Diagnostic Tr...

Page 4: ...Teo IP Phone 4104 Installation Instructions Page 4 13 280131 Rev J ...

Page 5: ...al equipment Features of the 4104 include 100 entry Call Log for Unanswered Answered and Outgoing Calls Call Timer Last Number Redial Speed Dial Pre Dialing Direct Station Select 36 entry Call Directory Voice Mail Access Key Message Waiting Indication Backlit Graphic LCD Display Ringing Control for Shared Lines Flexible Ringing Options Desktop or Wall Mounting Integrated Speakerphone Call Monitori...

Page 6: ...bracket angle page 11 Display contrast can be adjusted by a menu selection 2 Line Keys used for Primary Line Appearances Line Appearance Key Indicator Line State OFF Idle On Hook Steady Green In Use Off Hook Winking Green On Hold Flashing Green Ringing 3 Multifunction Keys used for Additional Line Appearance Direct Station Selection Busy Lamp Field DSS BLF Feature or Speed Dial keys The optional 8...

Page 7: ...ght red indicator is lit when messages are waiting controlled by the network 7 VOICE MAIL Key accesses network voice mail services 8 MENU Key enters and exits Setup Mode 9 LOG Key displays Call Log options 10 DIRECTORY Key displays the Call Directory 11 INFO Key displays version and configuration information about the 4104 and installed options 12 MUTE Key mutes the microphone when using the speak...

Page 8: ...tion Instructions Page 8 13 280131 Rev J 18 Handset Jack a jack on the underside of the telephone connects to the included handset 19 Headset Jack a jack on the underside of the telephone connects to an optional standard headset ...

Page 9: ...et or a headset as shown below N Ne et tw wo or rk k C Co on nn ne ec ct ti io on n Connect the LAN switch to the phone s LAN jack using a Category 5 or better cable If the network switch provides 802 3af Power over Ethernet PoE a local power supply connection is not needed I I In n ns s st t ta a al l ll l la a at t ti i io o on n n ...

Page 10: ... either power over spare cable pairs midspan power source or phantom power powered switch hub port The phone provides an 802 3af PD Class 2 indication to the power sourcing equipment and requires a maximum of 5 watts of power Power may also be provided by an optional local power supply PWR4 option Teo model 901054 Connect power after all other connections are complete If PoE is not provided plug t...

Page 11: ...ap pt te er r C Co or rd d A Ad dj ju us st ti in ng g t th he e T Te el le ep ph ho on ne e A An ng gl le e Press down the tab to loosen the base lock As you press the tab rotate the phone body up or down a slot to adjust tilt Release the tab to lock the base to a slot ...

Page 12: ...one On the wall or a wall plate drill two holes with a distance of 315 16 inches apart If drilling into drywall only make sure to install an anchor system for the screws Thread a screw into each hole with each head extending about 3 16 inch from the wall or wall plate Connect the AC power adapter LAN and PC cords pages 9 11 and route them to go under the base Adjust the base so it lays flat on the...

Page 13: ...or other appropriate designation Remove the clear label cover by lifting the right side then write or type on the provided paper label Replace the paper label and snap the cover into place U Us si in ng g L Lo oc ca al l I In ns sp pe ec ct t t to o V Ve er ri if fy y K Ke ey ys s Local Inspect page 50 allows you to identify the line appearance or feature assignment of each configured key director...

Page 14: ...til the desired label entry mode is shown N Nu um me er ri ic c C Ch ha ar ra ac ct te er rs s Press a dial pad key to enter a digit The cursor will immediately advance to the next character position To enter a or a period press the key repeatedly until the desired character appears After a short delay the cursor will advance to the next character position You can also immediately press a dial pad...

Page 15: ...ill be added to the dial string and the cursor will advance to the next character position You can also immediately press a dial pad key to enter the next character without waiting for the delay To enter a or a space press the key repeatedly until the desired character appears E Ed di it ti in ng g C Ch ha ar ra ac ct te er r S St tr ri in ng gs s Press the Left Arrow or Right Arrow key to move th...

Page 16: ... required by the system Enter the appropriate Line ID phone number and then press the OK key This would typically be the phone number used for station to station calls If prompted enter the appropriate authentication ID number and then press the OK key Leave this entry blank if no authentication ID is required Enter the appropriate password and then press the OK key Leave this entry blank if no pa...

Page 17: ... EDIT Select CLEAR to remove the displayed IP address Enter the phone s IP address with the dial pad use the key to enter a Press the OK key when finished Enter the required subnet mask and gateway IP address when prompted press the OK key after each entry Next the phone will prompt for an update server protocol and IP address Select a protocol and then enter the update server IP address Press the...

Page 18: ...Teo IP Phone 4104 Installation Instructions Page 18 13 280131 Rev J ...

Page 19: ... You can enter the Installation Options menu when the phone is idle Press the MENU key Select INSTL The Installation Options menu may be protected by a PIN Enter your PIN with the dial pad and then press the OK key To change or remove the PIN refer to page 42 When or appears in the upper line of the display you can press the Left or Right Arrow key to see additional menu selections I I In n ns s s...

Page 20: ...sk The phone can also obtain server addresses as well as software updates and QoS settings from an update server Please refer to the IP Telephone Network Administration Guide A Au ut to om ma at ti ic c I IP P C Co on nf fi ig gu ur ra at ti io on n D DH HC CP P IP addresses for the telephone servers and subnet mask are normally provided by a DHCP server when the phone starts The DHCP server can s...

Page 21: ... only Note To edit the SIP proxy server and SIP registration server IP address see pages 28 29 I In nt te er rn ne et t P Pr ro ot to oc co ol l The phone supports both IPv4 and IPv6 protocols The IP address configuration method can be selected independently for the phone domain name server update server SNTP server and Syslog server P Ph ho on ne e I IP P A Ad dd dr re es ss s The phone can have ...

Page 22: ...ect this option to edit or remove the global address Select ADD to add a new global address The phone can have up to five global addresses Enter the global address with the dial pad O Ot th he er r I IP P A Ad dd dr re es ss se es s After selecting an IP submenu DNS UPDATE SNTP or SYSLOG select CFG to change the IP address configuration method to DHCP4 or STATIC DNS ADDR CONFIG DHCP4 DHCP4 STATIC ...

Page 23: ...ry mode ABC or abc then press twice If the update files are not located in the root directory of the update sever include a path name to the appropriate subdirectory under the root directory S SN NT TP P S Se er rv ve er r In addition to the IP address or FQDN you can also specify the time offset in hours from UTC for your local time zone and automatically adjust for daylight savings time T Ti im ...

Page 24: ...n the phone s XML configuration file refer to the IP Telephone Network Administration Guide Press the OK key three times when finished S Sy ys sl lo og g S Se er rv ve er r A Syslog server can record error logs and QoS statistics sent from activated telephones on the network Select OPTION and then choose one of these options NONE disable Syslog messages from this telephone BASIC record telephone e...

Page 25: ...ed If no response is received the entered address is invalid PING4 FAILED or PING6 FAILED will be displayed Press any key to return to the previous menu S SI IP P C Co on nf fi ig gu ur ra at ti io on n The SIP options configure the phone to allow registration with and signaling of SIP Server applications Please refer to the IP Telephone Network Administration Guide and the SIP server documentatio...

Page 26: ...evious menu PHONE PROXY or REGSTR You will be warned that a restart of the phone is required for the changes to take effect Select YES to continue editing or NO to return to the previous menu P PH HO ON NE E S SI IP P P Ph ho on ne e C Co on nf fi ig gu ur ra at ti io on n Select one of the displayed options The current setting will be shown D DO OM MA AI IN N D Do om ma ai in n N Na am me e o or ...

Page 27: ... ta ar rt t P Po or rt t Select CHANGE Enter or edit the RTP start port number with the dial pad maximum 5 numeric characters Character entry is explained on page 14 When finished press the OK key twice to return to the SIP Phone Configuration menu SIP signaling will use the new port number on the next call or registration attempt P PR RO OX XY Y S SI IP P P Pr ro ox xy y Select one of the display...

Page 28: ...n menu P PO OR RT T Select CHANGE Enter or edit the proxy port number with the dial pad maximum 5 numeric characters Character entry is explained on page 14 When finished press the OK key to return to the SIP Proxy Configuration menu SIP signaling will use the new proxy port number on the next call or registration attempt R RE EG GS ST TR R S SI IP P R Re eg gi is st tr ra at ti io on n Select one...

Page 29: ... or IP address with the dial pad maximum 128 characters Character entry is explained on page 14 When finished press the OK key to return to the SIP Registration menu P PO OR RT T Select CHANGE Enter or edit the proxy port number with the dial pad maximum 5 numeric characters Character entry is explained on page 14 When finished press the OK key to return to the SIP Phone Configuration menu SIP sig...

Page 30: ...i ic ce e Quality of Service QoS settings can improve voice performance over a network by prioritizing voice packets These settings must be coordinated with other network devices and should not be changed unless required to correct audio problems Consult with your network administrator before changing these settings To view or change Quality of Service settings select QoS from the Installation Opt...

Page 31: ...nce or DSS BLF Red Feature Activator Off Unused or Speed Dial Press the line or multifunction key to be programmed The selected key s indicator will alternately flash red and green Select LINE Line Appearance FA Feature Activator DSS Direct Station Select Busy Lamp Field SPDIAL Speed Dial ACD Automatic Call Distribution or UNUSED from the menu Programming procedures for each key type are described...

Page 32: ...y programmed as a line key select LINE from the menu Enter the line ID with the dial pad Character entry is explained on page 14 Press the OK key The Line Key Options menu will appear Proceed with editing the key options as explained below E Ed di it t E Ex xi is st ti in ng g L Li in ne e K Ke ey y If the selected key is currently programmed as a line key the display will show the key number and ...

Page 33: ...e Press the Left or Right Arrow key repeatedly until SHARE is shown in the menu The AUTHID authentication ID and PSWD SIP authentication password may be required for this line and the codec ptime and jitter buffer options may need to be changed consult your system administrator Select SHARE to control sharing of this line with other telephones Select ENABLE to enable sharing or DISABLE to disable ...

Page 34: ...own in the top line of the display Select ENABLE to enable Auto Answer for this line or group To change to Mute or 2 Way mode press the rightmost softkey Select DISABLE to disable Auto Answer L La ab be el l L Li in ne e A Ap pp pe ea ar ra an nc ce e K Ke ey y 1 1 o on nl ly y Note The label entry for Line Appearance Key 1 is shown in large text when the phone is idle Label entries for any other ...

Page 35: ...t Multifunction Key Assignment 1 Call Forward Key 15 2 Do Not Disturb Key 16 3 Directed Call Pickup 4 Presence 5 unused 6 unused 7 unused 8 unused 9 unused 0 unused unused unused Use the dial pad to select one of the available presets Note Call Forward and Presence keys are mutually exclusive only one of these keys can be configured on a phone The Presence key is used with the Teo UC System and in...

Page 36: ...D Caller ID Name Authentication ID and Authentication Password as described for standard line keys For Caller ID Name Authentication ID and Authentication Password check with your system administrator Select TYPE Select the event type that is supported by the SIP server PRES Event presence for use with the Teo UC System DIALOG Event dialog DLGSLA Event dialog sla Press the OK key The Line ID follo...

Page 37: ...Options menu Enter speed dial digits with the dial pad Character entry is explained on page 14 S Sm ma ar rt t P Pa au us se es s Pauses are entered with the PAUSE softkey and are shown in the display as a Å character The first pause in a dial string will delay dialing until the call is answered additional pauses delay dialing for one second per pause Enter multiple pauses to increase the delay ti...

Page 38: ...will receive the following warning Select another key to continue Enter the ACD group number Character entry is explained on page 14 Press the OK key U Un nu us se ed d K Ke ey ys s After selecting a key press the Left or Right Arrow key until UNUSED is shown in the menu Select UNUSED Press the OK key to return to key selection The key is converted to an Unused key 06 UNUSED ACD UNUSED 06 SPDIAL A...

Page 39: ... pad A character at the end of the dial string is not required for immediate dialing the voice mail key always dials immediately when pressed Smart pauses are entered with the PAUSE softkey and are shown in the display as a Å character The first pause in a dial string will wait until the call is answered additional pauses delay dialing for one second per pause Enter multiple pauses to increase the...

Page 40: ...isten only call monitor function that is activated by the SPEAKER key When Call Monitoring is active the indicators on the SPEAKER and MUTE keys are lit Call progress tones dialed digits and the remote party can be heard through the built in speaker but you can only talk to the remote party with the handset or headset From the Installation Options menu select KEYS MENU INSTL KEYS Press the SPEAKER...

Page 41: ...meout is disabled R Ri in ng gi in ng g T Ti im me eo ou ut t Select RING Enter the number of seconds 1 300 that an incoming call will ring before ringing is turned off and the call is abandoned Enter 0 or select CLEAR for no ringing timeout call continues to ring R Re eo or rd de er r T Ti im me eo ou ut t Select REORDER Enter the number of seconds 1 300 that the phone will remain in a disconnect...

Page 42: ... previous digit or select CLEAR to remove all digits Press the OK key Repeat the PIN when prompted to verify the new entry Press the OK key PIN SET will be displayed to confirm the new PIN Record your PIN for future reference If you lose your PIN you will no longer be able to access the Installation Options menu contact Teo Technical Support for assistance Press the OK key to return to the Install...

Page 43: ...aults and clears all line IDs server addresses speed dial numbers call logs and PINs The error log is not cleared This option is useful when moving the telephone to a new user or location From the Installation Options menu select RESET MENU INSTL RESET Select YES to confirm the reset operation INITIALIZING ALL SETTINGS CLEARED PHONE WILL BE RESTARTED RESET ALL SETUP OPTIONS YES NO ...

Page 44: ...t one of the update options A AD DD DR R P Ph ho on ne e I IP P A Ad dd dr re es ss s C Co on nf fi ig gu ur ra at ti io on n I IP Pv v4 4 A Ad dd dr re es ss se es s Select IPv4 to select the method used to set the phone IPv4 address Select DHCPv4 to enable DHCP STATIC to disable DHCP and use manually entered IPv4 addresses or OFF to disable IPv4 addressing IPv6 protocol only page 21 I IP Pv v4 4...

Page 45: ...ful configuration update The phone can be automatically updated from the server at a preset time Select AUTO to change automatic update settings Enable or disable automatic updating as required Enter the update time in 12 hour format with the dial pad A leading 0 is required for hours 0 9 Select AM PM as needed Press the OK key when finished CONFG TEO AUTO ON START AUTO PROTO AUTO CFG TIME 03 00AM...

Page 46: ...P TFTP or NONE To update the phone immediately select START The phone will restart after a successful program update The phone can be automatically updated from the server at a preset time Select AUTO to change automatic update settings Enable or disable automatic updating as required Enter the update time in 12 hour format with the dial pad A leading 0 is required for hours 0 9 Select AM PM as ne...

Page 47: ...required for your network From the Installation Options menu select SECRTY SETUP INSTL SECRTY A AR RP P M Mo on ni it to or ri in ng g If your network does not monitor for Address Resolution Protocol ARP attacks enable this option to turn on ARP monitoring in the phone Select ARP Select ENABLE or DISABLE as needed S SR RT TP P Secure Real time Transport Protocol SRTP is used to encrypt transmitted...

Page 48: ...PP dialing and preemption V Vi ie ew wi in ng g t th he e E Er rr ro or r L Lo og g From the Installation Options menu select LOG MENU INSTL LOG Select ERROR to view the error log The most recent log entry will be shown Press the Down Arrow key to view previous entries or press the Up Arrow key to return to newer entries Press the OK key to return to the View Log Entries menu or press the MENU key...

Page 49: ...ns s M Me en nu u You can enter from the Administration Options menu when the phone is idle or during an active call Press the MENU key Select ADMIN When appears in the upper line of the display you can press the Left or Right Arrow key to see additional menu selections A A Ad d dm m mi i in n ni i is s st t tr r ra a at t ti i io o on n n O O Op p pt t ti i io o on n ns s s ADMINISTRATION OPTIONS...

Page 50: ... ne e A Ap pp pe ea ar ra an nc ce e K Ke ey y The display will show the SIP Line ID username and SIP Display Name CID for the selected key F Fe ea at tu ur re e A Ac ct ti iv va at to or r The display will show the network feature activator number and service description for the selected key D DS SS S B BL LF F K Ke ey y The display will show the first 17 digits of the monitored SIP Line ID usern...

Page 51: ...Administration Options menu select VERS MENU ADMIN VERS H Ha ar rd dw wa ar re e V Ve er rs si io on n Select H W A Ap pp pl li ic ca at ti io on n S So of ft tw wa ar re e V Ve er rs si io on n Select S W S Se er ri ia al l N Nu um mb be er r Select SERIAL Press the OK key to return to the Administration Options menu or press the MENU key to exit Setup Mode SERIAL 00379196001 APP VERSION 06 04 16...

Page 52: ...he display to normal operation L LE ED D I In nd di ic ca at to or rs s Select RED to turn on all red indicators and turn all others off Select GREEN to turn on all green indicators and turn all others off Select OFF to turn off all indicators or wait 5 seconds for automatic off Press the OK key to return to the Terminal Test menu or press the MENU key to exit Setup Mode K Ke ey ys s Select KEYS P...

Page 53: ... character display The 4104 has 47 keys If all keys are operational the following display will be shown Press any key to return to the Terminal Test menu If any key fails or to exit before testing all keys go off hook with the handset or unplug the phone KEY TEST PASSED PRESS ANY KEY TO EXIT ABCDEFGHIJKLMNOPQRSTUVWX abcdefghijklmnopqrstuvwx ...

Page 54: ...atistics Refer to the IP Telephone Network Administration Guide for a detailed description of packet statistics Select ACTIVE to view packet reception statistics for the current call This option can be viewed only during an active call Press the Right Arrow key to view additional statistics From the Packet Statistics menu select HISTORY to view the last 50 recorded packet reception statistics When...

Page 55: ...ry is explained on page 14 The display will show the result of the ping test Press any key to return to the Ping menu When finished press the OK key to return to the Diagnostic Options menu or press the MENU key to exit Setup Mode PING4 FAILED PRESS ANY KEY TO EXIT PING4 SUCCESSFUL PRESS ANY KEY TO EXIT OTHER DELETE CLEAR PING SELECT DEVICE TO PING SNTP DHCP REGSTR OTHER SELECT DEVICE TO PING PHON...

Page 56: ...ne e Select Restart to reset the phone If you are on an active call you will be disconnected The call log will be cleared No configuration parameters will be altered and the error log will not be cleared From the Administration Options menu select RESTART MENU ADMIN RESTART Select YES to restart the phone RESTART YES NO ...

Page 57: ...ber DHCPv4 ERROR RETRYING PRESS MENU TO CONFIGURE Verify that the DHCP server is operating and accessible If the LAN or WAN does not include a DHCP server disable IP configuration via DHCP and enter the appropriate IP values phone default gateway subnet mask update using the INSTL IP Menu IP4 ADDR 000 000 000 000 EDIT The phone IP address is a null value Enter the appropriate phone IP address or n...

Page 58: ...ESS ANY KEY TO EXIT If all attempts to ping IP addresses fail check Layer 2 802 1Q VLAN programming at the phone using the QoS menu If LAYER 2 802 1Q ON verify that the network supports this packet prioritization standard If it does not set LAYER 2 802 1Q to OFF Ping valid addresses using the ADMIN DIAG PING Menu C Ca al ll l C Co on nt tr ro ol l T Tr ro ou ub bl le es sh ho oo ot ti in ng g Afte...

Page 59: ...indicated via line status LED for 2 seconds Solid Green Line registration successful with server Alternating red green Line registration in process and un determinate Solid Red Line registration failed Flashing red The primary line is active and secondary line s are not registered PACKET option selected and then ACTIVE option selected The PACKET option allows the selection of statistics for the cu...

Page 60: ...l average jitter buffer setting for either fixed or calculated adaptive delay for the primary line JITTER DELAY XXms HISTORY Selecting the Right Arrow key in succession will indicate additional status information as below Total number of concealed packets lost or delayed Total number of lost packets expected not received Total number of not delayed packets 10mS delay Total number of packets delaye...

Page 61: ...ged PHONE GATEWAY UPDATE SERVER SIP PROXY SERVER SNTP SERVER DHCP SERVER SIP REGISTRAR SERVER OTHER A valid address must also be entered There are three outcomes as the result of a ping IP ADDRESS NOT SET In this case enter the appropriate IP address using the INSTL IP Menu or PING4 FAILED PRESS ANY KEY TO EXIT In this case check Layer 2 802 1Q and other network settings or PING4 SUCCESSFUL PRESS ...

Page 62: ...Teo IP Phone 4104 Installation Instructions Page 62 13 280131 Rev J ...

Page 63: ...bnet Mask EDIT GATEWY Gateway IPv4 Address EDIT PING4 DNS Domain Name Server Address EDIT PING4 CFG DNS IP Address Configuration DHCP4 STATIC UPDATE Update Server Address EDIT PING4 CFG Update Server IP Address Configuration DHCP4 STATIC SNTP Simple Network Time Protocol Server Address EDIT DHCP4 STATIC OPTION OFFSET Time Offset from UTC DSTADJ Daylight Savings Time Adjustment PING4 CFG SNTP Serve...

Page 64: ...RTP Phone RTP Start Port Number PROXY SIP Proxy ID SIP Proxy Server Name or IP Address PORT SIP Proxy Server Port Number REGSTR SIP Registration ENABLE ENABLE Enable SIP Registration DISABLE Disable SIP Registration ID SIP Registrar Name or IP Address PORT SIP Registrar Port Number MWI Message Summary Event Subscription for MWI OFF ON QoS Quality of Service Options page 30 L2 Layer 2 801 2Q OFF ON...

Page 65: ... G 722 PTIME Packetization Time TIME TIME JTR Jitter Buffer Type and Settings When FIXED is selected DLY DLY ADAPT Adaptive Jitter Buffer Delay When ADAPT is selected DELAY MIN MIN MAX MAX FIXED Fixed Jitter Buffer Delay ADD Add Line Appearance to Group REMOVE Remove Highest Numbered Line Appearance in Group LABEL Idle Screen Label set on Line Appearance 1 only AA Auto Answer DISABLE No Auto Answe...

Page 66: ... 39 NUMBER Speed Dial Number Speaker Options Press SPEAKER key for this menu page 40 PHONE Speakerphone MON Call Monitor Microphone Disabled DISABLE Speakerphone and Call Monitor Disabled CALL Call Timeout Options page 41 DIAL Dialed Digits Timeout RING Ringing Timeout REORDER Reorder Timeout PIN Installation Options PIN page 42 SET Add or Change PIN RESET Reset to Default Settings page 42 UPDATE ...

Page 67: ...col TEO TFTP HTTP HTTPS NONE PC PORT Ethernet Port for PC page 47 ENABLE DISABLE SECRTY Security Options page 47 ARP ARP Monitoring ENABLE DISABLE SRTP Secure Real time Transport ENABLE DISABLE TRANS SIP Transport Protocol UDP TCP TLS TLS MLPP MLPP Dial Plan DSN UC DISABLE LOG Error Log page 48 ERROR View Error Log CLEAR Clear Error Log ...

Page 68: ...Phone Keys DIAG Diagnostic Display page 54 LINK Connection Status PACKET Packet Reception Statistics ACTIVE Current Active Call HISTORY Previous 50 Statistics PING Ping Message to Server or IP Address PHONE This Telephone PING Repeat Ping GATEWY Gateway PING Repeat Ping UPDT Update Server PING Repeat Ping PROXY Proxy Server PING Repeat Ping SNTP SNTP Time Server PING Repeat Ping DHCP DHCP Server P...

Page 69: ...ing DELETE Delete Character NAME Directory Name Entry 123 ABC abc Character Entry Mode RING Personal Ringing TONE Ringing Tone ALL All Keys use the same Ringing Tone OFFHK Off Hook Ringing NORMAL SINGLE Single Burst CONTRL Ringing Control ALWAYS Ring Immediately NEVER Never Ring WAIT2 Wait 2 Ring Cycles 12 seconds WAIT3 Wait 3 Ring Cycles 18 seconds WAIT4 Wait 4 Ring Cycles 24 seconds WAIT5 Wait 5...

Page 70: ...et VOLUME HAND Handset RCV Receive Volume Up Down XMT Transmit Volume Up Down HEAD Headset RCV Receive Volume Up Down XMT Transmit Volume Up Down SPKR Speakerphone XMT Transmit Volume Up Down RESET Reset to Default Volume Levels DISPLY Display Contrast Increase Contrast Decrease Contrast PIN Call Log PIN SET Set New PIN CLEAR Remove PIN ...

Page 71: ...oval of equipment and subsequent customer inconvenience Teo Technical Support Department 11609 49 th Place West Mukilteo WA 98275 4255 USA Phone 425 349 1000 800 524 0024 Fax 425 349 1010 E mail tech teotech com Web www teotech com Teo is committed to meeting the product needs of our customers Please write or call us with any suggestions for improvement A A Ap p pp p pe e en n nd d di iix x x B B ...

Page 72: ...ned to Teo Units repaired under warranty will be shipped UPS Ground or equivalent freight prepaid by Teo Products that are older than the warranty period but less than 7 years old or still manufactured by Teo may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a product under this warran...

Page 73: ...ty y 10BaseT and 100BaseT Ethernet P Po ow we er r R Re eq qu ui ir re em me en nt ts s Power over Ethernet 802 3af Class 2 Optional Local Power 12 VDC nominal 1 A max P Ph hy ys si ic ca al l D Di im me en ns si io on ns s 9 6 W x 7 3 D x 3 3 H excluding handset W We ei ig gh ht t 2 2 lbs including stand and handset E En nv vi ir ro on nm me en nt ta al l Operating Temperature 32 to 104 F 0 to 40...

Page 74: ...Teo IP Phone 4104 Installation Instructions Page 74 13 280131 Rev J ...

Page 75: ...nstable cart stand or table The product may fall causing serious damage to the product 11 This product should be operated only from the type of power source indicated on the marking label 12 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 13 Do not overload wall outlets and extension cords as this can result in the r...

Page 76: ...C Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area...

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