29
iii) The probe supplied with the unit has a 28 mm
diameter. An optional 32 mm probe, part no.
X-VPM
,
is available.
No sensation
and no LEADS
alarm showing
Intensity level is not high
enough
and/or
reduced
sensitivity in the area being
treated.
i) Please make sure you are increasing the intensity
high enough. Most people will start to feel the
stimulation in their hand at around 25.0 mA and with
the probe inserted you will need to increase the
intensity higher to around 40.0 mA to 60.0 mA. Max
power is 99.5 mA. Everyone is different so just keep
increasing the intensity until you can feel it. The
intensity increases in very small steps of 0.5 mA.
ii) You may have reduced sensitivity due to previously
damaged or desensitised pudendal nerves (this can
happen in childbirth or some surgical procedures).
Please consult your healthcare professional.
No sensation
on one side of
the probe (or
electrode)
Position is not optimal
–
needs adjusting.
The current flows from one side of the probe to the
other, so it is not possible to have one side “not
working”. However, the strength of the sensation
depends on how close to the nerve the current flows,
and also in which direction it flows relative to the nerve.
You can try slightly adjusting the position on the probe,
or exchanging the connection of the wires in the probe.
Sudden
change in
sensation
If you disconnect and re-
connect a few minutes later,
the signal will feel quite a lot
stronger.
Always return strength to zero after disconnecting the
lead or the probe.
The patient is an intended operator. There are no user-serviceable parts inside the
unit, and no calibration is required.
If the above review has failed to resolve your problem, or to report unexpected
operation or events, call TensCare or your local dealer (address on back cover) for
advice.
Contact TensCare customer service on +44 (0) 1372 723 434. Our staff are trained to
assist you with most issues you may have experienced, without the need to send your
product in for service.
European Medical Device Regulation requires that any serious incident that has
occurred in relation to this device should be reported to the manufacturer and the
competent
authority
in
your
country.
This
can
be
found
at:
https://ec.europa.eu/docsroom/documents/3683/attachments/1/translations/en/renditi
ons/pdf