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78570
Troubleshooting
With proper installation and maintenance, your new gas
fireplace should provide years of trouble-free service. If you do
experience a problem, refer to the trouble shooting guide below.
This guide will assist you or a qualified service person in the
diagnosis of problems and the corrective action to be taken.
Any safety screen or guard removed for servicing an appliance
must be replaced prior to operating the appliance. Use only a
qualified service person when making repairs.
Symptom
Possible Cause
Corrective Action
1. Pilot will not light
Air in gas line
Purge gas lines and repeat ignition operation
Low gas pressure
Check gas pressure
Gas supply turned off
Turn on gas supply
Blockage in gas line
Check gas passage way
ODS pilot orifice is clogged
Call a qualified service person
Control knob not in pilot position
Turn control knob to pilot position
Control knob not pressed in while
Press in control knob while in pilot position
in pilot position
Ignitor did not spark
Ignitor electrode positioned wrong
Correct electrode position
Ignitor electrode broken
Replace assembly
Ignitor cable pinched or broken
Free ignitor cable, if damaged replace it
Ignitor cable not connected to ignitor
Connect cable to ignitor
2. Pilot will not stay lit
Partially clogged ODS pilot orifice
Contact qualified service person or your gas company
Corrosion of thermocouple contact
Clean thermocouple contact
Bad gas valve
Replace gas valve
Control knob not pressed in long
After pilot lights, keep control knob pressed in for
enough
60 seconds
Thermocouple connection loose at
Tighten connection finger tight + 1/4 turn or replace
gas control or damaged
thermocouple or replace ODS pilot assembly
Pilot flame not touching thermocouple
Contact a qualified service person
3. Main burner will not light
Low gas supply pressure
Contact your gas supplier
Burner orifice clogged
Clean burner orifice
Control knob not in ON position
Turn control knob to ON position
4. Heater shuts off on ODS
Not enough fresh air is available
Open window
Low gas pressure
Contact your gas supplier
ODS pilot partially lit
Contact a qualified service person
Servicing
Repair and replacement work should only be done by a
qualified service technician.
Always shut off the gas supply and make sure the appliance is
cool before beginning any service operation.
Always check for gas leaks after servicing.
