Accessing and managing your messages
To retrieve your messages
You will know you have new messages when:
Your message waiting light is on or flashing, if you have a phone equipped with one.
or
You lift your phone handset and hear a series of short tones
1
.
Retrieving your messages from your office phone
Dial
. When prompted, enter your password and follow the instructions.
Retrieving your messages away from your office phone (locally or long distance)
Dial your own phone number.
When you hear your personal greeting , press ,
then enter your password and follow the instructions.
or
Dial
310-9898
or
1-866-755-4256
access number.
Listen to the voice instructions. When prompted, press
, enter your 10 digit mailbox number,
enter your password, and follow the instructions.
TELUS – changing the way business communicates
5
TELUS VMO – Premium Mailbox
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User Guide Version 1.0
Note:
1 You may still place an outgoing call when you hear these short dial tones.
QUICK TIPS:
MESSAGE PLAYBACK CONTROLS
During message playback
Rewind 10 seconds
Rewind to beginning
Pause, press again to restart
Forward 10 seconds
Forward to end of message
Date, time, sender
Forward message
Delete message
Reply to message
N/A
Save message
Help prompts
Cancel/back up
Skip to end of message
After message playback
Replay message
N/A
Previous message
N/A
N/A
Date, time, sender
Forward message
Delete message
Reply to message
Call the sender
Save message
Help prompts
Cancel/back up
Skip to end of message
