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On-Hook (Callback) Queuing
To Queue On-Hook for an Available Outside Line:
1. After you dial for an outside line, hear the
Of f-h ook Q ueu e ton e (thr ee bee ps
followed by a hold tone), or the On-Hook
Queue tone (a repeated sequence of
three tones in a rising scale).
2. Press the C
ALLBACK
button (if set up).
or
Dial the Callback access code (2). Hear
the confirmation tone.
3. Hang up.
4. When you hear the triple-ring callback,
lift the handset and wait for the called
party to answer.
Note:
When there are no available outside lines to
place your call, “On-Hook Queuing” lets you hang up and remain in queue
for one. Once an outside line is available, “On-Hook Queuing”
automatically calls you back with a
triple-ring. After you answer the callback, “On-Hook
Queuing” redials the party’s number for you.
ALL CIRCUITS BUSY
DISCONNECT
OUTSIDE CALLBACK
DDD 00:05
A name, given by your System
Administrator, for the outside lin
handling your call.
