Teltronics BEM24 Manual Download Page 3

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Contents

Summary of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Account Code Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Adjusting Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adjusting Voice and Ring Volume . . . . . . . . . . . . . . . . . . . . . . 15

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Appointment Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Appointment Reminder (Remote) . . . . . . . . . . . . . . . . . . . . . . 18

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call Waiting (Camp-On) Pick-Up . . . . . . . . . . . . . . . . . . . . . . . 21

Call Waiting (Camp-On) Transfer . . . . . . . . . . . . . . . . . . . . . . 22

Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Conference (C

ONF

) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Digit Sequence (DSEQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Summary of Contents for BEM24

Page 1: ...Teltronics Telesets ClearCom12 ClearCom24 also Button Expansion Module BEM24 ...

Page 2: ...nics Inc 2001 Teltronics Inc All rights reserved The material in this document has been carefully reviewed however Teltronics Inc does not guarantee it to be free of all errors or omissions and reserves the right to make corrections changes updates or revisions to the information contained herein Other than those held by Teltronics Inc any other brand and product names referenced in this manual ar...

Page 3: ...Voice and Ring Volume 15 Answering Calls 16 Appointment Reminder 17 Appointment Reminder Remote 18 Callback 19 Call Waiting Camp On 20 Call Waiting Camp On Pick Up 21 Call Waiting Camp On Transfer 22 Cancel 23 Conference CONF 24 Digit Sequence DSEQ 25 Direct Station Select DSS 26 Forward 27 Headset Operation 28 ...

Page 4: ...tercom COM Calling Changing Numbers 33 Intercom COM Calling Storing Numbers 34 Making a Call 35 Messaging No Answer Messages 36 Message Waiting 38 Mute Save 39 Off Hook Queuing 40 On Hook Callback Queuing 41 Paging 42 Park 44 Park Pick Up 45 Pick Up Directed and Group 46 Privacy 47 Privacy Remote 48 Redial 49 ...

Page 5: ... Speakerphone SPEAKER HEADSET 53 Speed Dial 54 Speed Dial Changing Numbers 55 Speed Dial Storing Numbers 57 Transfer 59 View Extension Status Inquiry 60 View Self Status Inquiry 63 View Stored Feature Numbers 64 Voice Mail Forwarding and Canceling Calls 65 Voice Mail Retrieving Calls 66 Appendix 67 Index I 1 ...

Page 6: ...iv Contents ...

Page 7: ...g Pedestal Insert Revision 02 September 2000 Changed logos company names Revision 01 January 2000 Added CAPI DSS DSEQ HAC automatic head set d etectio n an d log ical mode transmission changes Changed telephone to teleset Revised Introduction minor editing changes throughout Revision 00 November 1998 Initial Release ...

Page 8: ...vi ...

Page 9: ...DSET 1 DEF 3 AB C 2 GH I 4 PQRS 7 JKL 5 TUV 8 0 MN O 6 WXYZ 9 CONF HOLD MSG VIEW MENU 12 Jan 00 12 15 Liquid Crystal Display 11 additional buttons fixed features fixed features microphone Figure 1 ClearCom12 Teleset Volume Control Adjustable Pedestal Speaker LINE Button reserved ...

Page 10: ...er LINE button reserved CANCEL REDIAL XFER MUTE SAVE SPEAKER HEADSET 1 DEF 3 AB C 2 GH I 4 PQRS 7 JKL 5 TUV 8 0 MN O 6 WXYZ 9 CONF HOLD MSG VIEW MENU 12 Jan 00 12 15 23 additional buttons fixed features fixed features microphone Figure 2 ClearCom24 Teleset Liquid Crystal Display ...

Page 11: ...Teltronics BEM24 Button Expansion Module Figure 4 lled Figure 3 BEM24 24 Buttons Configurable as Features and or Extensions Page level buttons Adjustable Pedestal not currently used Page 1 is always lit red steady On ...

Page 12: ...served for your own extension The remaining buttons can be set up by your System Administrator as features or additional extensions that can be shared with others Your primary extension number as well as additional extensions you have set up can appear as shared extensions on other users telesets Those users with ClearCom12 or ClearCom24 telesets with or without the BEM24 or with Optic Keysets or ...

Page 13: ...ey can be configured to access any extension or feature up to four digits HAC1 2 ClearCom telesets Revision 02 meet both Hearing Aid Compatibility HAC and Volume Control VC requirements as defined in Part 68 of FCC Rules and Regulations Auto Headset Detection when using the separate headset jack for a headset the system automatically detects the headset so when making a call you do not need to lif...

Page 14: ...irst time using the ClearCom12 24 telesets see the following topics first Making a Call Answering Calls Adjusting Display Contrast Adjusting Voice and Ring Volume Liquid Crystal Display Liquid Crystal Display messages reflect the status of your teleset These are shown in this User s Guide as grey boxes The example below shows how the display looks when your teleset is not in use In this state the ...

Page 15: ...the vertical strip next to the dialing pad CANCEL disconnects your conversation or cancels your last action REDIAL automatically dials the last sequence of numbers you dialed CONF lets you set up or add a caller to a conference XFER TRANSFER lets you transfer a call to another extension MUTE SAVE operates in two ways 1 pressing MUTE SAVE when in conversation mutes your voice but lets you hear the ...

Page 16: ...SPEAKER HEADSET lamps display in different colors and patterns according to the following chart As noted above the calls you place on hold slow flash green on your teleset while if you share the extension and the other teleset puts a call on hold it will slow flash red on your teleset Similarly those who share your extension number see your held calls slow flashing red on their telesets The differ...

Page 17: ...ur System Administrator makes these assignments Ask your System Administrator for the various access codes in your system The features in this User s Guide provide empty boxes where you can note access codes or use the Access Code table in the Appendix or on the Quick Reference Card Confirmation Tones and Error Tones A confirmation tone often followed by a dial tone indicates you have successfully...

Page 18: ...ext illustration 1 Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the teleset upward with your other hand 2 While pivoting the teleset upward with one hand pivot the teleset supporting arms upward with your other hand while feeling for the notches under the teleset Notice there are three sets of notches under the teleset corresponding to the three availa...

Page 19: ... function depend on the class of service assigned to your teleset by the System Administrator Since some features are software related your system may not be equipped with all the features described here To find out which features you have or if the directions for a particular feature seem to work differently on your extension please check with your System Administrator First Notch Second Notch Th...

Page 20: ...12 Introduction ...

Page 21: ...l tone 4 Dial the desired external telephone number including numbers for an outside line and area code Note Use Account Code Calling to bill a call to a specific account Your system s method for entering account or project identification numbers may vary from the operation shown above Check with your System Administrator for more information 2345 2345 A name given by your System Administrator for...

Page 22: ...the teleset is idle 1 Locate the volume increase and de crease buttons at the bottom left of the dialing pad 2 Press the increase button to raise the LCD brightness or the decrease button to lower it increase contrast decrease contrast 12 JAN 00 12 15 LCD CONTRAST 04 ...

Page 23: ...lect a ring type and press the in crease or decrease buttons to adjust the volume 6 Press MUTE SAVE to confirm your selection Note If your phone is configured for headset you must unplug it and then follow steps to adjust the ring sound and volume You can adjust the ring volume whenever your extension rings ClearCom telesets Revision 02 meet both Hearing Aid Compatibility HAC and Volume Control VC...

Page 24: ...lace the handset in its cradle press CANCEL or press LINE to make a new call Note Users who share your extension may be configured to answer your in coming calls Different types of calls can have different ringing patterns such as When you answer a call your LCD shows the caller s name and briefly shows the extension followed by the call duration time With external calls the display shows the trun...

Page 25: ... Reminders On Your Extension Follow steps 1 and 2 above then press 2 Cancel followed by 1 Self Hear the confirmation tone Note Appointment Reminder lets you set up a reminder call that rings your extension at a specified time You can set up to three reminders within 24 hours If you choose the Cancel option in step 3 above you cancel all reminder calls The system can try up to four times the defaul...

Page 26: ... m 1400 To Cancel All Appointment Reminders 1 Press MENU followed by option 4 Reminder 2 Press 2 twice followed by the remote extension number Hear the confirmation tone Note Appointment Reminder Remote lets you set up a reminder call that rings an extension other than your own at a specified time You can set up to three appointment reminders within 24 hours The cancel option cancels all reminders...

Page 27: ... ring If the dialed party is forwarded to a destination Use the COM feature to override the forward see Intercom COM Calling on page 32 To Reactivate Callback if you miss the Call Lift and replace the handset To Cancel Callback 1 Lift the handset 2 Dial the called extension number and hang up immediately Note Callback places an automatic callback on an internal extension When it occurs the callbac...

Page 28: ...wo short beep tones While camped on you receive a hold tone and a STAND BY message on your display For Call Waiting Camp On Pick Up see page 21 If you hang up before your call is picked up your Call Waiting Camp On is cancelled If the called party hangs up without taking your call they will immediately receive a ring from your extension If you hear a triple beep tone after you dial 8 it means that...

Page 29: ...on temporary hold 2 Dial the Call Waiting Camp On Pick Up access code to answer 3 Press LINE to return to the held conversation and disconnect the call waiting party Note Call Waiting Pick Up lets you retrieve a camped on call by pressing a feature button or dialing an access code Your display shows a CALL WAIT message with the name of the camped on caller If you choose not to pick up the call wai...

Page 30: ...one The party is now camped on to the transfer to extension Note Call Waiting Transfer also known as Camp On Transfer lets both internal and external callers wait in queue for a dialed extension that is busy The transfer to party hears short beep tones indicating a call waiting one beep for an internal call two beeps for an external call External callers hear Music On Hold if enabled while they wa...

Page 31: ... Administrator for headset cancels the last operation hangs up a call and gives you dial tone configured by System Administrator for headset causes a disconnect and teleset becomes idle Headset mode causes a disconnect and teleset becomes idle Note If you are in conversation and have a held party pressing CANCEL will cause a Call Transfer by hang up if enabled by the System Administrator ...

Page 32: ...ce press CONF Hear the stutter dial tone 2 Dial the new party and wait for an answer 3 Press CONF and continue the conference To Exit a Conference Hang up or press CANCEL Note If you hear a busy tone ring no answer or receive a Voice Mail message when attempting to add a caller to a conference press LINE to return to the conference While taking part in a conference you can place the conference on ...

Page 33: ... designated DSEQ button The sequence of stored numbers is dialed Note The DSEQ feature can be used for easy one touch dialing of any extension up to 4 digits or to access a feature Check with your System Administrator about setting up DSEQ buttons for these functions ...

Page 34: ...e 20 Call Waiting Camp On Transfer see page 22 Conference see page 24 Intercom COM Calling see page 32 Making a Call see page 35 Park see page 44 Pick Up Directed and Group see page 46 Transfer see page 59 View Extension Status Inquiry see page 60 Note Check with your System Administrator about getting the DSS feature set up The lamp display on a DSS button indicates the status of the shared exten...

Page 35: ...n hang up Note To see Forward status press View then press 4 Call Forward does not affect outgoing calls If you have the External Call Forwarding feature you can forward your calls to an external number 1st Digit optional 2nd Digit 1 2 Internal Only External only If no 1st digit is entered both internal and external calls will be forwarded 4 5 6 7 Forward without checking When BUSY only When NO AN...

Page 36: ...R HEADSET To go to handset mode when using a headset lift the handset To go to headset mode when using a handset replace the handset Note The SPEAKER HEADSET LED will be an amber color looks almost red when you are in headset mode See your System Administrator for changes needed for headset use e g Extension Config Headset Y This operation is possible when a headset is plugged in on the bottom of ...

Page 37: ...aking with on hold and automatically redials the last number called Pressing CONF or XFER also places the party on hold Press LINE to return to the held conversation Others in your group who share your extension may be configured to pick up your held calls To avoid mistakes their own held calls slow flash green on their telesets while your held calls slow flash red on their telesets For an overvie...

Page 38: ...o the Caller If you want to answer lift the handset or press MUTE SAVE to activate two way conversation If set up for Speaker auto answers in Speakerphone mode Talk into the Speaker Note Intercom Auto Answerback automatically engages your teleset s speakerphone mode if you select either option 2 Mute or option 3 Speaker If you do not press any feature button your extension disconnects when the cal...

Page 39: ...et up press VIEW MENU 3 See Self Status Inquiry on page 63 OPTION DESCRIPTION 1 RING RING is the default option It disables Intercom Auto Answerback 2 MUTE The MUTE option answers Intercom Calls after a single ring and mutes your extension s micro phone To use the microphone press MUTE SAVE or lift the handset 3 SPEAKER The SPEAKER option automatically answers Intercom Calls after a single ring en...

Page 40: ... the called extension with a distinctive tone COM calls to shared secondary extensions can be answered by anyone in the group COM calls to shared primary extension of teleset will only ring at the primary telesets the red lamp will be steady Red on shared telesets To Place Callback or Call Waiting on a Forwarded Extension using COM Calling 1 Hang up after reaching the forwarded to destination 2 Pr...

Page 41: ...sion number or Press a DSS button for th e n ew extension number if available 4 Press MUTE SAVE To Erase an Intercom COM Calling Number 1 Follow steps 1 and 2 above 2 Press MUTE SAVE Note You cannot store or change stored COM numbers unless you have a COM button set up To view the current COM button entry press VIEW followed by the COM button if set up Also see View Self Status Inquiry on page 63 ...

Page 42: ... 3 Dial the desired extension or press the DSS button for the desired extension number if available 4 Press MUTE SAVE Note You cannot store COM numbers unless you have a COM button set up To change or erase an existing Intercom COM Calling number see page 33 To view the current COM button entry press VIEW followed by the COM button if set up SELECT SAVE FUNCTION OR PRESS MENU KEY NUM NUM 6837 ...

Page 43: ...atures have been configured Note You can also dial without lifting the handset On Hook Dialing the speakerphone automatically turns on for speakerphone operation see page 53 Internal calls are to extensions within your telephone system External calls are to locations outside of your telephone system and may require an access code 6102 G BARON G BARON 00 01 EXTENSION NUMBER OF CALLED PARTY CALLED D...

Page 44: ...e confirmation tone To Cancel a No Answer Message 1 Follow steps 1 and 2 above 2 Press option 1 Erase Note Only those internal callers with an LCD display including Attendant Workstations can see the No Answer message when they dial your extension See the next page for examples of No Answer messages you can leave for callers Examples of No Answer Messages that can be displayed See Messaging No Ans...

Page 45: ...an alternate number to call up to 13 digits 3 MTG MEETING UNTIL 11 00 For a meeting time or date 4 LUNCH OUT TO LUNCH 12 30 For lunch 5 ABST ABSENT MODE On ClearCom telesets this option is reserved for future use 6 OUT OUT RTN 6 15 01or 12 30 Use to indicate your return time or date ...

Page 46: ... Waiting If you observe the MSG button flashing red and see MSG flashing on your LED Lift the handset and dial your designated location to retrieve the message Note To retrieve a Voice Mail message see page 66 12 JAN 00 12 15 MSG MSG FLASHES ...

Page 47: ...Speak with the Party Again Press MUTE SAVE Note Mute temporarily prevents the calling party from hearing you but you can still hear them The MUTE SAVE button flashes red while you are in the muted state SAVE is used in programming teleset features such as saving individual speed dial numbers and selecting the teleset ring tone VOICE MUTED FLASHES VOICE MUTED 00 21 F WEBER 00 20 ...

Page 48: ...automatically completes the call for you If you hang up you lose your place in the queue and have to try your call again later Other alternatives If you hear then do this a fast busy tone hang up and try your call later a repeated sequence of three tones in a rising scale use On Hook Callback Queuing instead see the next page for details 1 Dial the Callback access code 2 Hear the confirmation tone...

Page 49: ...one 3 Hang up 4 When you hear the triple ring callback lift the handset and wait for the called party to answer Note When there are no available outside lines to place your call On Hook Queuing lets you hang up and remain in queue for one Once an outside line is available On Hook Queuing automatically calls you back with a triple ring After you answer the callback On Hook Queuing redials the party...

Page 50: ... and dial the Paging code 2 Wait for the page beep tone 3 In the silence that follows make the announcement 4 Hang up Note DSEQ buttons may be configured for 1 step access to any paging zones PAGING CODES ZONE CODE LOCATION 1 All Zone System Page 2 3 4 5 6 7 8 PAGE PAGE 00 10 ...

Page 51: ...aging code a tone indicates the paging system is available If the paging system is in use when you initiate the page you hear a ringback tone Wait off hook until you hear the paging tone Then follow steps 4 5 above Up to eight paging zones with one reserved for All Zone Paging are allowed for paging depending on your telephone system Check with your System Administrator for more information Record...

Page 52: ...one 4 Hang up Note Park lets you specify an extension number on which to park a call The parked on destination will not ring To pick up a parked call see page 45 An extension may have one call parked on it at a time A busy tone indicates the call park attempt is unsuccessful When you attempt to park a call the caller is placed on hold To return to the waiting party after an unsuccessful attempt pr...

Page 53: ... the handset and dial the Park Pick Up access code Note Park Pick Up lets you pick up a call that is parked on your own extension It is also possible to pick up a call from an extension other than where the call is parked See Directed Call Pick Up on page 46 For the Park Pick Up feature to work using buttons Method 1 above you must set up both PARK and PICK UP buttons on your extension Ask your Sy...

Page 54: ... the ringing parked or camped on extension number or Press the DSS button for that extension number if available Group Call Pick Up To Pick Up a Ringing Call Within your Pick Up Group Method 1 Using the Pick Up button Lift the handset and press the PICK UP button twice Method 2 Using the Group Pick Up access code Lift the handset and dial the Group Pick Up access code Note When the ringing call is...

Page 55: ...cel Privacy continuing after step 2 3 Press 2 Hear the confirmation tone followed by a dial tone 4 Hang up Note Privacy prevents incoming calls from ringing at your extension Outgoing calls are unaffected but incoming callers hear a busy signal or are transferred to Voice Mail Privacy cancels Call Waiting see page 20 To set Privacy at another extension Privacy Remote see page 48 12 JAN 00 12 15 12...

Page 56: ... confirmation tone followed by a dial tone 5 Hang up To cancel Remote Privacy continuing after step 2 3 Press 2 Hear the confirmation tone followed by a dial tone 4 Dial the extension number Hear the confirmation tone followed by a dial tone 5 Hang up Note If you can use both Privacy and Remote Privacy on your teleset enter your own extension number in step 4 above to set up or cancel Privacy for ...

Page 57: ...tion places the party you are speaking with on hold and automatically redials the last number called Press LINE to return to the held conversation To display the current redial number press VIEW followed by REDIAL To redisplay the date and time press CANCEL or wait 20 30 seconds for the date and time to reappear automatically H LAREDO ...

Page 58: ...e repertory dialing button set up on your teleset by your System Administrator Record your numbers here or in the blank table in the Appendix For instructions on storing repertory dialing numbers see page 52 REPERTORY DIALING NUMBERS BUTTON NAME REP1 REP2 REP3 REP4 REP5 REP6 REP7 REP8 917075551212 DDD DDD 00 05 A name given by your System Administrator for the outside line handling your call ...

Page 59: ...r mation tone followed by a dial tone To erase the current number at that location continuing after step 2 3 Press MUTE SAVE without dialing any numbers Hear the confirmation tone followed by a dial tone Note If you hear a short busy tone after dialing a repertory dialing button there is already a number stored at that location You can enter a new number erase the current number as shown above or ...

Page 60: ... store repertory dialing numbers you must have at least one you can have as many as 8 repertory dialing button set up by your System Administrator When storing a repertory dialing number if you hear a short busy tone after pressing a repertory dialing button it means there is already a number stored at that address Enter a new number or hang up to keep the current number To display repertory diali...

Page 61: ...es steady green To make calls Dial the desired internal or external number Include numbers for an outside line and area code To disconnect calls Press CANCEL To Switch from Speakerphone to Handset While in conversation lift the handset You can now toggle back and forth using the SPEAKER HEADSET button To Switch from Handset to Speakerphone While in conversation press SPEAKER HEADSET J REINOSA S 01...

Page 62: ...Administrator Note To change a speed dial number see page 55 or to store a speed dial number see page 57 To display the current entry for a particular speed dial address press VIEW followed by the SPEED DIAL button then enter the speed dial address Field offices etc are assigned System Speed Dial access codes When you dial the access code the system automatically completes the call for you Ask you...

Page 63: ...E Hear the confirmation tone followed by a dial tone To erase the current number continuing after step 2 3 Press MUTE SAVE without dialing any numbers Hear the confirmation tone followed by a dial tone Note A short busy tone after dialing a Speed Dial address means there is already a speed dial number stored at that location You can replace or erase this number as shown above or hang up to save it...

Page 64: ... number 4 Press without dialing any numbers Hear the confirmation tone followed by a dial tone To erase the current number continuing after step 2 3 Press without dialing any numbers Hear the confirmation tone followed by a dial tone Note A short busy tone after dialing a Speed Dial address means there is already a speed dial number stored at that location You can replace or erase this number as s...

Page 65: ...E SAVE Hear the confirmation tone followed by a dial tone Note You can store up to 40 individual speed dial numbers at speed dial addresses also known as indexes 00 39 System speed dial numbers are pre defined Use the blank table in the Appendix and or the Quick Reference Card to record speed dial numbers After dialing a speed dial address a short busy tone means there is already a speed dial numb...

Page 66: ...o save this individual speed dial number Hear the confirmation tone followed by a dial tone Note You can store up to 40 individual speed dial numbers at speed dial addresses also known as indexes 00 39 System numbers are pre defined Use the blank table in the Appendix and or the Quick Reference Card to record speed dial numbers After dialing a speed dial address a short busy tone means there is al...

Page 67: ...transfer 5 Press XFER and hang up Note When you make an unsupervised transfer you do not speak with the transfer to party When you make a supervised transfer you let the transfer to party know who is being transferred In either case if for any reason you cannot complete the transfer press LINE to return to the waiting party or place a Call Waiting Camp On see page 20 In some systems it is unnecess...

Page 68: ...tone or ring no answer press VIEW 1 to view the status of that extension See the next page for an explanation of status messages Use the 2 EXTN option followed by an extension number or press the designated DSS button to view the status of another extension If you are in conversation at the time your call is automatically placed on hold when you press VIEW Press LINE to return to the held conversa...

Page 69: ...n a conversation CONV The dialed party is in a conversation CONF The dialed party is in conference conversation HELD The dialed party is on hold IDLE The dialed party s phone is not in use L O The dialed party s phone is in lockout off hook for a longtime LOCK The dialed party s phone is locked by the Extension Security feature MBSY The dialed party s phone is maintenance busy RING The dialed part...

Page 70: ...or all three extension attributes may be displayed depending on the status of the dialed extension Indicates M2 2 M refers to a No Answer message see page 36 the extension has a message waiting P the extension is in privacy mode F the extension has call forward set up E FOLLETT CONV M Dialed Party s Extension Attribute E FOLLETT CONV M Dialed Party s Name Dialed Party s Extension Status ...

Page 71: ...xtension at any time If you are in conversation your call is automatically placed on hold when you press VIEW Press LINE to return to the held conversation Use the 4 VIEW option to see your own Forward status For uses of VIEW related to other features see page 64 If you do not have this feature see your System Administrator E FOLLETT 3422 RING 3 COM MUTE CS34 1 LAST 2 EXTN 3 SELF 4 FWRD SELECT VIE...

Page 72: ...mbers which you have set up for the following features Redial see page 49 Speed Dial see page 54 Repertory Dialing see page 50 Intercom COM Calling see page 32 If you try to view a feature except REDIAL that has not been set up NO NUMBER IS STORED appears on your display VIEW is also used for status inquiries see page 61 through page 63 SELECT VIEW FUNCTION OR PRESS MENU KEY LATEST STORED NUMBER 9...

Page 73: ...l Follow step 1 above and hang up Note Your System Administrator can set up a Call Redirection Group to forward all extension users to Voice Mail when an extension is busy or does not answer or if the extension is in privacy 1st Digit optional 1 Internal only 2 External only If no 1st digit is entered both internal and external calls will be forwarded 2nd Digit 4 Forward without checking 5 When BU...

Page 74: ...ail When Away from your Desk Check with your System Administrator for details about this feature Note How you retrieve Voice Mail from another extension may vary depending on your Voice Mail system In some systems if you have a Voice Mail message you hear a sequence of repeated tones see repeating tones in the Audible Tones table in the Appendix Check with your System Administrator for more inform...

Page 75: ...Tones table describes the audible tones that indicate call status successful completion of steps such as storing Speed Dial numbers and dialing errors Tables listed in this appendix are as follows Access Code Table DSEQ Table DSS Table Paging Code Table Repertory Dialing Table Speed Dialing Table Audible Tones1 Table 1 Since Teltronics selects the tone set for your country the tones in the Audible...

Page 76: ...68 Appendix Access Code Table Table A 1 Access Code Table ACCESS CODE PURPOSE ACCESS CODE NUMBER ...

Page 77: ...Appendix 69 Digit Sequence DSEQ Table Table A 2 DSEQ Table DSEQ BUTTON NUMBER DESTINATION ...

Page 78: ...70 Appendix Direct Station Select DSS Table Table A 3 DSS Table DSS LINE BUTTON NUMBER DESTINATION ...

Page 79: ...71 Paging Code Table Note Check with your System Administrator for the number of paging zones up to eight in your system Table A 4 Paging Code Table ZONE PAGING CODE LOCATION 1 All Zone System Page 2 3 4 5 6 7 8 ...

Page 80: ...72 Appendix Repertory Dialing Table Table A 5 Repertory Dialing Table BUTTON NAME REP1 REP2 REP3 REP4 REP5 REP6 REP7 REP8 ...

Page 81: ...Appendix 73 Speed Dialing Table Access Code Table A 6 Speed Dialing Table Speed Dial Address Telephone Number Destination 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 ...

Page 82: ...74 Appendix 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 Table A 6 Speed Dialing Table continued Speed Dial Address Telephone Number Destination ...

Page 83: ...tting a party on hold Also indicates ready for further dialing Error Tone arrr ee arr ee Heard when a time out occurs or when you dial a non existing extension or access code for an unavailable feature Hold Tone tick tick tick Heard when your extension is on hold In some systems you hear music instead On Hook Queue Tone rising scale Heard when you reach an all trunks busy condition and you are all...

Page 84: ...u are camped on but the called party does not know it because 1 you are in queue 2 the called party is dialing or 3 the called party s extension is not set up to receive notification Paging Beep extended beep Heard just before the system allows your page announcement After the beep there is silence so you can announce the page Voice Mail Tone Prompt repeating tones Heard in some systems to indicat...

Page 85: ...ncel see Disconnecting a Call 16 COM Intercom Calling 32 Conference 24 Confirmation Tones Overview 9 D Dialing Frequently Called Numbers 50 Direct Station Select DSS lamp display 8 Overview 5 with Call Waiting Camp On 20 with Callback 19 with Conference 24 with Forward 27 with Park 44 with Transfer 59 with View 60 Directed Pick Up 46 Disconnecting a Call in Handset Mode 16 Displaying No Answer Mes...

Page 86: ... 36 Mute 39 N No Answer Messages Examples 36 O On Hook Callback Queueing 41 On Hook Dialing 35 Overriding Call Forward 32 P Paging 43 Paging Code Directory see Appendix 71 Park 44 Park Pick Up 45 Pedestal the 9 Pick Up Directed and Group 46 Placing Callback or Call Waiting on a Forwarded Extension 32 Privacy 47 Privacy Remote 48 Q Queueing Off Hook 40 R Redial 49 Reminder 17 Reminder Remote 18 Rep...

Page 87: ... Handset to Speakerphone 53 Switching from Speakerphone to Handset 53 System Access Codes Call Waiting Camp On 20 Callback 19 41 T Transfer 59 U Unsupervised Transfer 59 Using Access Codes 9 V View Currently Stored Feature Numbers 64 Extension Status Inquiry 60 Extension Status Messages 61 Self Status Inquiry 63 Voice Mail Forwarding Calls to 65 Retrieving Messages From 66 ...

Page 88: ......

Page 89: ...ClearCom Telesets ClearCom12 ClearCom24 and BEM24 2001 Teltronics Inc Teltronics Inc 2150 Whitfield Industrial Way Sarasota FL 34243 941 753 5000 www teltronics com Part Number 955256 02 Rev C ...

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