WARRANTY |
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Telos Alliance Limited Warranty
This Warranty covers “the Products,” which are defined as the various audio equipment, parts, software and accessories
manufactured, sold and/or distributed by or on behalf of TLS Corp. and its affiliated companies, collectively doing
business as The Telos Alliance (hereinafter “
Telos
”).
With the exception of software-only items, the Products are warranted to be free from defects in material and work-
manship for a period of five (5) years from the date of receipt of such Product by the end-user (such date of receipt the
“
Receipt Date
”). Software-only items are warranted to be free from defects in material and workmanship for a period of
90 days from the Receipt Date. Telos will repair or replace (in its discretion) defective Products returned to Telos within
the warranty period, subject to the provisions and limitations set forth herein.
This warranty will be void if the Product: (i) has been subjected, directly or indirectly, to Acts of God, including (without
limitation) lightning strikes or resultant power surges; (ii) has been improperly installed or misused, including (without
limitation) the failure to use telephone and power line surge protection devices; (iii) has been damaged by accident or
neglect. As with all sensitive electronic equipment, to help prevent damage and or loss of data, we strongly recommend
the use of an uninterruptible power supply (UPS) with all of our Products. Telos products are to be used with registered
protective interface devices which satisfy regulatory requirements in their country of use.
This Warranty is void if the associated equipment was purchased or otherwise obtained through sales channels not
authorized by Telos.
EXCEPT FOR THE ABOVE-STATED EXPRESS WARRANTY, TELOS MAKES NO WARRANTIES, EXPRESS OR
IMPLIED (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE).
In no event will Telos, its directors, officers, employees, agents, owners, consultants or advisors (its “
Affiliates
”), or
authorized dealers or their respective Affiliates, be liable for incidental or consequential damages, or for loss, damage, or
expense directly or indirectly arising from the use of any Product or the inability to use any Product either separately or in
combination with other equipment or materials, or from any other cause.
In order to invoke this Warranty, the Product must be registered via Telos’ website (found at: http://telosalliance.com/
legal/warranty) at time of receipt by end-user and notice of a warranty claim must be received by Telos within the above
stated warranty period and warranty coverage must be authorized by Telos. Contact may be made via email: support@
telosalliance.com or via telephone: (+1) 216-241-7225. If Telos authorizes the performance of warranty service, the
defective Product must be delivered to: Telos, 1241 Superior Avenue, Cleveland, Ohio 44114 or other company repair
center as may be specified by Telos at the time of claim.
