SECTION 4 |
8
USER OPERATION
Fader Select (not depicted)
When a line is selected for Air, Hybrid 1 is automatically selected and you will see options appear next to the soft
keys. There will be one per hybrid. Pressing the soft keys next to these options will choose which hybrid handles
the call and on which console fader the call appears. You will see the Fader Number change depending on which
selection you make. When used with the VX Engine, backspace may be an option for ENBLOC dialing (more on
that later).
Line Name
This is the first line of text in the line row. This is defined using the VX Engine’s web GUI and is automatically
configured for POTS lines by the Hx6 or iQ6.
Caller ID
Caller ID will be displayed on incoming calls if it is available. Outgoing calls will show the number dialed. The
green arrow pointing to the right indicates an outgoing call while a blue arrow pointing to the left indicates an
incoming call. Calls that are blocked or that come in from lines without caller ID may display ‘anonymous’.
Time
The length of time the call has been active, ringing in or on Hold.
Action Prompt (not depicted)
When PROMPTED HOLD/DROP mode is enabled, this icon shows what line will be affected by drop and hold.
Choose the line you want to drop or hold after pressing either of those two buttons. This is shown only when more
than one is possible; this step is not needed when only one line is possible, when the line would be dropped or held
immediately.
Line Button Columns
Each line has 2 associated buttons to the left of the LCD. Pressing a left column line button puts a held or ringing
caller on the handset. Press the right column button to put a line on air, dropping any other unlocked calls. If a
call is already on the air, pressing the right button locks the line, or if already locked, unlocks it. That is, it toggles
between the two states. Not to worry, we’ve made it difficult to accidentally drop a call. Call screeners or producers
should use the Ready Hold button (the one with the checkmark) to put lines in ready hold mode and assign
priority for the Next function. See “Next” Button and function.
Ready hold works like normal hold, except the line status icon has the checkmark to indicate to operators that a call
has been determined to be ready for air, normally by a producer/screener. The Vset must be in Producer mode in
order to use this key.
PRO TIP:
You can re-order the next priority queue at any time. Put lines in Ready Hold - even those already
on Ready Hold - in reverse order from the order you wish to air them. First, Screen hold the call to
be aired last, then the call to be aired second to last and so on. You would screen hold the call that
you want to be aired next, last. At first blush, this may seem confusing, but it makes sense when you
remember that the call held the longest goes first to air.
