TELink
1200
11
Rev.
4/25/01
4. Troubleshooting
Problem / Symptom
Possible Solution(s)
Message and/or BGM volume is
too low or too high.
•
Adjust the volume on the TELink, the BGM
source, and/or the sound system as required.
Note
: The TELink’s volume buttons adjust the
message volume only. The BGM volume can only
be adjusted on the BGM source itself.
•
Possible impedance mismatch between the
sound system and the TELink. Try switching the
HI/LO switch on the back of the TELink.
•
BGM source will not pass through to the sound
system unless the TELink has power and is turned
ON.
TELink does not answer when
called by the PC Controller.
•
Make sure the TELink is connected directly to
the telephone company input. The TELink must be
the first device connected to where the telephone
line enters the building.
•
In a fax line installation, the fax machine must
be set to answer on at least two rings, and the
TELink set to answer two rings
AFTER
the fax
machine.
Can’t get a dial tone on the
TELink’s phone line.
•
The TELink may be communicating with the PC
Controller. The unit automatically locks it phone
line during communications to protect data integrity.
Check the STATUS led. If it is flashing fast, the
unit is in a data session.
STATUS light alternates between 1
second fast flash and 1 second no
flash
•
First attempt to call the callback phone number
ahs failed.
•
If the initial callback validation fails, contact your
messaging provider for further instruction.
If you require further assistance, contact your messaging provider.
