Telguard TG-4 Installation And Operation Instructions Manual Download Page 29

Page: 29 / 31

56050301 – Rev B

ROUBLESHOOTING

UICK

EFERENCE

ABLE

Telguard Event

LED Indication

Relay Output

Radio Message

Internal Action

STC

Telguard System
Trouble
Conditions

ACFC

PWR LED off. STC

LED 2

flashes continuously 1 time.

Optional

None

Switch to standby
battery if present,
monitor battery, monitor
AC for restoral.

LBC

STC

LED 2

flashes

continuously

2 times

Optional

None

Wait for LBC restoral,
charge battery.

LFC

STC

LED 2

flashes

continuously 3 times.

Optional

None

Transmit alarm via radio
if necessary. When
Telco is restored,
remove LFC condition.

NSC

STC

LED 2

flashes

continuously

4 times.

Optional

None

Continue to validate
signal strength, NSC will
restore when signal
returns

RFC

STC

LED 2

flashes

continuously

5 times

Optional

None

Wait for RFC restoral.

DTF

STC

LED 2

flashes

continuously

6 times

Yes

Internal supply circuit
failure.

PPF

STC

LED 2

flashes cont.

times

Yes

Wait for PPF restoral.

Not Activated

Activation

LED 1 off

Yes

None

Telguard will not
function until the first
signal is sent through
the Telguard to activate
the unit

Automatic Self-Test

Radio

LED 5 flashes

during

transmit

None

Yes

(Self-test))

Send Self-test
information to central
station via TCC, return
to ready state

Telguard Remote Query –
Communication Center
Activated by Customer
Service.

Radio

LED 5 flashes

during

transmit

None

Yes

(Status data)

Send Status data to
TCC for review
customer service

Telguard Enable and
Configuration Upload –

Radio

LED 5 flashes

during

transmit

None

Configuration
Data

(Setup data)

Telguard sends setup
configuration to the TCC
and switches to READY
state to begin operation.

Disable TX – Communication
Center initiated.

Radio

LED 5 flashes

when

transmitting

Yes

(Status data)

TX capability is disabled
until further notice.
Telguard can still
receive radio signals
from TCC.

Note: If several trouble conditions are present, the STC LED will flash all of the indications in sequence.

PPENDIX

3 – D

ETAILED

PECIFICATIONS

IALER TO

NTERFACE

LECTRONICS

The patented integrated interface by Telguard, allows digital dialers to dial into the cellular radio
network.

Summary of Contents for TG-4

Page 1: ...ibited Note The registration form must be completed before leaving for the installation site The registration form may be completed online through our 24 7 dealer portal www telguard com FOREWORD Dealers purchase Telguard cellular communicators for the quality features and total value they represent The Telguard model TG 4 p n TG4LA002 is UL Listed for Household Fire systems Household Burglary sys...

Page 2: ...allation and programming tasks related to various alarm panels The material and instructions covered in this manual have been carefully checked for accuracy and are presumed to be reliable However Telguard assumes no responsibility for inaccuracies and reserves the right to modify and revise this manual without notice It is our goal at Telguard to always supply accurate and reliable documentation ...

Page 3: ... device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation NOTICE Changes or modifications made to this equipment not expressly approved by Telguard Corporation may void the FCC authorization to operate this equipment EFFICIENT OPERATION Do not operate your Telguard product when holding the antenna Be sure ...

Page 4: ... OFF your unit when in a blasting area or in areas posted Turn off two way radio Construction crews often use remote control RF devices to set off explosives POTENTIALLY EXPLOSIVE ATMOSPHERES Turn OFF your unit when in any area with a potentially explosive atmosphere It is rare but your Telguard Digital or its accessories could generate sparks Sparks in such areas could cause an explosion or fire ...

Page 5: ... protection against burglary and fire Any alarm communication system is subject to compromise or failure The Telguard will not work without power Electrically powered devices will not work if the power supply AC or DC is off for any reason however briefly The cellular radio network needed to transmit alarm signals from protected premises to a central monitoring station could become inoperable or t...

Page 6: ...D OR INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL ii IN AN ILLEGAL MANNER OR AGAINST PUBLIC POLICY iii IN A MANNER SPECIFICALLY UNAUTHORIZED IN THIS MANUAL iv IN A MANNER HARMFUL OR DANGEROUS TO THIRD PARTIES v FROM CLAIMS BY ANYONE RESPECTING PROBLEMS ERRORS OR MISTAKES OF THE PRODUCT OR vi COMBINATION OF THE PRODUCT WITH MATERIAL MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN ENVIRON...

Page 7: ...atures 1 Operating Mode 1 Multiple Alarm Format Support 1 Complete Supervision of Communication Path 2 Complete Power Supervision 3 Telguard Automatic Self test Report 4 Telguard Remote Query Capability 4 Programmable Supervisory Trip Output STC Relays 5 Diagnostic and Status LEDs 5 DC Operation Panel Power 5 COMPLETE FACTORY RESET OPTION 6 UL Listings 6 Getting Ready 7 Dealer Account Establishmen...

Page 8: ...4 Step 6 Connect and Test the Trip Input optional 15 Step 7 Complete the Telguard Installation 15 Appendix 1 Connection Guide 16 Wiring Diagram 16 Jack Assignments 17 Main Terminal Strip Pin Assignments 17 AC Terminal Strip Pin Assignments 18 Compatible Alarm Panels 18 Appendix 2 Troubleshooting Guide 18 Troubleshooting Quick Reference Table 21 Appendix 3 Detailed Specifications 21 Dialer to Inter...

Page 9: ... panel s trip zone input terminals in order to provide a Telguard trouble signal to the alarm panel Additionally automatic self test and remote query signals are transmitted exclusively over the cellular network with all Telco line and cellular monitoring switching and supervisory functions built in No extra modules are required The Telguard TG 4 has its own power supply which keeps the Telguard b...

Page 10: ...ments for Standard Line Security equivalent to previously known AA Grade security when used with a UL Listed compatible alarm panel and when monitored using the 200 second Supervision cellular service plan The 200 second supervision is required to meet Standard Line Security Once the TG 4 model is provisioned with the 200 second supervision the TCC constantly monitors the cellular path and sends a...

Page 11: ...ttempts the alarm panel makes over Telco before the Telguard becomes the main path of communication This feature works by monitoring the alarm panel from the time it goes off hook and attempts to communicate to on hook status and comes off hook again Each change in state by the alarm panel from off hook to on hook to off hook again is considered an attempt If this continually happens for a specifi...

Page 12: ... If power is connected properly to the unit when a CF occurs please contact Telguard Technical Support for resolution TELGUARD AUTOMATIC SELF TEST REPORT The automatic self test signal is programmed to a daily weekly or monthly schedule as prescribed when the Telguard is registered The central station receives the automatic self test report in the same format that the alarm panel normally uses for...

Page 13: ... on dial tone failure DTF The following system trouble features are embedded in the Telguard for tripping the STC relay and cannot be changed Tripped when unit is not activated at the TCC Trips on catastrophic failure CF if all power is lost Trips on transmit disable command from the TCC This radio command disables only the Telguard transmitter and would be used for example to shut down the Telgua...

Page 14: ...cading pattern This is your indication that the factory reset is taking place After the reset has concluded the LEDs will go back to normal status deactivated factory default configuration UL LISTINGS Model TG 4 meets the requirements for all Household Burglary Household Fire and Combined Household Burglary Fire installations It has a plastic enclosure and dipole antenna TG 4 is UL Listed for the ...

Page 15: ...has been established PRE INSTALLATION CHECKLIST Before attempting to connect Telguard to the host alarm panel please note the following Be sure you have all the proper parts before you go to the job site The following items are shipped with each Telguard Telguard Cellular Communicator UL Listed plug in transformer Cellular Antenna 7 foot RJ45 plug to plug cord Pluggable screw terminal blocks 2 3 6...

Page 16: ...ip The registration form may be completed online through our 24 7 dealer portal www telguard com The desired features and programmable options for any installation are selected during the registration process This includes STC strategy Trip Input enabling and added value services like HomeControl Flex and Standard Line Security DECIDE ON A STC TRIP OUTPUT STRATEGY The Telguard provides the host al...

Page 17: ...enabled the swinger function will discontinue sending trip input messages to the TCC once 10 trip events are detected within a 10 minute period The Telguard device will resume sending trip input messages to the TCC after a 10 minute period without trip events STEP 2 LOCATE UNIT AND MEASURE SIGNAL STRENGTH RSSI LOCATE UNIT Temporarily place the Telguard unit near the alarm panel Permanent mounting ...

Page 18: ...cation obtainable Care should be taken to ensure that a large metal object such as a refrigerator or a metal cabinet is not located on the opposite side of the wall If moving the TG 4 to a different location is not practical then you may need a cable and remote the antenna in order to receive adequate radio signal strength Pick a high visually secure spot using the guidelines below Tips for Improv...

Page 19: ...on the alarm panel and transmit over the Telco line This step is important to verify the panel is programmed with valid account code and central station information before transmitting signals through the cellular network STEP 4 ACTIVATE TRANSMIT ALARMS OVER CELLULAR NETWORK Confirm that the Telguard enables the alarm panel to transmit alarm events over the cellular radio network The Telguard will...

Page 20: ... is an activation error The activation message was NOT received at the TCC Clear the fault see note below and retry transmitting an alarm signal If Telguard fails a second time to activate check signal strength If signal strength is OK then call Telguard Technical Support for further assistance NOTE In order to clear the faults listed above the RSSI button must be pressed twice After the issue has...

Page 21: ...ack on the Telguard VERIFY ALARM SIGNAL TRANSMISSIONS OVER CELLULAR Before beginning this step disconnect the Telco line from the TG 4 s gray jack that goes to the incoming Telco connection at the premise Trip several alarms on the alarm panel and verify that the central station received them by calling the central station operator Use a lineman s butt set in MONITOR MODE connected to Telguard s T...

Page 22: ...ignal over cellular Low Battery Condition LBC Disconnect the battery and during the next 60 seconds check to see that the STC LED 2 flashes 2 times indicating that the battery is missing Check to see that the alarm panel indicates the STC trouble code on the STC LED Reconnect the battery and check during the next 60 seconds to see that the STC LED 2 goes off indicating the missing battery conditio...

Page 23: ...ng the trip contact will cause the Telguard TG 4 to send a message to the TCC which in turn will cause the TCC to send a message to the central station If the Telguard is configured to report restorals the contact closure will also be reported For UL installations burglary zones shall not be connected to the Trip Input STEP 7 COMPLETE THE TELGUARD INSTALLATION The last step is to permanently mount...

Page 24: ...IO FAILURE 6 FLASH DTF DIAL TONE FAIL 7 FLASH PPF PNL PRES FAIL LED 1 OFF NO T ACT IVATED ACTIVATED ON System Status LEDs Normal Mode ACTIVATION DENIED DISABLED FLASHIN G ACTIVATION LED 2 OFF FLASHIN G SYSTEMTROUBLE NO TROUBLE TROUBLE LED 3 OFF ON PANEL COMM PANE L ON HOO K PRIMARY PANE L ON HOO K BACKU P LED 4 OFF IDLE WAIT ING FOR RESPO NSE FROM TCC ON ACTIVATION DENIED FLASHIN G TMC COMM LED 5 ...

Page 25: ...N TERMINAL STRIP PIN ASSIGNMENTS Terminal Strip Pin Definition Connects To Function Status LED Reference 1 STC2 2 STC2 Supervisory Relay Trip output for programmable trouble conditions Normally Closed 24 hour trip zone input on host alarm panel Enables transmission of programmed supervisory trouble code see diagram or installation section STC LED 2 3 STC1 4 STC1 Supervisory Relay Trip output for p...

Page 26: ...owing formats is compatible and may be used withTG 4 Pulse Formats o 3 1 pulse 10pps Double Round 1400Hz ack o 3 1 pulse 20pps Double Round 2300Hz ack o 3 1 pulse 40pps Double Round 2300Hz ack o 4 2 pulse 20pps Double Round 1400Hz ack o 4 2 pulse 20pps Double Round 2300Hz ack o 4 2 pulse 40pps Double Round 2300Hz ack Contact ID Modem IIe IIIa2 4 SIA2 SIA DC 03 level 2 release at 300 baud DMP The i...

Page 27: ...ook to transmit signals over cellular Solid On Alarm panel idle TG 4 is backup LED 4 Acknowledgement Red Solid On Telguard TG 4 waiting for acknowledgement from Communication Center Off Idle state Flash When flashing with LED 1 unit has failed activation due to the programming of the panel CALL TELGUARD TECHNICAL SUPPORT LED 5 Radio Green Solid On Telguard initializing with cellular network Flash ...

Page 28: ...n a 1 LED 5 on LED 4 2 off 111 1 LED 5 on LED 4 slow flash LED 3 2 off 110 2 LED 5 4 on LED 3 2 off 100 Minimum signal strength required 2 LED 5 4 on LED 3 slow flash LED 2 off 90 3 LED 5 3 on LED 2 off 80 3 LED 5 3 on LED 2 slow flash 70 4 LED 5 2 on 60 Note When LED 1 is on this indicates more than one cellular tower within range ...

Page 29: ...tion LED 1 off Yes None Telguard will not function until the first signal is sent through the Telguard to activate the unit Automatic Self Test Radio LED 5 flashes during transmit None Yes Self test Send Self test information to central station via TCC return to ready state Telguard Remote Query Communication Center Activated by Customer Service Radio LED 5 flashes during transmit None Yes Status ...

Page 30: ...pplied 12 VAC 10VA UL plug in acceptable transformers GlobTek part number WA1E800J00 N GTGTAB Tri Mag part number WTD 1208 C Average DC current draw 6 2VDC 64mA idle 265mA transmitting 12VDC 34mA idle 121mA transmitting 16VDC 28mA idle 117mA transmitting DIGITAL CELLULAR RADIO The Telguard TG 4 radio provides data connectivity on LTE networks The TG 4 transceiver is FCC compliant meeting all requi...

Page 31: ...usehold Fire UL Household Burg Fire Combination UL 365 and 1610 Commercial Burglary Standard Line Security Not listed for Bank Vault or Safe applications General Accessories ACD 12 12 feet of antenna cable and mounting bracket ACD 35 35 feet of low loss high performance antenna cable and mounting bracket ACD 50 50 feet of low loss high performance antenna cable and mounting bracket ACD 100 100 fee...

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