Telenetics RM16M - Versatile Rack Mounting Chassis, Installation And Operation Manual, Page: 49 / 49

Telephone Line Cables
Page 49
tag.
v
The serial number for each item you wish to return.
v
A description of the problem you are encountering.
v
The cause of the problem (if known).
A product support specia list may call to verify that the product is
properly installed or may ask you to perform tests to insure that the
product has actually failed.
After review of the problem, an RMA number will be assigned, you
will be notified by email or FAX.
The product must be properly packed and returned to:
Telenetics
25111 Arctic Ocean
Lake Forest, CA 92630
The RMA number must be legibly displayed on the shipping carton.
No RMAs will be issued without a product review, Telenetics will not
be responsible for any product returned without an RMA number.
In the near future the RMA form will be available on our Web site
Telenetics.com/support/rma. Fill in all blanks and click on the “Submit”
button.
If you think the product may be out of warranty, include a method of
payment for repairs, either a Purchase Order number, or Credit card
number, Card Holder Name, Date of Expiration on the RMA request.
Repairs currently require 5 – 10 working days, and are returned UPS
second-day air.