Telenetics RM16M - Versatile Rack Mounting Chassis, Installation And Operation Manual, Page: 48 / 49

Telephone Line Cables
Page 48
For the technical support of our customers, please dial (949) 455-4000
between 8:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday.
Do not return any item without first calling this number to receive
service or technical instructions. Please feel free to use this number for
technical information, application information, and modem/data
communication fault isolation.
If the lines are busy, please call back.
Return Merchandise Authorization (RMA)
Procedure
Before returning any Telenetics product, an RMA number must be
obtained. Before asking for an RMA number, ascertain that the
product was purchased from Telenetics. If you bought the product
from a Distributor or Systems Integrator, the product should be
returned to that vendor.
.
Information required must include:
v
Your company name and address
v
The actual address we would use to return the product to you.
Please include any Mail Stop or specific delivery information.
City, state, and zip code are all required.
v
Your phone and FAX numbers. Your email address.
If the above information is on your letterhead, that format is
acceptable.
For each item you wish to return, please list:
v
The product model number, usually found on the serial number