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Item
Explanation
Queue Number
This option defines the extension number that may be
dialed to reach this Queue.
Queue Name
This option defines a name for this Queue, eg. "Sales"
Ring Strategy
RingAll
--
Ring
All available
Agents until
one
answers(default).
RoundRobin -- Take turns ringing each available Agent.
LeastRecent -- Ring the Agent which was called least
recently.
FewestCalls -- Ring the Agent with the fewest completed
calls.
Random -- Ring a Random Agent.
RRmemory --RoundRobin with Memory, and remember
where it left off in the last ring pass.
Agents
All the users who is defined as Agent will be shown here.
Selected agent will be a member of the current Queue.
Item
Explanation
Agent TimeOut(s)
This option defines the time in seconds that an Agent's
phone rings before the next Agent is rung, eg. "15"
Auto Pause
Pause an Agent if they fail to answer a call.
Wrap-Up-Time(s)
After a successful call, how many seconds needed to wait
before sending another call to a potentially free agent
(Default is 0, which means No Delay).
Max Wait Time(s)
The maximum number of seconds a caller can wait in a
