Telco Depot TD100 SERIES User Manual Download

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Listen to the message

Note:

1) If you would like using this function, you must write correct email address in "extension

settings"

2) You need configure SMTP and Email model in

【

VoiceMail

】

, please check the details in the

above chapter

【

VoiceMail

】

3.8 Call Queue

3.8.1 Create Agent

Check agent in the

【

Extension Settings

】

---

【

Advanced Options

】

, then assign agent and

Ring Strategy in

【

Call Queue

】

, please learn from the following configuration interface:

*97

Summary of Contents for TD100 SERIES

Page 1: ...TD100 SERIES IPPBX USER MANUAL V1 2...

Page 2: ...i iio o on n n 7 3 1 Preparation Before Operation 7 3 2 Before Making a Call 7 3 2 1 Login IP PBX 7 3 2 2 Basic Configuration 9 3 2 3 Time Based Rules 12 3 3 Outbound Call 12 3 3 1 Trunks 12 3 3 4 Out...

Page 3: ...51 6 4 Time Settings 53 6 5 Management 54 6 6 Data Storage 56 6 7 Backup 57 6 8 Upgrade 58 C C Ch h ha a ap p pt t te e er r r 7 7 7 O O Op p pe e er r ra a at t ti iin n ng g g I IIn n ns s st t tr r...

Page 4: ...nock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fi...

Page 5: ...ne system to improve the company image and office efficiency Main Features 30 SIP IAX2 registers Video Calls Phone Provisioning Multiple Language DID Direct Inward Dialing Number Support SKYPE for SIP...

Page 6: ...etwork Time Protocol Support POE 2 2 Hardware Structure Here we take TD100 A202 as the sample to show the interface and the indicators 2 2 1 Back Panel 2 Analog Port RJ11 1 Network Interface RJ45 1 Po...

Page 7: ...USB Disk Off Without Mobile USB Disk Port1 Port2 Analog Modules Status Green FXS channels Red FXO channels Off Failed 2 2 3 Hardware 32bit embedded RISC DSP 256M Onboard Nand Flash 64M Onboard SDRAM...

Page 8: ...3 Ways to get the IP Address Static DHCP Default IP And Port of WAN WAN Port IP http 192 168 1 100 9999 Default configuration and function key Web GUI username admin Web GUI password admin 11 Play the...

Page 9: ...rname and password after you login You can modify in this page System Management 4 Generally based on the default setting if user didn t do anything in 1 min after login system will reflect it s over...

Page 10: ...Basic configuration on extension trunks etc Inbound Control Configure Inbound Route IVR and Black List etc Advanced Configure extension s default info conference etc Status Check record list call log...

Page 11: ...device IAX2 Check this option if the User or Phone is using IAX2 or is an IAX2 device T 38 Fax Enables T 38 fax UDPTL pass through on SIP to SIP calls Agent Check this option if this User or Phone is...

Page 12: ...lease click Upload Download Extensions to configure on this page Please download the demo from Download Extensions demo add extension files and save based on the demo choose the extension file which y...

Page 13: ...em Explanation Rule Name Define the time rule name Time Date Conditions Set time segment of Month Date Week Destination How to deal with the inbound call in different time segment eg Inbound call will...

Page 14: ...Define description for the trunk Lines Individual lines of the PBX eg Analog Port 3 The third analog port of the PBX Prefix The prefix will be added as default when this trunk is used You can configur...

Page 15: ...ervice otherwise register service is closed Host Host Address provided by VoIP Provider Outbound proxy Outbound proxy is provided by VoIP Provider Proxy Port Proxy Port is provided by VoIP Provider Pr...

Page 16: ...u don t use Authentication when connecting server pls check this option Username Username provided by the other TD100 IP PBX Password Password provided by the other TD100 IP PBX Once a trunk is added...

Page 17: ...which you need input when you dial out by this rule Record in CDR If you selected it CDR will show which pin the call is outbound through Place this call through Choose a trunk for this rule Failover...

Page 18: ...this call to an extension or IVR this Chapter will introduce you how to deal with the inbound calls Please configure on this page Inbound Routes General When a call from a trunk Analog VoIP it could b...

Page 19: ...number is configured in the advance option of VoIP trunk Associated Extension Choose a specified extension call queue conference or IVR to be directed to call DOD Settings If you want to direct the in...

Page 20: ...input an number Please Select Select IVR audio file please configure in this page IVR Prompts Repeat Loops loop times to repeat playing the IVR prompt Dial other Extensions Allow caller to dial other...

Page 21: ...ly GSM WAV 16 bit supported Extension Select an extension for recording click Record button the selected extension will ring then you can record IVR If your want to listen to the recorded IVR prompt p...

Page 22: ...to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based...

Page 23: ...n Blacklist click New Blacklist to display this dialog as below Input caller s number in the blank then this caller s number will be blocked when call again Meanwhile extension user can add or delete...

Page 24: ...call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call the system will tell you a parking num...

Page 25: ...ault is 2 it can be defined in Feature Codes Disconnect Call Default is it can be used after you use function key 2 it can be defined in Feature Codes Timeout for answer on attended transfer Default i...

Page 26: ...participant Play hold music for first caller Check this option Asterisk will play Hold Music to the first user in a conference until another user has joined the same conference Enable caller menu Chec...

Page 27: ...ting the conference Please check the following diagram to learn Go to conference In the conference admin can add new participant extension user or external number into the conference Add new guest 3 7...

Page 28: ...will be forwarded to internal extension Forward to an External Extension Incoming call will be forwarded to external number or mobile number Set Internal Extension Set an internal extension to pick u...

Page 29: ...e configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message...

Page 30: ...n settings 2 You need configure SMTP and Email model in VoiceMail please check the details in the above chapter VoiceMail 3 8 Call Queue 3 8 1 Create Agent Check agent in the Extension Settings Advanc...

Page 31: ...ndom Agent RRmemory RoundRobin with Memory and remember where it left off in the last ring pass Agents All the users who is defined as Agent will be shown here Selected agent will be a member of the c...

Page 32: ...m to Agents simultaneously Thus instead of completing one call to an Agent at a time the Queue will complete as many calls simultaneously to the available Agents Report Hold Time Check this option if...

Page 33: ...32 3 8 3 Agent Log Off If agent would leave and log off none of agent will answer calls then Agent Log Off...

Page 34: ...for each extension Enable Transfer Enable transfer feature key Enable Music On Ringback Enable music on Ringback Allow multiple extensions to be assigned to one analog phone Allow multiple extensions...

Page 35: ...l be sent by e mail only Note you must configure SMTP server for this functionality Global Analog Settings Click Options Global Analog Settings to see the following diagram Item Explaination Caller ID...

Page 36: ...training default 400 Busy Detection Used for detecting far end hang up or a busy signal Busy Count If Busy Detection is enabled it is also possible to specify how many busy tones to wait for before ha...

Page 37: ...ication can leave for Operator by dialing 0 Message Format Choose the format of the voicemail messages in this selection box Maximum Messages Choose the maximum number of messages in this selection bo...

Page 38: ...MTP server In order to send e mail notifications of your voicemail Set the IP address or domain name of a SMTP server that your IP PBX may connect to eg mail yourcompany com Port The port number which...

Page 39: ...Users e mail addresses as attachments Sender Name Display the Sender name when you receive a voicemail From Sender s email address Subject Subject of the mail Message The message pattern 4 3 Music Se...

Page 40: ...ic Settings Please define different music file for different music folders Music Management Item Explanation Directory Load music in the music file Files Display music in the music file or you can del...

Page 41: ...PIN authentication you are connected to your customer and you can speak to your customer now Click DISA New DISA to display the dialog as below Item Explanation Name Give this DISA a brief name to he...

Page 42: ...to page this group Description Provide a descriptive title for this Page Group Paging Group Members Selected device s in this page Device List Select Device s to Page Duplex Paging is typically one wa...

Page 43: ...record inbound calls Outbound Record Check to record outbound calls 4 7 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched num...

Page 44: ...from Download Phonebook demo add and save information refer to the demo content choose the file what you want to uploaded from Upload Phonebook file You can download the phonebook file from Download...

Page 45: ...1 Add a PIN Set PIN Set Name Set the PIN Sets Name PIN List Enter a list of one or more PINs One PIN per line 4 9 Feature Codes Click Feature Codes to display the dialog as below you can define releva...

Page 46: ...out system will call the previous extension again Pickup Extension Set Pickup Extension Pickup Specified Extension Set Pickup Specified Extension default dial extension to pickup the extension Blind T...

Page 47: ...lso would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Create...

Page 48: ...ve calls again 4 10 Phone Provisioning When you need many IP Phone for using please record the MAC extension number and username of each phone according to the format please take reference of the auto...

Page 49: ...etc 5 1 Recording List Check the record list of defined extension or conference you can delete the record list Click Recording List Extension and Conference will be displayed as below Extension List...

Page 50: ...ou must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX 5 3 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the...

Page 51: ...how to configure the system of TD IP PBX 6 1 Network And Country Configure WAN LAN IP and tone zone Click Network And Country to display the dialog as below IP Assign Static DHCP are supported HTTP Po...

Page 52: ...twork route by command Traceroute Click TroubleShooting to display the dialog as below 6 3 Netword Advanced DHCP Server Settings TD100 Series IP PBX support DHCP Click Network Advanced DHCP Server Set...

Page 53: ...nformation between remote locations or between a remote location and a business home network A VPN can provide secure information transport by authenticating users and encrypting data to prevent unaut...

Page 54: ...53 Note 1 DDNS supports the domain provided by Dyndns org No ip com only 2 VPN supports N2N L2TP only 6 4 Time Settings Click Time Settings to display the diagram as below NTP Manual Time Set...

Page 55: ...default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP server for perfect function Time Zone Select your time zone so that the system will set time based on the tim...

Page 56: ...voice language of the system And you can set the SIP Analog channel here by clicking Show Advanced Options Access Permit Click Access Permit to display the diagram as below Note After you added a per...

Page 57: ...dress IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 In the following diagram 192 168 1 100 is the allowed IP registered by SIP 6 6 Data Storage Upload the voicemail...

Page 58: ...t password Directory Define a directory on the FTP server Note 1 Upload Voicemail Conference record Monitor and Call logs to the defined FTP Server automatically when flash storage is over 40 Then the...

Page 59: ...r PC Note Please don t change the backup file name Upload Backup File Click Upload Backup File to display the diagram as below 6 8 Upgrade Click WEB Upgrade to upgrade as below Choose the file to uplo...

Page 60: ...ading file Run TFTP server you will see the following interface Go into the update page and upload firmware Enter the package name Enter TFTP Server IP address Click Update button to finish upgrading...

Page 61: ...blic network through router you can put the IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN ports of the router and you can also connect HUB or Switch to the LAN port...

Page 62: ...ension 601 2 ZP302B registers to TD100 B as extension 801 3 All the extensions under TD100 A are in the format 6XX 4 All the extensions under TD100 B are in the format 8XX 5 Extensions under TD100 A c...

Page 63: ...password Advance Options Select IAX protocol Step 2 Set up an IAX trunk in TD100 B to connect to TD100 A via this TD100B Peer In the page Trunks Add a Trunk Step 3 Set Dial Rule in TD100 B all calls...

Page 64: ...B with 801 extension 2 Register an IP phone ZP302A to TD100 A with 601 extension 3 801 call 601 And you can see 601 will ring and you can pick up the call Above is the way to route TD100 B s call to...

Page 65: ...ombine two IPPBX in different network The general environment for two TD100 in different locations is two TD100 IP PBX are both in the Internet and using the public IP The configuration is same as abo...

Page 66: ...ding in the router and make TD100 IP PBX reach to each other Step 1 Set port forwarding in the router for TD100 A For the TD100 A is behind the router you need forward the IAX2 port in your router so...

Page 67: ...or TD100 B as above Setp4 Combine two TD100 and make calls Accordingly set the 601 users in TD100 A and 801 users in TD100 B and build the correct dial rules as above you can make calls between two th...

Page 68: ...address and mask C C Ch h ha a ap p pt t te e er r r8 8 8 H H Ho o ow w w t t to o o u u us s se e e S S Sk k ky y yp p pe e e a a ac c cc c co o ou u un n nt t t i i in n n T T TD D D1 1 10 0 00 0 0...

Page 69: ...68 2 When you have signed in please click Skype Manager at the end of this page 3 Please click the button Features 4 Please click the Skype connect...

Page 70: ...monthly rent and you need input the register information to our VoIP trunk blank then you can register to skype server And you need assign money for outgoing calls then you can call out Note Skype Ch...

Page 71: ...70 Then you can see the sip account information by clicking Authentications details Finish Thank You...

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Telco Depot TD100 SERIES, User Manual

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