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Tektronix Phaser 440, Service Manual

The Tektronix Phaser 440 provides exceptional printing proficiency. To ensure optimal utilization, a comprehensive Service Manual is available for free download from manualshive.com. This manual equips users with detailed instructions, troubleshooting techniques, and maintenance tips, enhancing their experience with this high-performance product.

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6-30

Phaser 440 Color Printer

6

Troubleshooting

Phaser 440 image processor

Image processor normal operation indicators

There are three indications that the print engine and its image processor are 
powered-up and operating normally: the front panel POWER and READY 
indicators are on (steady) and the rear panel STATUS light is blinking.

When the printer is receiving or processing data, the front panel READY light 
blinks.  The READY light also blinks during head temperature over- or 
under-temperature invoked wait states while printing is in progress.

Image processor hard and soft error indicators

Hard errors are image processor self-test failures that would prevent the printer 
from printing a page.  Hard errors cause the rear panel STATUS light to stop 
blinking and remain on or off.  Hard errors are also any error that occurs during 
service mode.

Soft errors are errors that occur during the normal power-up self-test that, while 
limiting the printer, would not stop the printer from printing its startup page.  A 
message regarding the soft error would then be printed on the startup page 
(even if the startup up page had been turned off).  Soft errors include failures of 
the expansion SIMMs, as well as the SCSI, serial, LocalTalk, parallel, and 
Ethernet ports and their cabling or connections.

Verifying the image processor's operation

The front panel READY light indicates the activity of the image processor.  If the 
light is on (steady), then the image processor is idle.  If READY blinks, then the 
image processor is receiving and processing data.  

You can verify that the image processor can correctly receive, process and output 
a print file by using the Test Pattern Generator (order number 067-1433-99).  
Appendix D “Test Pattern Generator” explains how to use the Test Pattern 
Generator.

Summary of Contents for Phaser 440

Page 1: ...ollowing servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in operating instructions unless you are qualified to do so This printing May 1995 070 9015 01 ...

Page 2: ...nters and related products Adobe and PostScript are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries Other marks are trademarks or registered trademarks of the companies with which they are associated PANTONE Colors generated by the Phaser 440 Color Printer are four colo...

Page 3: ... For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is ex...

Page 4: ...uch exposed connections and components while power is on Disconnect power before removing the power supply shield soldering or replacing components Do not wear jewelry Remove jewelry prior to servicing Rings necklaces and other metallic objects could come into contact with dangerous voltages and currents Power source This product is intended to operate from a power source that will not apply more ...

Page 5: ... 1 2 Print engine assemblies 1 3 Printer image processor board 1 5 Combination sensors and their meanings 1 6 Transfer roll type sensing 1 6 Media tray type sensing 1 7 Rear panel 1 8 Front panel 1 10 Front panel LED service mode error codes 1 11 Specifications 1 12 Regulatory specifications 1 16 ...

Page 6: ...tworked connection to a workstation 2 10 Installing a SCSI hard disk drive on a Phaser 440 2 11 Turning on the printer 2 12 The startup page 2 12 The configuration page 2 13 Driver and communication setup 2 19 Installing the Macintosh driver 2 19 Installing the Tektronix driver for Windows 3 1 2 20 If you have other Tektronix printer drivers already installed 2 20 Configuring the Tektronix Windows...

Page 7: ...ification 3 4 OS 2 connection verification 3 5 Novell NetWare verification 3 6 Send a print file to the printer 3 6 Using the Error Handler utility 3 7 Verifying printing from a workstation 3 8 Verifying and printing using the TCP IP protocols 3 8 Using the Error Handler utility 3 9 4 Key Operator Training Printer controls and indicators 4 2 Loading media 4 3 Cleaning 4 3 Clearing paper jams 4 4 W...

Page 8: ...5 7 Internal test pattern generator 5 7 Paper path in operation 5 8 Paper pick up 5 8 Drum loading 5 10 Printing 5 12 Print unloading 5 13 Power supply 5 14 Image processor 5 16 Image rendering technology 5 16 6 Troubleshooting System power up sequence 6 1 Print engine troubleshooting 6 2 Verifying image processor operation by using the Test Pattern Generator 6 2 Verifying print engine operation b...

Page 9: ...rk 6 16 Image is offset or cut off 6 16 Wrinkling 6 17 Print engine self diagnostics 6 18 Starting service mode self diagnostics 6 18 Displaying error codes on the front panel 6 18 Problems and solutions 6 19 Print engine error codes and their causes 6 19 Power problems 6 24 Front panel indicators 6 24 Macintosh printing problems 6 25 PC DOS printing problems 6 26 Windows printing problems 6 28 Wo...

Page 10: ...ch and paper pass sensor 1 flag 8 12 Removing the upper aligning roller 8 14 Removing the feed roller 8 15 Removing the exit rollers 8 16 Bail roller assembly 8 17 Thermal head 8 18 Drum 8 20 Motors 8 25 Paper feed motor 8 25 Drum motor 8 26 Transfer roll take up motor 8 28 Thermal head lift motor 8 30 Sensors and switches 8 31 Paper pass sensor 1 and paper empty sensor 8 31 Paper clamp sensor 2 8...

Page 11: ...check 9 5 Lower Tray Assembly connection test 9 6 Paper path check 9 7 Top loss adjustment 9 8 Leading edge top margin adjustment 9 10 Switch and interrupt sensor checks 9 12 Tray select 9 14 Calibrating the reflective sensors 9 15 Pick roller cleaning 9 15 Adjusting for best print quality 9 16 Thermal head temperature adjustment 9 16 Thermal head skew to correct speckle and wrinkle 9 18 VH curren...

Page 12: ...ock diagram 5 5 Figure 5 3 The paper pick process 5 9 Figure 5 4 Paper clamp opening to receive a sheet of paper 5 10 Figure 5 5 Clamping the paper 5 11 Figure 5 6 Positioning the paper for printing 5 11 Figure 5 7 Printing on the paper 5 12 Figure 5 8 Raising the thermal head between passes 5 13 Figure 5 9 Ejecting the print 5 13 Figure 5 10 Power supply block diagram 5 15 Figure 5 11 The image p...

Page 13: ...e 8 21 Removing the drum motor 8 27 Figure 8 22 Removing the transfer roll take up gear 8 28 Figure 8 23 Removing the transfer roll take up motor 8 29 Figure 8 24 Removing the thermal head lift motor 8 30 Figure 8 25 Removing the tray sensor circuit board 8 32 Figure 8 26 Removing the paper feed circuit board 8 33 Figure 8 27 Removing the paper pass sensor 2 8 34 Figure 8 28 Removing the paper cla...

Page 14: ...sioning the drum belt 9 22 Figure 9 6 Tensioning the head lift motor belt 9 23 Figure A 1 The printer exterior FRUs A 3 Figure A 2 The internal printer A 5 Figure B 1 Inspection check pattern B 1 Figure B 2 Saturation dither pattern B 2 Figure B 3 Wrinkle pattern B 3 Figure C 1 Print engine control board connector diagram C 4 Figure C 2 Print engine wiring diagram C 5 Figure D 1 Plugging the Test ...

Page 15: ...2 27 Table 6 1 Motor and solenoid resistances 6 8 Table 6 2 Decoding the front panel display 6 18 Table 6 3 Print engine error codes and their meanings 6 19 Table 6 4 Power problems 6 24 Table 6 5 Front panel indicators and their meanings 6 24 Table 6 6 Macintosh printing problems 6 25 Table 6 7 PC DOS printing problems 6 26 Table 6 8 Windows printing problems 6 28 Table 6 9 Workstation printing p...

Page 16: ...r CN1 C 1 Table C 2 Connector CN2 C 1 Table C 3 Connector CN3 C 1 Table C 4 Connector CN5 C 2 Table C 5 Connector CN6 C 2 Table C 6 Connector CN7 C 3 Table C 7 Connector CN8 C 3 Table D 1 Test Pattern Generator DIP Switch settings for Phaser 440 D 3 ...

Page 17: ...information on installing and verifying the printer and training printer users as a part of the Option S0 printer installation procedure The latter half of the manual includes troubleshooting guides adjustment procedures assembly disassembly procedures and an FRU list To ensure complete understanding of the product we recommend participation in Phaser 440 service training if available Figure 1 1 T...

Page 18: ...arallel port an RS 232 serial port and a LocalTalk port The Phaser 440 optionally includes support for Novell NetWare and TCP IP networks with the Ethernet card installed Dye sublimation printing Dye sublimation printing is an extension of thermal wax transfer printing Many of Tektronix current and older printers are based on thermal wax transfer technology During the dye sublimation printing proc...

Page 19: ...it roller belt Lower exit roller Paper feed module Feed roller Pick roller Print feed circuit board Power supply Paper feed motor Transfer roll take up motor Interconnect board Drum motor Drum belt Engine control board Image processor board Card cage Interior fans Thermal head Upper exit roller Torque limiter Thermal head lift motor Thermal head fan ...

Page 20: ...ors 2 mounted on top cover Transfer roll core sensor right DIP Switch 2 DIP Switch 1 Paper clamp sensor 2 Transfer roll core sensor front Paper clamp sensor 1 Transfer roll mark sensor Top cover open sensor Drum home position sensor Tray sensors 3 Paper pass sensor 2 Paper exit sensor Front cover open sensor Paper pick solenoid Paper pass sensor 1 Paper empty sensor Aligning roller solenoid ...

Page 21: ...ation 1 Printer image processor board Figure 1 4 Features of the Phaser 440 image processor board 9015 03 1 6 0 1 6 1 1 6 2 1 6 3 0 0 0 0 0 1 0 0 2 0 0 3 ROM RAM SIMM Ethernet card J3 J 9 J 8 J 7 J 6 J2 J3 I O interconnect cables J1 µp ...

Page 22: ...e sensors tell the print engine what type of transfer roll is installed The length of the cores long or short actuate the switches Long cores close the switches turning them on Table 1 1 Transfer roll core sensor combinations Right front transfer roll core sensor Right rear transfer roll core sensor Left transfer roll core sensor Transfer roll type Closed Closed Open 4 Color Transfer Roll with tru...

Page 23: ...e bleeds off all four of the paper s edges with no unprinted margins A slide switch on the side of the media tray lets you select either A A4 or Letter Extra as well as paper or transparency film The Universal tray can only be used in the printer s main tray feeder the Lower Tray Assembly accepts only the Letter A size and Metric Letter A4 size trays Lower Tray Assembly A different switch combinat...

Page 24: ...dy rate The printer is operating normally The LED blinks irregularly during diagnostics If a soft error occurs the image processor board will operate but in a reduced capacity Soft failures include failure of expansion memory SIMMs or any of the interface ports When a soft error occurs the printer automatically prints a startup page listing the error On or Off A hard error condition has occurred t...

Page 25: ...not used not used 5 Check for Sys Start file on attached SCSI disk Bypass Sys Start file 6 not used 7 Serial communication baud rate is variable Baud rate fixed 8 through 9 Color corrections NVRAM reset 8 9 No color corrections factory default Simulate Press Specification for Web Offset Publications SWOP NVRAM reset Vivid Blue Use NVRAM stored setting default is Euroscale Press 9015 02 PHASER 440 ...

Page 26: ... up self test COVER On indicates either the front or top cover is open TRANSFER ROLL RIBBON On indicates the transfer roll is empty and needs to be replaced MEDIA On indicates the paper tray is empty or the tray is not installed JAM On indicates a jam has occurred inside the printer Blinking indicates a paper pick error has occurred ERROR On indicates a hardware engine error has occurred Blinking ...

Page 27: ...ture error o o o o o 04 Top or front cover open error o o o o 06 Thermal head strobe too long error o o o 07 Engine control board RAM read write error o o o o o 08 Engine control board ROM checksum error o o o o 0A Interface error with image processor board o o o 0B Tray configuration changed o o o 0D Engine thermistor failure open or short o o o 0E Thermal head lift error o o 0F Thermal head ther...

Page 28: ...16 7 ins Weight Approximately 18 kgs 40 lbs Print engine weight only add 26 4 kgs 12 lbs for Lower Tray Assembly Table 1 7 Printer clearances Clearances Value Top 45 7 cm 18 ins Left 10 2 cm 4 ins Right 10 2 cm 4 ins Front Unrestricted to replace trays and transfer rolls Rear 10 2 cm 4 ins Bottom No obstruction under printer that could block its cooling vents Mounting surface flatness Within 5 deg...

Page 29: ...loading to paper ejecting a print 3 Color transfer roll on A size about 110 seconds per print on A4 size 115 seconds per print on Letter Extra 126 seconds per print 4 Color transfer roll on A size about 145 seconds per print on A4 size 151 seconds per print on Letter Extra 167 seconds per print Black transfer roll on A size about 64 seconds per print on A4 size 67 seconds per print on Letter Extra...

Page 30: ...d all options installed maximum power consumption 500 watts Current rating 115 VAC configuration 5 7 amp max 1 amp min 220 VAC configuration 3 6 amp max 1 amp min Primary voltage fusing 115 VAC configuration 8 amp 220 VAC configuration 5 amp Fuses are not user accessible Secondary voltages 5V 4 95 5 05 V 8 A maximum 12 V 11 4 12 6 V 12 V 115 4 12 4V 24 V 24 4 24 7V VH thermal head voltage 9 5 V to...

Page 31: ...densing Altitude Operating Non operating 0 to 4570 m 15 000 ft at 25 C 0 to 15200 m 50 000 ft Vibration shock Non Operating vibration Non operating shock Operating shock Will withstand 0 15G excitation 5 to 200 Hz 3 axis for up to 7 minutes with no impairment or subsequent damage 0 5 g 25 minute sweep 5 200 5 Hz 100 200 sec sweep cycles The printer may have any corner raised and dropped 2 inches w...

Page 32: ...for 115 VAC equipment EN55022 CISPR 22 Class B VCCI CISPR 22 Class B The packaged product meets National Safe Transit Committee Test Procedures Listed UL 1950 Information Processing Business Equipment Certified to CSA C22 2 No 950 Safety of Information Technology Equipment Including Electrical Business Equipment GS licensed IEC 950 1991 Second Edition EN60950 Information Processing Business Equipm...

Page 33: ...ance such as network system administration will be available for the scheduled installation and that all necessary cables will be available Unpacking This is the procedure for taking the printer out of its shipping box Testing This checks that the printer works properly prior to connecting it to a host computer Cabling and configuring This discusses setting up the printer for communicating to the ...

Page 34: ...ocols LocalTalk EtherTalk ThickNet 10Base5 TCP IP ThinNet 10Base2 Novell Twisted Pair 10BaseT other _______________ In the event that the printer is to be installed into a network environment will a network administrator be available to help in assigning network names and addresses for the printer Administrator s name__________________________ Phone Number________________________________ In the ev...

Page 35: ...raphics Supplies Order Desk by calling 1 800 835 6100 10 ft parallel cable 012 1214 00 Serial 25 pin to 25 pin 3 m 10 ft null modem 012 1312 00 Serial 9 pin to 25 pin 3 m 10 ft null modem 012 1313 00 Thick AAUI to 10Base5 011 0160 00 Thin AAUI to 10Base2 011 0161 00 Twisted pair AAUI to 10BaseT 011 0162 00 For AppleTalk installations customers must provide the appropriate network adapter to the pr...

Page 36: ...es of hard disk space Workstation UNIX workstations The X Window System SUN workstations OpenWindows recommended 750 kbyte hard disk space for files Based on the results of the pre install interview with the customer you may wish to access the Tektronix Highly Automated Library HAL during business hours at 1 800 835 6100 ask to be transferred to HAL for articles that may help with installing the p...

Page 37: ...ng Started envelope Cleaning kit Supplies information sheet Sample transfer roll Paper sampler User manual Installation instructions Printer drivers and utilities reference manual Phaser printing utilities and driver diskettes Optional Lower Tray Assembly with paper tray Network utilities user manual optional Network utilities diskette optional ...

Page 38: ...nter ensure that the paper clamp is positioned under the bail rollers This prevents the bail rollers from denting the soft material of the drum In normal operation the paper clamp is automatically parked in this position when the printer is not printing Figure 2 1 The Phaser 440 packaging 8699 69 ...

Page 39: ...stalling the Printer and Drivers 2 To protect the drum and side frame from damage during shipping be sure to reinstall the drum shipping blocks on both sides of the drum Figure 2 2 The drum shipping blocks 9015 34 Take out ...

Page 40: ...sparency film Caution When moving a printer featuring the Lower Tray Assembly grasp the Lower Tray Assembly by its hand holds on both sides to lift it and the printer together Carry the printer by grasping the Lower Tray Assembly Failure to do so may damage the printer 7 Install the paper tray in the printer If the Lower Tray Assembly was also purchased install the printer on top of it 8 AC voltag...

Page 41: ... Macintosh 1 Turn off the printer LocalTalk protocol requires that you attach the LocalTalk cable with the printer powered off 2 For a direct connection attach the interface cable or adapter to the host computer s LocalTalk port The port has a printer icon printed next to it Attach the other end to the printer s LocalTalk port For a LocalTalk network connection attach the network adapter to the pr...

Page 42: ...he interface cable to the printer s Ethernet AAUI connector You will need to use a network transceiver on the end of the interface cable to adapt it to the AAUI connector 3 Turn on the printer Connecting the printer to a workstation Direct connection to a workstation 1 Turn off the printer Turn off the host computer 2 Attach the parallel interface cable to the workstation Attach the other end to t...

Page 43: ...nd connector This is not required if the disk drive is internally terminated 5 Turn on the disk drive first and then the printer 6 Refer to the Phaser 440 Driver and Utilities Printing Reference for details on formatting a SCSI disk controlling Sys Start job files and using the LaserWriter Utility to load fonts onto the disk drive Figure 2 3 Connecting a SCSI hard disk drive to a Phaser 440 PHASER...

Page 44: ...k Ethernet Printer name Ethernet protocols TekColor corrections and print quality mode Pages printed RAM installed Tektronix version firmware Adobe PostScript version software Ethernet address TCP IP authorization code Type of transfer roll loaded SCSI disk attached If the printer detects a non fatal error at power up the startup page prints with an error message shown in red This is true even if ...

Page 45: ... timeouts number of fonts and total memory Color settings such as Photofine enabled and Vivid Blue Serial port settings Parallel port settings LocalTalk port settings EtherTalk settings TCP IP settings Novell NetWare settings Table 2 1 Configuration page settings Parameter Description Saved in NVRAM Default Limits or alternate choices Printer type The name of the product yes Phaser 440 Printer nam...

Page 46: ...abled interpreter LocalTalk printer type Indicates the type of printer installed at the port yes LaserWriter Any string 32 characters in length or less LocalTalk node Indicates the LocalTalk network node number of the printer no 0 Any integer 0 through 254 Parallel port interpreter Indicates the type of interpreters in use at the port yes PostScript Level 2 Not installed Disabled interpreter Paral...

Page 47: ... means Adobe intelligent selection routines are used for protocol detection yes Yes Yes No Print server name Name of printer server yes TEK01B009 hardware dependent user defined Configuration file server Name of the configuring file server yes null string user defined Login Password Indicates whether or not a network password has been set yes Not set Set Queue Scan interval Interval between succes...

Page 48: ...e for ARP Address Resolution Display and Control RARP requests and IP datagrams yes DIX Adaptive 802 2 SNAP may be followed by the word Dynamic LPR port interpreter Indicates the type of interpreter in use at the BSD system configured port Phaser 440 only yes Not Authorized Disabled null string LPR Strip Control Characters Set whether LPR will filter out CTRL D characters from print jobs yes No Ye...

Page 49: ...N N Log Priority The threshold indicating the priority level of messages from the printer that will be sent to the list of log host s yes 5 0 unit is no longer usable 1 messages indicating action is needed on part of system admin 2 critical error messages 3 error message 4 warning messages 5 normal but significant message 6 informational messages 7 debugging messages SNMP Allow the printer to resp...

Page 50: ...te Sys Start Job Determine whether or not to run the system start file during system initiation Yes Run Skip Boot Delay Number of seconds the printer waits before booting up the attached hard drive Yes 0 Any positive integer Check parity If true data parity should be checked False True Disk Address SCSI address of disk for the SCSI communication channel No 6 0 to 7 Printer address SCSI address of ...

Page 51: ... theTektronix driver with system 6 0 7 or higher Note Macintosh computers on a network should have a minimum of system software 6 0 7 installed 1 Place the Phaser Drivers and Utilities diskette Macintosh into the disk drive 2 Double click on the Installer icon and click OK at the introductory screen 3 In the Easy Install window click the Install button 4 Click the Restart button in the dialog box ...

Page 52: ... for Windows will have TekColor listed in their name Printers without this designation are using the standard Microsoft Windows PostScript driver and the WPD file 7 Type in the drive the PC diskette is in for example drive B and choose the OK button 8 Select your printer and choose OK 9 The driver software you need is automatically installed 10 Continue with the later topic Configuring the Tektron...

Page 53: ...ations ports You need to tell the driver which port your printer uses so that the driver can print your documents The two main types of communications ports are parallel ports and serial ports your computer may have one or more of each Generally your printer is connected through LPT1 if it is connected to a parallel port or through COM1 if it is connected to a serial port If you have multiple port...

Page 54: ... larger value such as 600 10 minutes to avoid the Alert message when printing multiple page documents 7 Choose the OK button to return to the Printers dialog box then choose the Setup button A dialog box appears with the name of the printer you selected across the top Use this dialog box to select paper source paper size and image orientation 8 Choose the Options button to see the Options dialog b...

Page 55: ...river for Windows have TekColor listed in their name Printers without this designation are using the standard Microsoft Windows PostScript driver and the WPD file 7 When prompted insert the Tektronix provided Windows 3 1 Printer Driver diskette into your computer s disk drive Choose your printer without TekColor after the name then click the OK button When asked to insert a diskette with the updat...

Page 56: ...emplate hold down the right mouse button and drag the object onto the desktop and release the mouse button 5 The Create a Printer dialogue box will be displayed In the name field type LPT2 PRINTER This is the only opportunity to assign this name and it cannot be changed The first 8 characters except spaces will display in all printer selection menus so the printer will be listed as LPT2PRIN 6 Scro...

Page 57: ...ties This is where you can define printer paper sizes and orientation These settings can be adjusted from within software applications as well To get started set Forms to Legal size paper This is the recommended setting Next select Device Defaults set Form to Legal and set Orientation to Landscape One of the most likely causes of printer errors is that the document and device defaults do not match...

Page 58: ...to Xon Xoff parity to none data bits to 8 stop bits to 2 and the baud rate to 9600 In the example below the changes are persistent across print jobs and across power cycles they remain in effect until specifically changed again Note CTRL D is the ASCII End Of Text EOT character CTRL D systemdict languagelevel known languagelevel 2 eq true false ifelse false ifelse Serial_NV Password FlowControl Xo...

Page 59: ...exactly as shown 2 Use the DOS COPY command to send the DEVPARAM PS file to the printer for example COPY DEVPARAM PS COM1 Substitute the appropriate port for COM1 Table 2 2 Values for modifying the DEVPARAMS PS file Parameter key Allowed Values Types FlowControl XonXoff software Dtr hardware string Parity Even Odd None Space string DataBits 7 8 integer StopBits 1 2 integer Baud 300 600 1200 2400 4...

Page 60: ...rintcap file 2 Add to the printcap file a new print queue name and set the port parameters as needed Add the following to the printcap file px br 9600 rw fc 00000374 fs 00000003 xc 0 xs 0040060 mx 0 sf sh sd var spool px if var spool px if lp dev ttya px may be changed to whatever unique printer name you choose The device driver name in lp may be different depending upon which serial port the prin...

Page 61: ... 1 Load the utility Advanced Configuration Tool ACT onto the file server through a workstation 2 Log on to a file server as supervisor with supervisor privileges 3 Run ACT and select Quick Configuration 4 At this point you will be able to see a list of available printers The printer s print server name is displayed The default name is TEKxxxxxx where xxxxxx is the last six hex digits of the printe...

Page 62: ... the etc printcap file Configuring the printer 1 Authorize the TCP IP protocol This will have already been done at the factory if the Option P2 was purchased with the printer For a TCP IP protocol field upgrade you will have to perform this procedure at the customer s site This is done locally through the serial or parallel port 2 Set the printer s IP address This is done remotely from the host Yo...

Page 63: ...rol panel item Network From its dialog box select the appropriate network port 1 Turn on the printer and the Macintosh if they are turned off 2 With the mouse click and hold on the Macintosh s Apple menu in the upper left corner of the screen Select the Chooser from the Apple s pull down menu 3 The Chooser dialog box is now displayed on the screen On the left side of the dialog box are icons repre...

Page 64: ...re troubleshooting tips are included in the reference manual Phaser 440 Drivers and Utilities Printing Reference Print the directory from Macintosh 1 Make sure that you have an open window displayed on the screen such as the hard disk drive s window 2 At the Macintosh desktop click and hold on the File menu bar item 3 For System 7 or higher Scroll down the File pull down menu and select the item P...

Page 65: ...If problems occur at this point download the error handling utility to the printer as explained in the next procedure Contact the Customer Support Hotline at 1 800 835 6100 Refer to the appropriate reference manual for your printer the Phaser 440 Drivers and Utilities Printing Reference Each provides information on using the printer with specific applications Using the Error Handler utility If the...

Page 66: ...t properly configured as explained in the Chapter 2 topic Cabling the printer on page 2 9 Windows 3 1 driver verification Using the Windows Paint application verify that the PC running under Windows 3 1 can print to the printer 1 If it is not already running launch Windows by typing this command WIN 2 Launch the program manager by double clicking the Program Manager icon 3 Open the Accessories win...

Page 67: ...ons are available a You may print the contents of a window by pointing to that window and pressing Print Screen b You may print the full screen by first opening any window placing the cursor on the desktop away from any open windows and then pressing Print Screen Be sure that at least one window is open c You may use Print Screen on any port any available printer by changing the default printer se...

Page 68: ...from a NetWare workstation 2 Type CAPTURE NB NT Q queue name L 1 where queue name is the name established by the network administrator of a queue the printer is to service such as TEK440 L 1 specifies port LPT1 3 Use any text editor to create the following two line text only print file showpage 4 Then copy the print file to LPT1 using this syntax copy file nam LPT1 where file nam is the name of th...

Page 69: ...lity diskette 2 Copy the file TEKEHAND PS to the PC s hard disk or use the file from the diskette 3 Use the DOS COPY command to send the file to the printer For example COPY tekehand ps LPT1 If necessary substitute the appropriate port for LPT1 This loads the error handling utility into the printer s memory where it remains until the printer is turned off Send a file to the printer as explained in...

Page 70: ...queue established This is site dependent and requires the aid of the site s network administrator After the queue is in place you can proceed to the next step 3 Send a print file to the printer using the following syntax lpr P queue name file nam The queue name was established earlier in Step 3 The print file file nam can be any PostScript print file To keep things simple send a simple file such a...

Page 71: ...is listed 3 Print to the printer by sending the command print queue queue name file nam where queue name is the printer s queue and file nam is any PostScript file Using the Error Handler utility If the workstation host does not print to the printer download the Tek Error Handler utility to the printer 1 Locate the TEKEHAND PS file in the PHSR440 directory on the Printer Utility diskette 2 Copy th...

Page 72: ......

Page 73: ... covers the last portion of the Tektronix Service Option S0 installation training the printer s key operator The steps you follow here place an emphasis on encouraging the key operator to read and use the printer s user manual and to clean and care for the printer ...

Page 74: ...ere selected at the host computer through the printer driver Show where the functions of the rear panel switches are explained in the user manual TEST button Explain the function of this switch Show how it prints a test pattern that can be used to judge the print quality and ensure that the print engine operates correctly Leave the print with the customers so they can judge future printing Explain...

Page 75: ...fer roll Demonstrate how to load a transfer roll Emphasize to customers not to touch the cyan magenta and yellow bands of the transfer roll handle it by the core endcaps only Fingerprints can affect print quality Demonstrate how to remove the transfer roll Show where handling the transfer roll is explained in the user manual Emphasize that cleaning the printer should be performed each time the tra...

Page 76: ...that they could block the paper tray from being inserted into the printer Show how the pick rollers can be manually rotated into their proper position Demonstrate how to push the media down in the paper tray so the lift plate lock to the bottom of the tray before inserting the tray in the printer Drum print jam Show how you open the top cover to clear a printing jam Show where this is explained in...

Page 77: ...data sheets pre sales literatures and other articles delivered directly to their fax machine All a customer needs is a touch tone phone and a fax machine The system is available 24 hours a day seven days a week Full instructions for using HAL are provided in the user manual United States and Canada Customer can call toll free at 1 800 835 6100 ask for the HAL from 6 00 AM to 5 00 PM PST Monday thr...

Page 78: ...mer Support Hotline Open Monday through Friday 6 00 am to 5 00 pm PST Service support If the printer needs service customers should contact their Tektronix service representative at 1 800 835 6100 in the United States Customers should be prepared with the printer type serial number and if applicable print samples revealing the problem Electronic bulletin board Tektronix supports an electronic bull...

Page 79: ...a high level description of the sublimation dye transfer printing technology and how the printer employs it Following that is a high level discussion of the image processor board and how it receives data from a host computer and transforms it into data for the print engine ...

Page 80: ...r The thermal head is an electrical device containing 2816 individually controlled heating elements aligned parallel to the short axis of the paper it prints upon And because the row of thermal elements span the width of the page the print engine prints an entire line at one time this accounts for the print engine s fast print time The printer uses a special paper which presents an ultra smooth fl...

Page 81: ...here thermal wax printers must simulate a color by arranging a matrix of cyan magenta and yellow dots together in a specific pattern called a halftone to trick the eye into seeing an intermediate color the dye sublimation printer can print that actual color with a single dot Because the printer can create continuous tone colors the printer can output photorealistic prints Figure 5 1 The dye sublim...

Page 82: ...responsibility of the image processor board to communicate the image data serially to the print engine in this order Creating colors As mentioned earlier a Phaser 440 print engine prints only the colors cyan magenta yellow and black However these colors called primary colors can be mixed together to simulate other colors called secondary colors When tiny dots of two primary colors are intermixed y...

Page 83: ... The block diagram consists of nine major functions Central processing unit CPU Interface Data controller and data buffer Timing controller Dot compensator Head controller Thermal head Mechanical controller with motors solenoids and sensors Internal test pattern generator Figure 5 2 Print engine board block diagram 8699 09A Thermal head Image processor Interface buffers Line buffer Heat control do...

Page 84: ...a to the heat controller Heat controller dot compensation Each thermal heating element must receive sufficient energy to vaporize dye properly Too much energy and the dye dot smears when printed Too little energy and the dye dot is ill formed and does not adhere to the paper In the heat controller the data of the current raster line to be printed is compared with previously printed lines The dot c...

Page 85: ...ts are strobed to print a line While the elements are active the data in the line memory buffer determines how long each element is allowed to remain turned on A line is printed in 7 7 msec 11 8 msec for transparency film The thermal head also contains a heating element that is activated prior to printing when the thermal head is cold The heating element quickly warms the entire thermal head to th...

Page 86: ...the sheet of paper to the aligning rollers As the paper passes through the paper feed unit it triggers paper pass sensor 1 which checks to see if the paper made it to the aligning rollers Note that the action of the feed rollers forcing a sheet of paper into the aligning rollers aligns the sheet of paper to the paper path There is a slight pause between the time the paper strikes the aligning roll...

Page 87: ...te the pick rollers in the reverse direction or you may damage them Figure 5 3 The paper pick process 8699 10 Paper pass sensor 2 Paper pass sensor 1 Feed roller Aligning roller Paper tray Pick up rollers Path from paper tray Path from second feeder paper tray ...

Page 88: ...l pulling it taut The aligning rollers carry the sheet of paper to the spring loaded paper clamp waiting in the clamp open position to capture the leading edge of the paper Figure 5 4 Paper clamp opening to receive a sheet of paper 8699 11A Drum rotates backward to open clamp Thermal head Transfer roll Aligning roller Paper Paper clamp opens as it pushes against stop Drum stop attached to engine f...

Page 89: ... until the leading edge of the paper the clamped end is beneath the thermal head ready for printing The position of the drum is determined by the drum motor At this time the transfer roll motor is energized to draw the transfer roll to its start position with the leading edge of its yellow band at the thermal head The sheet of paper and the transfer roll are now in position for printing Figure 5 5...

Page 90: ...per The sheet of paper is drawn past the thermal head three times to form a complete image When the first pass yellow printing is completed the thermal head lift motor raises the thermal head to its standby position allowing the paper clamp to pass underneath When the paper reaches the print start position the thermal head lift motor rotates to bring the thermal head back to the print position and...

Page 91: ... feed motor running backward for a set amount of time drives the lower and upper exit rollers which pull the print through the rollers and out to the printer s output tray The print engine checks to make sure that the paper s trailing edge has passed the paper exit sensor After a set amount of time the drum rotates to park the paper clamp under the bail rollers to prevent them from denting the dru...

Page 92: ... supplied to the image processor board for specialized circuitry 24 VDC generated from the same 12 VDC flyback converter system 24 VDC is used for the 24 V motors 13 5 to 15 VDC generated from a forward inverter system This variable voltage supplies the power for the thermal head The voltage is varies based on several factors including media selected thermal head temperature and ambient temperatur...

Page 93: ... width modulator oscillator Figure 5 10 Power supply block diagram Noise filter circuit Rush current preventing circuit Rectifying smoothing circuit Rectifying smoothing circuit Rectifying smoothing circuit VH output Driver transformer T102 VH output control circuit Full wave rectifying circuit P OFF circuit PC3 Overvoltage protection 5 V chopper circuit 24 V control circuit Over heat protection 1...

Page 94: ... AppleTalk protocol The PostScript data received through the I O serializer is routed to the PostScript interpreter The PostScript interpreter generates display lists which describe objects and text fonts as they are to appear on the printed page As needed the PostScript interpreter reads font data stored in ROMs on the image processor board The PostScript interpreter also handles errors it encoun...

Page 95: ... color plane data to the print engine The control loop also monitors the control and error signals fed back from the print engine Figure 5 11 The image processor graphics pipeline 8699 18 Image processor Rasterizer Print engine PostScript interpreter Engine driver Fonts in ROM I O serializer Local Talk handler Control loop LocalTalk Serial Parallel SCSI Ethernet Ethernet SIMM ...

Page 96: ......

Page 97: ...arily lighted and then turned off The POWER LED remains on all the time since it is wired to 5 VDC The READY LED flashes during the printer initialization 2 The thermal head lift motor energizes to raise the thermal head into its standby position if it is out of position The position is sensed by the thermal head position sensors 3 The transfer roll feed motor energizes and advances the transfer r...

Page 98: ...are provided in Appendix D Test Pattern Generator 1 Attach the Test Pattern Generator to the printer s parallel port The Test Pattern Generator can be attached to the printer while the printer is turned on 2 If the printer does not power up go to the later topic Verifying power supply operation on page 6 3 3 Observe that the READY light is on not blinking If it does not light go to the later topic...

Page 99: ...ssor self diagnostics on page 6 31 If the printer does not print a test pattern then a problem exists with the print engine Proceed with the topic Verifying power supply operation below Verifying power supply operation Verifying the power supply involves four steps Measuring the input and output voltages Inspecting the power supply fuses Checking its 24 VDC safety interlocks Testing for a shorted ...

Page 100: ...es measure for the thermal head s VH voltage at its power harness Refer to the topic Power supply thermal head voltage VH check on page 9 5 7 Engine fan Ensure that the power supply fan runs while the printer is turned on The fan blows into the card cage toward the image processor board If you do not measure DC voltages proceed to the next step Inspecting the power supply fuses If the 5 VDC and 24...

Page 101: ...ard cage and power supply on page 8 36 for the procedure to follow to access the fuses 2 Visually and with a VOM check to determine that the fuses are good If the fuses are good but the printer s power supply does not output DC voltages proceed to the topic Testing for a shorted motor on page 6 6 Figure 6 2 Locating the fuses Power supply 9015 28 ...

Page 102: ...upply on page 8 36 24 VDC safety interlocks The printer features two 24 VDC safety interlocks They are two switches in series that can disconnect 24 VDC to all the motors The 24 VDC supplied to the motors is supplied through the interlock switches The interlocks function off of the top and front covers Generally when an interlock switch is opened the front panel COVER light is on 1 Turn off the pr...

Page 103: ...6 If motor resistances are correct replace the engine control board Refer to the Chapter 8 topic Engine control board on page 8 40 Figure 6 3 24 VDC safety interlocks top and front covers 8345 21 Top cover interlock Front cover interlock ...

Page 104: ... to double pick 2 Inspect the paper for bent torn or folded corners 3 Ensure that the correct media is in the correct paper tray The tray indicates the size and the type of media loaded in the tray the printer does not directly sense the size or type of media Required tools 1 POSIDRIV screwdriver VOM Table 6 1 Motor and solenoid resistances Motor or solenoid Resistance approximately Paper feed mot...

Page 105: ... Clean the pick rollers Paper dust can coat the pick roller and affect its ability to grip the paper and pull it out of the tray 6 If the printer picks the paper but it stops feeding while the paper is in the paper feed unit check the hex encoded error indicators on the front panel by momentarily pressing the TEST button The later topic Displaying error codes on the front panel on page 6 18 explai...

Page 106: ...page 9 12 4 Clean the paper clamp with alcohol and a lint free cloth to ensure that it is fully gripping the sheet of paper 5 If clamping does not improve inspect and clean the lenses of the paper clamp sensor The lenses face upward and can be occluded by paper dust You must either clean the sensor with a long stemmed swab through the access hole in the left side of the printer frame or else you m...

Page 107: ...he harness is good then troubleshoot the power supply Refer back to the topic Verifying power supply operation on page 6 3 4 Disconnect the motor s wiring harness Measure the resistance of the motor s windings The expected resistances are listed in Table 6 1 Motor and solenoid resistances on page 6 8 If the windings are opened shorted or far out of tolerance replace the motor 5 If the motor windin...

Page 108: ...istance Transfer roll jam 1 Ensure that the transfer roll is not installed backward It should feed off the bottom of the supply roll and over the top of the take up roll The series of black squares should be oriented under the transfer roll mark sensors on the left side of the printer With black transfer rolls look to see that the gear on the take up roll front roll is smaller than the gear on the...

Page 109: ...e that the drum rotates smoothly If necessary remove the drum drive belt from the drum pulley so that you can rotate the drum and determine that it smoothly rotates in its bearings 2 Ensure that the drum drive belt is properly tensioned Refer to the Chapter 9 topic Adjusting for best print quality on page 9 16 3 Check the drum motor by measuring the resistance of its windings Refer to Table 6 1 fo...

Page 110: ...mal head voltage Measure the power being supplied to the thermal head refer to the earlier topic Verifying power supply operation on page 6 3 2 Replace the print engine control board Refer to the Chapter 8 topic Engine control board on page 8 40 Color is uneven 1 The paper may be slipping in the drum s paper clamp Clean the paper clamp See Chapter 7 2 Check the drum s paper clamping pressure if it...

Page 111: ...rocedure Adjusting for best print quality on page 9 16 11 Replace the thermal head This is explained in the Chapter 8 topic Thermal head on page 8 18 Not printing The printer processes a sheet of paper but no image is printed on it 1 Ensure that the thermal head temperature adjust DIP switches are correctly set for the resistance of the thermal head Refer to the Chapter 9 topic Adjusting for best ...

Page 112: ...s not nicked or damaged A thermistor mounted on the board tells the engine control board of the print engine s ambient temperature An erroneous thermistor value could cause the print engine to use an incorrect thermal head voltage value for printing 5 Ensure that the thermal head fan and two small internal fans runs during printing to keep the thermal head from overheating during printing The fans...

Page 113: ...g and rippling 1 Clean the thermal head Refer to the Chapter 7 topic Cleaning If necessary use the service cleaning kit order number 016 1058 02 to deep clean the thermal head 2 Determine if the transfer roll has been unrolled and then rolled up again Uneven packing in the transfer roll causes uneven tension that results in wrinkling 3 Inspect the thermal head for damage If it is damaged replace i...

Page 114: ...gine s current status The highest priority error code is displayed at a blinking rate of 4 Hz If more than one error condition exists you can view each error code by momentarily pressing the TEST button The subsequent error codes are displayed on the front panel at a blinking rate of 2 Hz The blinking rate of 4 Hz indicates when you have cycled back to the highest priority error code The following...

Page 115: ...heck that the engine fan blows outward into the card cage and the thermal head fans blows upward Ensure that the cable to the transfer roll mark sensors and thermistor which senses ambient temperature is functional Ensure that thermal head resistance value set by DIP Switch 2 is correct Refer to the Chapter 9 topic Adjusting for best printing quality Are the thermal head cable connectors functiona...

Page 116: ...ed by the movement of the thermal head The topic Switch and interrupt sensor checks on page 9 12 tests these sense switches The sensor is located behind the left end of the thermal head o o Hex Code 0F Thermal head thermistor failure Thermistor is shorted or open Check the wiring harnesses leading to the thermal head Replace the thermal head Refer to the Chapter 8 topic Thermal head on page 8 18 o...

Page 117: ... to the switch and sensor tests in Chapter 9 Checks and Adjustments Refer to the topic Switch and interrupt sensor checks on page 9 12 o o o o o Hex Code 20 Out of media Ensure that media is installed in the tray Ensure that the paper empty sensor operates properly Refer to the switch and sensor tests in Chapter 9 Checks and Adjustments Refer to the topic Switch and interrupt sensor checks on page...

Page 118: ...the rollers firmly together Ensure that the paper path is clear If media reached the paper pass sensor ensure that the paper pass sensor 2 operates properly Refer to the topic Switch and interrupt sensor checks on page 9 12 Check the aligning roller clutch and solenoid for proper action o o o Hex Code 26 Clamp error Check to see that the paper clamp is opening properly when the drum is rotated bac...

Page 119: ...ch and interrupt sensor checks on page 9 12 o o o Hex Code 2A Paper pass sensor 2 failed to turn off after paper eject Check for a media jam after media eject Check to see if two sheets of media were picked up during the print process Also look for an entangled transfer roll or torn media Check that the paper feed motor rotates forward for proper operation Ensure that the paper exit sensor operate...

Page 120: ...he tray slot Check to see if the paper empty flag is broken If it is refer to the Section 8 topic Paper pick roller clutch and paper empty flag on page 8 10 Check the media selection switches on the right side of the paper tray Transfer roll out indicated when it is not A transfer roll out condition occurs when all three transfer roll mark sensors no longer detect the black marks running along the...

Page 121: ...le does not print on the black and white PostScript printer this may mean that the problem may be application or network related Ensure that the print engine can print by pressing and holding the rear panel TEST switch to print an internal test print The printer may invoke head temperature waits if it detects thermal head over or under temperature conditions The READY light blinks during these wai...

Page 122: ...t the print engine can print by pressing and holding the rear panel TEST switch to print an internal test print Is the printer in PostScript mode Check this by sending the file TESTHPGL PLT located on the Tektronix Utilities diskette HP GL directory to the printer At the DOS prompt type the following DOS command COPY TESTHPGL PLT LPT1 If your port is not LPT1 substitute LPT2 or COM1 for the correc...

Page 123: ...6 27 Troubleshooting 6 The printer may invoke head temperature waits if it detects thermal head over or under temperature conditions The READY light blinks during these waits Table 6 7 PC DOS printing problems cont d ...

Page 124: ...e To Access this option select Printer Setup Options Printer Features Media Selection You are now at theTekColor Options window select Vivid Blue This TekColor Options window can also be accessed through the Windows Control Panel item Printers Printing from Windows produces the message Problem writing device LPT1 Cancel or Retry Option 1 1 Select Printers and click Configure 2 Change the port sele...

Page 125: ... For serial or parallel printing Ensure that the print file ends with a CTRL D character CTRL D indicates the end of file which the printer responds to by closing host to printer communications and then processing and printing the file Use a text editor to open and examine the file There is a utility file that you can use to tag or remove a CTRL D to the end of a print file TCP IP and Novell proto...

Page 126: ...rd errors are also any error that occurs during service mode Soft errors are errors that occur during the normal power up self test that while limiting the printer would not stop the printer from printing its startup page A message regarding the soft error would then be printed on the startup page even if the startup up page had been turned off Soft errors include failures of the expansion SIMMs a...

Page 127: ... is encountered with the image processor s expansion memory or other options then the information is printed on the printer s startup page Normal power up tests take between 40 to 80 seconds No self diagnostics The printer skips all self tests and goes directly to PostScript initialization Verification self test This test requires no paper and no customer interaction Disconnect all host cables fro...

Page 128: ...tory defaults except the print count of images processed through the image processor and the Adobe firmware serial number To reset the image processor to its factory default values follow this procedure 1 Place the rear panel DIP Switch 3 and 9 in the on position up Place the rear panel DIP Switches 2 and 4 in the off position down 2 Flip DIP Switch 1 up and back down to reinitialize the image pro...

Page 129: ...ed rollers with an alcohol dampened cloth 3 Clean the pick rollers Customers can either do this with an alcohol dampened lint free cloth or use the pick roller cleaning tray provided in the cleaning kit Each time you service a printer 1 Wipe the line of heating elements on the thermal head with a lint free cloth dampened with 90 isopropyl alcohol to remove all traces of dirt Clean the transfer rol...

Page 130: ...rinter s bearings and motors are lifetime factory lubricated However over time and under certain extreme operating conditions oil and grease may dry out causing squeaks and rumbling noises in the printer Look for fine metal particles a clear sign of an old or worn bearing Replace the bearing or the assembly it is a part of A drop of oil or grease on a noisy bushing will quiet a noisy printer Too m...

Page 131: ...ite grease for noise reduction purposes Apply it sparingly so that the grease does not fling off of the gears when they turn You need only to apply a dab of grease to a single gear and the grease will migrate throughout the entire gear train White nylon plastic bearings and cams No lubrication required Inspecting Rollers Replace the rollers when you see any of the following defects Flat spots Out ...

Page 132: ...s inevitable so look for other signs of wear before replacing the belt Clutches There are two clutches the paper pick roller clutch and the alignment roller clutch Symptoms of a malfunctioning clutch are the printer not picking paper from the tray or random skewing of the print In such cases disassemble and check inside the suspect clutch for a lack of grease a broken spring or worn gear teeth Rep...

Page 133: ...0 1 POSIDRIV tip 003 0335 00 2 POSIDRIV tip 003 0336 00 Tweezers 003 0236 00 Hex wrench kit 003 1344 00 G 311S lubricating grease 006 7436 00 Antistatic mat 006 7056 00 Flat blade screwdriver Needle nose pliers Volt ohm meter such as a Tektronix DM250 Multimeter Magnifying lens such as Micronta Radio Shack Cat 63 851 Spring removal tool ...

Page 134: ...etimes referred to as the second feeder is serviced and replaced as a unit Its construction and operation is very similar to the paper feed unit in the print engine 1 Turn off the printer 2 Unplug the Lower Tray Assembly cable from the rear of the printer 3 Lift the printer off of the Lower Tray Assembly ...

Page 135: ... Disassembly Assembly 8 Reverse these steps to reinstall the Lower Tray Assembly making sure that the printer is fully seated over the Lower Tray Assembly s guide pins Figure 8 1 Removing the LowerTray Assembly 8699 56 3 3 2 ...

Page 136: ...oosen the rear panel slightly before removing a side panel Before you remove the following panels you must first remove the panels noted above Rear cabinet panel remove the top rear panel first Top front cabinet panel remove the front cover and open the top cover Bottom front cabinet panel remove the front cover and the side panels Front cover panel first remove the front cover Top cover panel exi...

Page 137: ...Assembly 8 Figure 8 2 Removing the cabinet panels 8699 57A Top rear panel Top access cover panel Rear cabinet panel Left side panel Right side panel Top front access panel Front access panel Bottom cabinet panel Front access cover panel ...

Page 138: ...d module wiring harnesses on the left side of the printer 4 Remove the two screws securing the tray sensor assembly to the right side of the printer Disconnect and remove the assembly 5 Remove the two screws securing the paper feed module to the printer frame Slide the module out Reverse this procedure to reinstall the paper feed module Tools required 1 POSIDRIV screwdriver Small flat blade screwd...

Page 139: ...rocedure Paper feed module on page 8 6 3 Remove the two screws securing the paper feed circuit board to the paper feed module One screw is reached through an access hole Slide the board out of the way When you reinstall the paper feed circuit board be sure to engage the two solenoid gear pawls with their respective clutches Figure 8 4 Removing the paper feed circuit board 9015 13 Paper feed module...

Page 140: ... half of the paper feed module For reassembly note the alignment pins in the top half and the receiving holes in the bottom half Ensure that they properly line up during reassembly Figure 8 5 Removing the paper feed unit screws 4 4 9015 14 Paper feed module bottom half Paper feed module upper half ...

Page 141: ...8 5 Separate the two halves and flip the upper half over to expose all the rollers At this point you can proceed to any of the individual roller removal procedures explained on the following pages Figure 8 6 Separating the paper feed unit 9015 15 ...

Page 142: ...s an optional step 1 Remove the E ring securing the pick roller clutch Remove the clutch For reassembly note the keyed shaft the clutch fits onto 2 Remove the two E rings securing the pick roller to the upper half of the paper feed module Rotate and remove the paper pick roller 3 Remove the flag stop secured in place by one screw Figure 8 7 Removing the pick roller and clutch 8699 27 Pick roller P...

Page 143: ...Service Manual 8 11 FRU Disassembly Assembly 8 4 Rotate and remove the paper empty flag Figure 8 8 Removing the paper empty flag 8699 70 Paper empty flag Flag stop ...

Page 144: ... optional step 1 Remove the E ring securing the aligning roller clutch Remove the clutch For reassembly note the keyed shaft the clutch fits onto 2 Remove the two E rings securing the lower aligning roller black rubber to the upper half of the paper feed module Remove the lower aligning roller Be careful not to damage the paper empty flag Figure 8 9 Removing the lower aligning roller 2 8699 28 Was...

Page 145: ...Disassembly Assembly 8 3 Paper pass sensor 1 flag removal Rotate the paper pass sensor flag about 180o and slide it out of the paper feed unit Figure 8 10 Removing the paper pass sensor 1 flag 8699 71 Paper pass sensor 1 flag ...

Page 146: ...r aligning roller white nylon refer to Figure 8 6 2 Remove the two tensioning springs holding down each end of the upper aligning roller 3 Remove the two E rings securing the upper aligning roller Remove the aligning roller from the guide plate and bronze bushings Figure 8 11 Removing the upper aligning roller 8699 29 2 Upper aligning roller Guide plate 3 2 3 ...

Page 147: ...gure 8 6 2 Remove the two E rings securing the feed roller 3 Remove the white nylon gear and its pin 4 Remove the feed roller If necessary remove the right end bushing to create more clearance for removing the roller For reassembly reverse the steps you performed to reinstall the rollers Figure 8 12 Removing the feed roller 8699 30 Right end bushing 2 2 White nylon gear Gear pin 3 ...

Page 148: ...8 4 3 Lower exit roller Remove the E rings securing the lower exit roller pulley 4 Remove the lower exit roller pulley roller bushings and the paper eject belt 5 Upper exit roller Remove the E rings securing the upper exit roller pulley Also remove the E ring securing the other end of the roller 6 Remove the upper exit roller pulley roller and bushings Reverse these steps to reinstall the exit rol...

Page 149: ...emove the four screws securing the bail roller assembly two at each end one inside the frame and one outside to the print engine frame 5 Remove the bail roller assembly Disconnect the wiring harness leading to the paper clamp sensor 2 and the transfer roll mark sensors mounted inside the bail roller assembly Reverse these steps to reinstall the bail roller Note Upon reassembly make sure that the b...

Page 150: ...ings 3 Open the top cover Remove the thermal head cover plate held in place with two screws 4 Disconnect the power and data interface wiring harnesses Also disconnect the two wire head heater wiring harness from the thermal head 5 Remove the two retainer screws one at each end of the thermal head frame 6 Lift and remove the thermal head Tools required 1 POSIDRIV screwdriver Spring removal tool Fig...

Page 151: ...ground wire from the thermal head Reverse these steps to reinstall the thermal head then perform the Chapter 9 procedure Adjusting for best print quality on page 9 16 Route the ground wire and the head heater wiring harness behind the data and power wiring harnesses ...

Page 152: ... the earlier topic Printer cabinet panels on page 8 4 3 Loosen the drum belt tensioner set screw Push the tensioner to loosen the drum belt and the idler belt and then tighten the set screw to hold the belts in their loosened position 4 Remove the idler belt from the drum idler pulley and drum belt from the drum pulley Tools required 1 POSIDRIV screwdriver Needle nose pliers Small flat blade screw...

Page 153: ...spring and washers Also remove the drum shaft s brass bushing For reassembly note the two keyed portions of the drum shaft that the drum pulley s set screws tighten into Figure 8 16 Removing the drum belt and pulley Drum belt tensioner 3 4 5 Setscrews 9015 16 Drum gear Drum belt tensioner For reassembly tighten this set screw first into its countersunk hole ...

Page 154: ...ve the E rings and bronze bushings from each end of the front idler roller Remove the roller 7 Remove the bail roller assembly by removing the pair of screws at each end of the assembly Figure 8 17 Removing the front idler roller 6 8699 35 Front idler roller Drum 6 ...

Page 155: ...s shaft to the print engine frame Also remove the shaft s bronze bushing Note During removal and replacement be careful not to scratch or damage the drum Defects in the surface of the drum can affect print quality Figure 8 18 Removing the drum s right end bushing 7 8 Drum Bail roller assembly 7 8699 36 ...

Page 156: ... the drum shaft so that the set screws are positioned over the flat cutouts in the shaft Tighten the set screw that goes into the countersunk hole first Then tighten the set screw that sets against the other flat cutout Otherwise banding may occur in the prints if the drum pulley wobbles on the drum shaft Note After reassembly make sure that the drum belt is properly adjusted Refer to the topic Ad...

Page 157: ... earlier topic Printer cabinet panels on page 8 4 3 Disconnect the wiring harness leading to the paper feed motor 4 Remove the two screws securing the paper feed motor to the print engine frame Remove the motor Reverse these steps to reinstall the paper feed motor Tools required 1 POSIDRIV screwdriver Figure 8 20 Removing the paper feed motor Paper feed motor 3 4 8699 45 ...

Page 158: ...inter cabinet panels on page 8 4 3 Loosen the drum belt tensioner set screw Push the tensioner to loosen the drive belt and then tighten the set screw to hold the belt in its loosened position Unclip the tensioner spring 4 Remove the drum motor belt from the drum motor shaft pulley 5 Remove the card cage as detailed in the later procedure Card cage and power supply on page 8 36 Tools required 1 PO...

Page 159: ... the drum motor to the print engine frame one of the screws is the tensioner spring post Reach in through the power supply cavity and remove the motor Reverse these steps to reinstall the drum motor Figure 8 21 Removing the drum motor Drum idler pulley Drum motor belt 9015 17 Drum motor ...

Page 160: ...remove the transfer roll 3 Remove the left side cabinet panel Refer to the earlier topic Printer cabinet panels on page 8 4 4 On the inside of the printer loosen the transfer roll take up gear s two set screws Remove the gear Tools required 1 POSIDRIV screwdriver Figure 8 22 Removing the transfer roll take up gear Gear reverse side 8699 47 Transfer roll take up gear 4 ...

Page 161: ...wo screws securing the transfer roll take up motor to the print engine frame Remove the motor Reverse these steps to reinstall the transfer roll take up motor When you install the take up gear be sure to position the gear s set screw over the keyed portion of the motor shaft Figure 8 23 Removing the transfer roll take up motor 6 5 Transfer roll take up motor 9015 39 ...

Page 162: ...ermal head lift belt from the head lift motor shaft s pulley 5 Remove the screws securing the thermal head lift motor bracket and motor in place 6 Disconnect the thermal head lift motor s wiring harness 7 Remove the motor from the bracket by removing the three screws securing it in place Reverse these steps to reinstall the thermal head lift motor Refer to the Chapter 9 topic Head lift motor belt ...

Page 163: ...nsor 2 This sensor is mounted on the bail roller assembly To remove the sensor remove the bail roller assembly as explained in the earlier procedure Bail roller assembly on page 8 17 Thermal head position sensors These sensors are mounted on a small circuit board that attaches to the top side of the top cover It is easily accessible by removing the top cover panel Transfer roll mark sensors The tr...

Page 164: ...sconnect the wiring harness leading to the tray sensor assembly 5 Remove the two screws securing the tray sensor assembly to the side of the print engine 6 Remove the screw securing sensor board to the sensor assembly bracket Reverse these steps to reinstall the tray sensor assembly Tools required 1 POSIDRIV screwdriver Figure 8 25 Removing the tray sensor circuit board 4 6 Tray sensor bracket Tra...

Page 165: ...e paper feed module as explained in the previous procedure Paper feed module on page 8 6 3 Remove the two screws securing the paper feed circuit board to the paper feed module One screw is reached through an access hole Slide the board out of the way Tools required 1 POSIDRIV screwdriver Figure 8 26 Removing the paper feed circuit board 9015 20 Paper feed module Paper feed circuit board 3 ...

Page 166: ...p half of the paper feed module Separate the two halves and flip over the upper half 5 Unclip paper pass sensor 2 and remove it and its wiring harness leading to the paper feed circuit board Reverse these steps to reinstall paper pass sensor 2 Figure 8 27 Removing the paper pass sensor 2 8699 50 5 ...

Page 167: ...nd remove the transfer roll 3 Remove the drum as detailed in the earlier procedure Drum on page 8 20 4 Disconnect the paper clamp sensor s wiring harness 5 Remove the two screws securing the paper clamp sensor 1 in place Reverse these steps to reinstall paper clamp sensor 1 Tools required 1 POSIDRIV screwdriver Figure 8 28 Removing the paper clamp sensor 8699 53 Paper clamp sensor 4 5 ...

Page 168: ...e earlier topic Printer cabinet panels on page 8 4 3 Remove the hinged card cage top held in place by three screws 4 Disconnect all wiring harnesses from the card cage 5 Disconnect the four screws securing the card cage to the print engine frame two screws each on the left and the right sides Tools required 1 POSIDRIV screwdriver Figure 8 29 Disconnecting the wiring harnesses and removing the card...

Page 169: ...ead power supply harness from the power supply 7 Disconnect the power supply wiring harness leading to the thermal head Fuses Note the location of the power supply s fuses Engine fan Note that the engine fan blows into the card cage Reverse these steps to reinstall the power supply and card cage Figure 8 30 Removing the card cage and power supply Card cage 6 7 9015 08 Power supply ...

Page 170: ...dure Card cage and power supply on page 8 36 3 Remove the image processor board as explained in the procedure Image processor board on page 8 44 4 Remove the two screws securing the AC shield in place Remove the shield 5 Remove the four screws securing the power supply circuit board to the bottom pan of the card cage 6 Remove the ground screw 7 Remove the AC cord receptacle and AC voltage select s...

Page 171: ...ect board Reverse these steps to reinstall the power supply After replacing the power supply run the adjustment Thermal head temperature adjustment on page 9 16 to ensure that the thermal head is calibrated to the new power supply Figure 8 31 Removing the power supply circuit board A I R 9015 22 Power supply circuit board AC shield CN8 CN9 4 4 3 5 6 3 13 ...

Page 172: ...arges 2 Remove the left side and top rear cabinet panel Refer to the earlier topic Printer cabinet panels on page 8 4 3 Remove the card cage top held by 3 screws 4 Flip over the hinged card cage top 5 Disconnect the wiring harnesses leading to the engine control board Tools required 1 POSIDRIV screwdriver Figure 8 32 Disconnecting the wiring harnesses 5 9015 23 3 4 Card cage ...

Page 173: ...e and sensor calibration setting If for some reason you must reprogram the NVRAM IC perform the procedures Thermal head temperature adjustment on page 9 16 and Paper path check on page 9 7 Reverse these steps to install the engine control board Paper feed circuit board The paper feed circuit board can be removed as a part of the paper feed module disassembly procedure Refer to the earlier procedur...

Page 174: ...oard and the image processor board from the card cage Refer to the procedures Engine control board on page 8 40 and Image processor board on page 8 44 4 Remove the card cage and power supply assembly as explained in the earlier procedure Card cage and power supply on page 8 36 5 Remove the four screws securing the shield plate to the card cage 6 From underneath the card cage remove the two screws ...

Page 175: ...Refer to the earlier topic Printer cabinet panels on page 8 4 3 Remove the screws securing the I O board to the card cage 4 Disconnect the I O board s ribbon cable s from the image processor board The Phaser 440 I O board has two ribbon cables Remove the I O board Reverse these steps to reinstall the I O board and the image processor board Tools required 1 POSIDRIV screwdriver Figure 8 35 Removing...

Page 176: ...as explained in the previous procedure I O board on page 8 43 6 Lift out the image processor board Note If you are replacing an old image processor board for a new board swap the NVRAM IC U79 2 from the old board into the new board The IC is a small 8 pin socketed IC located near the Ethernet card Reverse these steps to reinstall the I O board and the image processor board When you reinstall the c...

Page 177: ... until it locks in place b When properly inserted a tab on each end of the connector slips into a hole on each end of the RAM SIMM Also a pawl on each end of the connector latches around each end of the RAM SIMM to lock it in place 6 Repeat Step 3 to install an additional memory module in J8 and then J9 if additional SIMMs are available 7 Reinstall the card cage top and the rear cabinet panels 8 R...

Page 178: ...on page 8 44 3 Insert the Ethernet card in connector J30 a and tilt the card down until it locks in place b When properly inserted a tab on each end of the connector slips into a hole on each end of the card Also a pawl on each end of the connector latches around each end of the card to lock it in place 4 Reinstall the image processor and I O board 5 Reinstall the card cage top and the rear cabine...

Page 179: ...ly 8 6 Reconnect the interface cables Turn on the printer and print the configuration page It list information regarding the Ethernet interface 7 Affix the Ethernet address label to the underside of the top cover where it can easily be accessed ...

Page 180: ......

Page 181: ...netic tip screwdriver 8 5 ins 003 0293 00 Extension tip 003 1388 00 1 POSIDRIV tip 003 0335 00 2 POSIDRIV tip 003 0336 00 Tweezer 003 0236 00 Hex wrench kit 003 1344 00 G 311S lubricating grease 006 7436 00 Antistatic mat 006 7056 00 Needle nose pliers 7 32 inch nutdriver Small flat blade screwdriver Flat blade screwdriver Volt ohm meter such as a Tektronix DM250 Multimeter Magnifying lens Such as...

Page 182: ...er to the Chapter 8 topic Printer cabinet panels on page 8 4 3 Set all the DIP 1 Switches off 4 Press and hold the TEST button and turn on the printer Release the TEST button The printer is now in service mode 5 Select the desired test pattern using DIP Switches 1 4 through 1 7 as detailed in Table 9 1 6 Toggle DIP Switch 1 8 on then off to start the print Leaving DIP Switch 1 8 on prints the sele...

Page 183: ...tion print Test Pattern 1 Banding check horizontal and vertical 66 cyan 1 3 page Test Pattern 2 Wrinkle check red frame pattern Test Pattern 3 Banding check horizontal and vertical 50 gray 1 3 page Test Pattern 4 Ghosting pattern for checking common VH current drop compensation Test Pattern 5 Banding check horizontal and vertical 50 cyan Test Pattern 6 8 color 4 step gradation Test Pattern 7 Wrink...

Page 184: ...de Place thermal head in print standby position Power supply VH head voltage check mode Second feeder connection test Paper path check pick feed clamp and eject Paper tray select Print start leading edge margin tolerance adjust generally a manufacturing adjustment Paper clamp top loss tolerance adjust generally a manufacturing adjustment Aging test manufacturing test Mechanical switch check 1 cove...

Page 185: ...tage VH check 1 Turn off the printer 2 Remove the rear cabinet panel to access the engine control board Refer to the Chapter 8 topic Printer cabinet panels on page 8 4 3 Press and hold the TEST button and turn on the printer Release the TEST button The printer is now in service mode 4 Set all the DIP 1 Switches off 5 Set DIP Switch 1 7 on to select the power supply VH check 6 Set DIP Switch 1 3 on...

Page 186: ...Set DIP Switch 1 6 on to select the Lower Tray Assembly connection test 6 Set DIP Switch 1 3 on to start the connection test LED ERROR blinks rapidly to indicate that the test is active 7 The LED JAM turns on to indicate that the Lower Tray Assembly is sensed Press the upper switch in the Lower Tray Assembly the LED MEDIA turns on Press the middle switch in the Lower Tray Assembly the LED RIBBON t...

Page 187: ... 3 Press and hold the TEST button and turn on the printer Release the TEST button The printer is now in service mode 4 Set all the DIP 1 Switches off 5 Set DIP Switches 1 6 and 1 7 on 6 Set DIP Switch 1 3 on to start the test LEDs ERROR and JAM blink rapidly to indicate the test is active 7 Toggle DIP Switch 1 8 to make the print engine perform each of the following actions paper pick paper clamp ...

Page 188: ...abinet panel to access the engine control board Refer to the Chapter 8 topic Printer cabinet panels on page 8 4 3 Press and hold the TEST button and turn on the printer Release the TEST button The printer is now in service mode 4 Toggle DIP Switch 1 8 to print a test print Examine the top margin of the print If it measures 11 5 mm 0 5 then the margin is within specification go to Step 12 If not co...

Page 189: ...en the value is stored LEDs RIBBON COVER and READY blink to indicate the newly entered top margin value 10 Set DIP Switch 1 3 off to stop the test 11 Print a test print to check the margins and paper clamping 12 Reinstall the top rear cabinet panel Note Top margin refers to the top edge of test prints produced by the print engine the top edge is inserted into the paper clamp Prints portrait images...

Page 190: ...inet panel to access the engine control board Refer to the Chapter 8 topic Printer cabinet panels on page 8 4 3 Press and hold the TEST button and turn on the printer Release the TEST button The printer is now in service mode 4 Toggle DIP Switch 1 8 to start a test print printing After the paper is clamped open the top cover remove the transfer roll and examine the paper loaded in the paper clamp ...

Page 191: ...nto the paper clamp 8 Toggle DIP switch 1 8 to store the new value into the printer s memory The MEDIA LED blinks when the value is stored LEDs RIBBON COVER and READY blink to indicate the newly entered top margin value 9 Set DIP Switch 1 3 off to stop the test 10 Print a test print to check the margins and paper clamping Note Top margin refers to the top edge of test prints produced by the print ...

Page 192: ...e 4 Tray switch 1 second feeder Tray switch 2 second feeder Tray switch 3 second feeder Paper empty sensor second feeder tray Mode 5 Paper pass sensor 1 Paper pass sensor 2 Paper exit sensor Drum home position sensor 1 Turn off the printer 2 Remove the rear cabinet panel to access the engine control board Refer to the Chapter 8 topic Printer cabinet panels on page 8 4 3 Press and hold the TEST but...

Page 193: ...m to actuate the switch Head lift sensor 2 do the same as head lift sensor 1 Optional Lower Tray Assembly installed sensor unplug the second feeder from the rear of the print engine TEST button press it Mode 3 PAPER RIBBON COVER READY Tray switch 1 standard feeder top switch Tray switch 2 standard feeder middle switch Tray switch 3 standard feeder lower switch Paper empty sensor standard tray empt...

Page 194: ...t panels on page 8 4 3 Press and hold the TEST button and turn on the printer Release the TEST button The printer is now in service mode 4 Set all the DIP 1 Switches off 5 Set DIP Switches 1 5 and 1 7 on 6 Set DIP Switch 1 3 on to start the test LEDs ERROR and JAM blink rapidly to indicate that tray selection is active 7 Toggle Dip Switch 1 8 on to select the tray you want 8 LED READY blinks rapid...

Page 195: ...or the amount of reflected light they detect from the white reflection plate located beneath the sensors LED READY blinks rapidly 8 Set DIP Switch 1 3 off to exit the mode Pick roller cleaning 1 Turn off the printer Install the pick roller cleaner in the A size tray 2 Remove the rear cabinet panel to access the engine control board Refer to the Chapter 8 topic Printer cabinet panels on page 8 4 3 ...

Page 196: ...e value printed on the thermal head This step sets a nominal value for the thermal head You may change the switch setting to achieve the best print quality 3 Print a saturation dither pattern test pattern 8 Refer to the earlier topic Printing test patterns on page 9 2 4 With a properly adjusted thermal head you should see 10 steps or color shade changes See Figure B 2 If you don t see 10 steps the...

Page 197: ... 3580 4401 to 4420 3581 to 3600 4421 to 4440 3601 to 3620 4441 to 4460 3621 to 3640 4461 to 4480 3641 to 3660 4481 to 4500 3661 to 3680 4501 to 4520 3681 to 3700 4521 to 4540 3701 to 3720 4541 to 4560 3721 to 3740 4561 to 4580 3741 to 3760 4581 to 4600 3761 to 3780 4600 to 4620 3681 to 3800 4621 to 4640 3801 to 3820 4641 to 4660 3821 to 3840 4661 to 4680 3841 to 3860 4681 to 4700 3861 to 3880 4701...

Page 198: ...n off to start the print on transparency film 7 Examine the print for speckle Speckles appear as pale blue dropouts in the blue field of the print on the left or right or perhaps both edges of the print If speckle appears go to Step 10 Otherwise go to Step 8 8 With a screwdriver turn the pitch adjustment screw on the affected side one turn counterclockwise Counterclockwise turns pull the affected ...

Page 199: ...19 Checks and Adjustments 9 13 Close the top cover and turn off the printer Reinstall the rear top cabinet panel Figure 9 3 Adjusting for thermal head skew 9015 27 Skew adjustment screws Caution Never adjust this screw ...

Page 200: ...potentiometer behind the drum idler pulley Refer to the Chapter 8 topic Printer cabinet panels on page 8 4 3 Press and hold the TEST button and turn on the printer Release the TEST button The printer is now in service mode 4 Set Dip Switch 4 and 7 on to select Test Pattern 9 Toggle DIP Switch 1 8 to start the test print printing Note The gray field in the test prints will appear plum colored 5 Exa...

Page 201: ... the potentiometer clockwise to remove the color from the gray 7 Repeat Steps 4 through 6 until the ghosting disappears 8 Turn the printer off and replace the cabinet panels Figure 9 4 VH current compensation adjustment 9015 40 Look for color in the gray printing at these locations VH current compensation adjust potentiometer ...

Page 202: ...er and lower drum belt tensioner set screws one half turn each The tensioner spring will automatically adjust the belt to the correct tension 4 Rotate the drum pulley in the clockwise direction so that it rotates at least one full revolution This evens out the tension in the two drum belts 5 Hold the belt tensioner in its position and tighten its screws to secure it in place Tighten the lower drum...

Page 203: ...nd 2 one half turn each 4 Lift up on the upper half of the head lift motor belt to eliminate slack in the lower half of the belt At the same time pull the head lift motor in a rearward direction with 2 to 3 kgs 4 to 7 lbs of force to tension the belt 5 Holding the head lift motor with the correct tension tighten set screw 1 and then set screw 2 6 Reinstall the cabinet panels Tools required 1 POSID...

Page 204: ......

Page 205: ...its for the Phaser 440 Color Printer Changes to Tektronix instruments are made to accommodate improved components as they become available It is important when ordering parts to include the following information Component s order number Instrument type or number Instrument serial number Modification number if any ...

Page 206: ...ty Name and description 1 118 8938 00 1 CABINET LEFT SIDE 2 118 8937 00 1 CABINET BACK LOWER 3 118 8936 00 1 CABINET BACK UPPER 4 118 9134 00 1 CABINET TOP WITH OPEN LEVER 5 118 8939 00 1 CABINET RIGHT SIDE 6 118 8933 00 1 CABINET FRONT UPPER WITHOUT LED BOARD 7 118 8934 00 1 CABINET FRONT CENTER 8 118 9133 00 1 CABINET FRONT LOWER 9 118 8841 00 1 DOOR FRONT ACCESS ...

Page 207: ...Service Manual A 3 Field Replaceable Units List A Figure A 1 The printer exterior FRUs 8699 76A 1 2 3 4 5 6 7 8 9 ...

Page 208: ...ORE SENSORS 22 118 8843 00 1 000 MOTOR PAPER FEED 23 118 9139 00 1 000 MOTOR ASS BLY TRANSFER ROLL TAKE UP 24 118 9136 00 1 000 TORQUE LIMITER 25 118 9138 00 1 000 BAIL ROLLER ASS BLY W SENSORS 26 118 9092 00 1 000 THERMAL HEAD W SCREWS 27 118 8848 00 1 000 SENSOR HOME POSITION 28 118 8859 00 1 000 FRONT PANEL LED UNIT 29 118 8838 01 1 000 CLUTCH KIT ALIGNING ROLLER AND PAPER PICK UP ROLLER CLUTCH...

Page 209: ...Service Manual A 5 A FRU Replaceable Parts List Figure A 2 The internal printer 6 2 3 4 9 8 11 12 15 37 36 14 15 18 19 5 34 16 33 25 30 17 24 26 28 35 15 27 32 31 29 23 22 21 20 9015 07 ...

Page 210: ...1 000 MANUAL TECH PHASER 440 SW PRINTING REFERENCE 070 9014 00 1 000 MANUAL TECH USER PHASER 440 070 9014 10 1 000 MANUAL TECH USER PHASER 440 FRENCH ONLY 070 9014 20 1 000 MANUAL TECH USER PHASER 440 ITALIAN ONLY 070 9014 30 1 000 MANUAL TECH USER PHASER 440 GERMAN ONLY 070 9014 40 1 000 MANUAL TECH USER PHASER 440 SPANISH ONLY 334 8366 17 1 000 MARKER IDENT 440 LOGO STD 334 8366 18 1 000 MARKER ...

Page 211: ...ep gradation 128 step gradation 100 fills Thermal head temperature set This indicates the currently set value of DIP switches 2 1 through 2 8 0 means ON The four other blue bars are alternate settings for lighter or darker printing Vertical banding Horizontal banding Check Y motor action and drum belt tension Chapter 9 Gray fill acceptable Note Gray fill appears plum colored Dropout caused by ther...

Page 212: ...ppear purple because the prints are not compensated for the hot magenta band used in the transfer rolls Figure B 2 Saturation dither pattern 001107 17 9015 42 10 step saturation gradation If not refer to thermal head temperature adjustments in Chapter 9 Gray fill plum colored ...

Page 213: ...Service Manual B 3 Test Patterns B Figure B 3 Wrinkle pattern 9015 43 Look for streaks of yellow in the red field and streaks of red in the purple lines 001102 17 ...

Page 214: ...tline 4 6 D dark prints light prints 6 16 data buffer 5 6 controller 5 6 image 5 4 DIP switches print engine 9 2 rear panel 1 8 drum removing 8 20 theory 5 11 drum motor theory 5 11 dye 1 2 dye sublimation printing 1 2 E electrical specifications 1 14 electronic bulletin board 4 6 engine fan checking 6 4 6 19 environmental specifications 1 15 error codes troubleshooting with 6 18 error condition f...

Page 215: ...s theory 5 13 Lower Tray Assembly removing 8 2 lubrication 7 2 M Macintosh printing 3 1 using the Error Handler utility 3 3 mechanical controller 5 7 Microsoft Windows standard PostScript printer driver 2 23 motors removing 8 25 N no image on print 6 15 normal power up self test 6 31 Novell NetWare 1 2 Novell NetWare verification 3 6 null modem cable 2 28 NVRAM resetting 6 32 O OS 2 connection ver...

Page 216: ...g process 5 2 printing test patterns 9 2 printing to a Macintosh 3 1 printing to a workstation 3 8 printing using TCP IP 3 8 R RAM SIMM installing 8 45 RARP 2 15 rear panel description 1 8 regulatory standards 1 16 replaceable parts A 1 resetting NVRAM 6 32 rollers inspecting 7 3 removing 8 7 S SCSI disk drive installing 2 11 self check selecting 9 4 self diagnostic modes 6 31 self test print patt...

Page 217: ...embly 8 1 top margin adjustment 9 10 torque limiter troubleshooting 6 13 transfer roll description 5 2 transfer roll core sensors 1 6 transfer roll feed motor theory 5 10 transfer roll jam troubleshooting 6 12 transmission retry Windows 2 22 tray sensors 1 7 troubleshooting 6 1 U UNIX printing 3 8 V verification self test 6 31 VMS printing 3 9 W white portion of print is colored 6 14 Windows 3 1 d...

Page 218: ...N1 Pin Signal Pin Signal Pin Signal Pin Signal 1 CVOPN1 0 10 PSS 0 19 FA2 0 28 5 VDC 2 PEJCT 0 11 5 VDC 20 FAN2 0 29 GND 3 CVOPN2 0 12 GND 21 FB2 0 30 RTYP2 4 DRMT 0 13 PS1 0 22 FBN2 0 31 GND 5 PE 0 14 PS2 0 23 GND 32 RTYP0 6 PIN O 15 PS3 0 24 PCLMP 33 no connect 7 P GND 16 PPASS2 25 5 VDC 34 no connect 8 24S 17 FCOM 26 DRMHP 9 PFS 0 18 FCOM 27 GND Table C 2 Connector CN2 Pin Signal Pin Signal 1 R...

Page 219: ...THR 9 HLFTA 20 GND 10 GND 21 PCLMP2 11 HLFTB 22 5V Table C 5 Connector CN6 Pin Signal Pin Signal 1 GND 18 GND 2 GND 19 DATA CLOCK 3 DATA IN 0 20 GND 4 GND 21 LATCH 0 5 DATA IN 1 22 GND 6 GND 23 COUNT CLK 0 7 DATA IN 2 24 GND 8 GND 25 BEO 1 9 DATA IN 3 26 GND 10 GND 27 COUN T CLK 2 11 DATA IN 4 28 BEO 2 12 GND 29 VDD 13 DATA IN 5 30 VDD 14 GND 31 THERM 1 15 DATA IN 6 32 THERM 2 16 GND 33 THERM 3 17...

Page 220: ...agrams C Table C 6 Connector CN7 Pin Signal Pin Signal 1 DRMCOM 4 DRMAN 0 2 DRMCOM 5 DRMB 0 3 DRMA 0 6 DRMBN 0 Table C 7 Connector CN8 Pin Signal Pin Signal 1 5 VDC 5 LJAM 0 2 LCOV 0 6 LERR 0 3 LTROLL 0 7 LRDY 0 4 LPAP 0 8 LPWR 0 ...

Page 221: ...ensor left 2 1 34 33 6 1 1 2 1 2 21 22 CN5 Thermal head heater Thermal head lift motor Center head fan Transfer roll mark sensor Left head fan Right head fan Paper loaded sensor Core sensor right Paper clamp sensor Paper feeder motor Paper feeder circuit board Core sensor front Drum home position sensor Thermal head CN1 CN7 Front panel 8 1 CN8 CN3 CN6 CN12 ...

Page 222: ...ensor Core sensor right Paper feed motor Paper feed circuit board Paper empty sensor Paper pass 1 Transfer roll feed motor Paper eject sensor Tray sensor s board Paper pass 2 sensor Front cover open sensor Top cover open sensor Power supply Engine fan Front panel board Lower Tray Assembly Drum motor Thermal head lift motor Thermal head fan Head fan left Thermal head position sensor board Thermal h...

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