Tektronix 502 series, Instruction Manual

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GENERAL IN FO R M A TIO N
Terms and Shipment
For domestic orders, placed in accordance with the
normal Tektronix marketing practices, our terms are net
thirty days. Shipping delay may be prevented by estab­
lishing credit at the time of placing your order. When
desirable, COD shipments can be arranged. Normally
all prices and original quotations are f.o.b. factory.
Unless otherwise specified on your order, shipment
will be made via Motor Freight. If another carrier is
specified, shipment will be made at full valuation unless
your order instructs differently. In case air shipment and
full valuation are desired, please specify whether Air
Express or Air Freight. Lacking specification, Air Freight
and full valuation will be chosen.
Export O rde rs
To provide our overseas customers with instruments at
prices based on eminently fair exchange rates, assistance
in ordering, and most important, service after receipt of
their instruments, Tektronix has established authorized
distributors in many overseas countries. To take advan­
tage of these services, available ONLY through your
AUTHORIZED TEKTRONIX DISTRIBUTOR, and to eliminate
the necessity of paying a premium for our instruments,
please direct all inquiries and orders to the TEKTRONIX
DISTRIBUTOR in your country. Customers in a country not
presently served by an authorized Tektronix distributor
are asked to send all inquiries and orders directly to Tek­
tronix, Inc., Portland, Oregon.
D elivery
Acceptance of purchase orders is indicated by our ac­
knowledgement, and estimated shipment time is given
from date of acknowledged acceptance. Every effort
is made to meet the estimated shipment date, but there
is the possibility that circumstances beyond our control
might make it impossible to meet the quoted schedules.
Field M aintenance
Tektronix Field Maintenance is provided as a service
to our customers. W ork is expedited whether or not
the instrument is in warranty.
Should replacement parts be required, whether at no
charge under warranty or at established net prices,
notify us promptly, including sufficient details to identify
the required parts. W e will ship them transportation
paid (via air to meet emergencies, if requested) as soon
as possible, usually within 24 hours.
Requests for repairs or replacement parts should in­
clude type number and serial number and should be
directed to the Tektronix Field Office or Representative
in your area. In an emergency, please wire or phone
Field Engineering, Tektronix, Inc., Portland, Oregon. This
procedure will assure you the fastest possible service.
If an instrument must be returned to the factory for
repairs, notify Field Engineering directly or through your
Tektronix Field Office or Representative,
i n d i c a t i n g
t y p e n u m b e r a n d s e r i a l n u m b e r ,
and you will be
notified at once as to procedure to be followed. PLEASE
DO NOT RETURN AN INSTRUMENT BEFORE RECEIVING
DIRECTIONS. Instruments and parts returned from coun­
tries other than the United States
m u s t b e a c c o m p a n ­
i e d b y a n i n v o i c e
to clear through customs.
It is standard practice for Tektronix to incorporate
improvements in production instruments as they are de­
veloped in our laboratories. When it is feasible to add
such improvements in the field, modification kits are
made available to those who wish to modernize their
own instruments.
For customers who have large quantities of Tektronix
instruments and wish to equip their maintenance de­
partments with factory-tested components, integrated
kits of parts are available. Kits are designed to cover
expected needs of a group of ten instruments of the
same type.
W a rra n ty
All Tektronix instruments are fully guaranteed against
defective materials and workmanship for one year. Tek­
tronix transformers, manufactured in our own plant,
carry an indefinite warranty.
Any questions with respect to the warranty mentioned
above should be taken up with your Tektronix Field
Engineer.
Overseas W a rra n ty Replacements
The same general warranty policies above apply; how­
ever, surface shipment will be made prepaid C.I.F. port
of unloading. Customers requesting air shipment for emer­
gency replacements will be invoiced for one-half of the
shipment charges and Tektronix will assume the remain­
der of these charges C.I.F. airport of destination.
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