TECOM GW6000, Administrator'S Manual

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GW 6000 Administrative Guide System Features
3. System Features
3.1 Answering Position
For incoming calls from PSTN (FXO ports), system provides the flexibility to ring to
different destinations. System also provides the ability to have the calls to ring to 1-6
different extensions according to the system service mode (day or night modes).
It is also for those incoming VoIP calls from the registered ISP (Uplink Server) to be
routed with the same method.
3.2 Auto Attendant & Voice Mail
The IG Auto Attendant can greatly enhance business office productivity by providing
either a full-duty automated attendant to handle all incoming system calls or part-duty
automated attendant to handle overflow traffic.
The Automated Attendant & Voice Mail Module provides 128MB of programmable voice
announcements. It provides four ports to handle four (4) simultaneous callers. It
provides the following functions:
z
Auto Attendant Functions
It provides an incoming caller with a customized welcome greeting that
describes the actions available to an incoming caller:
„
Provide four kinds of main greeting messages: Day, Night, Noon,
and Holiday greeting messages.
„
Dial an extension number or operator code to reach the appreciate
destination.
„
Press a digit to leave a message in a particular mailbox.
„
Press a digit to make an outside call via the specified check.
„
Provide the phone to forward the call to its voicemail box.
„
Provide the phone to set Direct Call Forward, Busy Call Forward or
No Answer Call Forward. It will forward the incoming trunk call to
another extension.
„
Provide the phone to set Do Not Disturb to stop the incoming line call
from ringing.
z
Voice Mail Functions
All mailbox users have access to these mailbox features
„
Delete, save, or skip messages.
„
Send messages to other mailbox.
„
Receive message information indicating the date, time, and sender
information, if available.
„
Change personal greeting, and password.
„
Playback controls when reviewing messages.
„
Record a temporary greeting.
„
Send a notification via email when getting a leaving message.
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The maximum recording length for each call is 60 seconds.
„
The maximum total length for each user is about 18 minutes.
„
For each leaving message, it's saved 1 - 7 days
z
Voice Messages
„
Provide two languages service for the all voice files.
„
Administrators can record the all voice messages by themselves.
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