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TECOM GW6000, Administrator'S Manual

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GW 6000 Administrative Guide 

 

Table of Contents 

Appendix 2.2 Flowchart............................................................................................................................................... 94

 

Appendix 2.2.1 Automated Attendant ..................................................................................................................... 94

 

Appendix 2.2.2 Subscriber Voicemail Flowchart.................................................................................................... 96

 

Appendix 2.2.3 Mailbox Administer Flowchart...................................................................................................... 98

 

Appendix 2.2.4 System Administrator’s Voicemail Flowchart ............................................................................. 103

 

Appendix 3: Feature Access Codes Assignment .............................................................106

 

Copy Right 2006 Tecom, Co. LTD. All rights reserved 

Page 4 of 107 

Summary of Contents for GW6000

Page 1: ...TECOM GW6000 Administrator s Manual ver 1 2 x Copyright 2006 by TECOM CO LTD ...

Page 2: ...t 11 3 20 Make an Outside Call 12 3 21 Message Waiting Indication 12 3 22 Multi Line Appearance 12 3 23 Music On Hold 12 3 24 Night Switching 12 3 25 Numbering Plan 12 3 26 Paging 12 3 27 Plug and Play 12 3 28 Polarity Reversal PR Detection 12 3 29 PSTN Backup 13 3 30 Registration 13 3 31 Remote Management via PC 13 3 32 System Time Date 13 3 33 Toll Restriction 13 3 34 Transfer 13 3 35 Trunk Grou...

Page 3: ...stics 31 6 3 3 Route 31 6 3 4 ARP 32 6 4 Advanced Setup 33 6 4 1 LAN 33 6 4 2 WAN 34 6 4 3 Route 36 6 4 4 NAT 38 6 4 5 Security 41 6 4 6 Quality of Service 44 6 4 7 Dynamic DNS 47 6 5 Wireless 48 6 5 1 Basic 48 6 5 2 Security 48 6 5 3 MAC Filter 50 6 5 4 Wireless Bridge 51 6 5 5 Advanced 52 6 5 6 Station Info 54 6 6 Voice 55 6 6 1 Phone 55 6 6 2 Trunk 57 6 6 3 Voice Mail 72 6 7 Management 76 6 7 1...

Page 4: ...Automated Attendant 94 Appendix 2 2 2 Subscriber Voicemail Flowchart 96 Appendix 2 2 3 Mailbox Administer Flowchart 98 Appendix 2 2 4 System Administrator s Voicemail Flowchart 103 Appendix 3 Feature Access Codes Assignment 106 Copy Right 2006 Tecom Co LTD All rights reserved Page 4 of 107 ...

Page 5: ...of modern network and Internet technologies are essential for administrator Analog Phone ADSL Modem Cable Modem WiFi Phone Notebook PC Figure 1 1 Router Connection Diagram Interfaces z WAN Interface 10 100Base T Ethernet port z CO Interface 3 FXO Loop Start for PSTN z Analog Device Interface 1 FXS for analog Telephone or FAX z LAN Interface 4 Ethernet 10 100Base T z Built in 802 11g Wi Fi access p...

Page 6: ...3 To configure each phone and install them into the network 4 To configure each interfaces and install them into IG 5 And to solve the problems what users encounter during operation Copy Right 2006 Tecom Co LTD All rights reserved Page 6 of 107 ...

Page 7: ...o 158ºF Operating Humidity 10 to 80 relative humidity Non Condensing Environmental Storage Humidity 10 to 90 Non Condensing 2 2 Front Panel The front panel contains several LEDs that indicate the status of the unit Figure 2 1 Front Panel of GW6000 LED Name Color Status Description On Power on POWER Blue Off Power off On Wireless LAN initialization success WIRELESS Blue Off Wireless LAN is not pres...

Page 8: ...o your ADSL Modem It s to connect to the remote network LAN1 4 RJ 45 connector Connects the device to your PC s Ethernet port or to the uplink port on your LAN s hub TEL1 RJ 11 connector Connects the device to your analog phone Line 1 3 RJ 11 connector Connects the device to your PSTN lines Power Connects to the supplied power converter cable On Off Switches the device on and off Copy Right 2006 T...

Page 9: ...y Night Noon and Holiday greeting messages Dial an extension number or operator code to reach the appreciate destination Press a digit to leave a message in a particular mailbox Press a digit to make an outside call via the specified check Provide the phone to forward the call to its voicemail box Provide the phone to set Direct Call Forward Busy Call Forward or No Answer Call Forward It will forw...

Page 10: ...ination is a PSTN line an IP line a line group or another GW6000 3 6 Caller ID GW6000 provides the ability to detect the calling party identification provided by CO via PSTN lines or by Uplink Server via IP trunks This data when received by the telephone carrier will be displayed on all ringing IP phones or Caller ID equipped Single Line Telephone 3 7 Caller ID to Extension When Caller ID data is ...

Page 11: ...system in such a way that the previous call in progress is held or placed in a status of transfer awaiting further instructions from the user 3 17 IG to IG While dialing a number it may route to another GW6000 through Call Routing Table It allows the user to make a direct call to an extension in another GW6000 It also allows the user to share the PSTN or IP Trunks in another GW6000 to make an outs...

Page 12: ...ill give music to the other external party 3 24 Night Switching GW6000 provide Day and night settings in service mode page And during different time Trunk incoming call will be forwarded to different extensions according to the settings 3 25 Numbering Plan The Numbering Plan refers to the structure of dialed access to the various resources that are part of the system GW6000 also allows for a very ...

Page 13: ...a Trunk line is inconsistent with the dialing extension s COS the call is denied This calling COS criteria can be applied to local calls long distance calls and specific numbers that are considered allowed in areas where other numbers may be restricted 3 34 Transfer Transfer is used to deliver calls at your extension to another extension It means that calls can be routed to IG system destinations ...

Page 14: ...GW 6000 Administrative Guide System Features Wireless Security Internet Time Numbering Plan IP Trunk Call Routing Table Copy Right 2006 Tecom Co LTD All rights reserved Page 14 of 107 ...

Page 15: ... word Depends means that the features depend on whether the phone provides 4 1 Alphanumeric Display The IP Phone extension provides a graphic LCD that supports 64 alphanumeric characters The LCD enhances many system features 4 2 Basic Call To make an intercom call dial a Station number IP Terminal POTS or a Voice Mail number To make an outgoing call dial a phone number System chooses a line PSTN l...

Page 16: ... to put a call on hold press flash then hang up optional It s to return to the original call press flash or pick up the phone For Tecom IP2007 2008 please refer to IP Phone User Guide 4 5 Call Transfer It allows a user to perform a screened or unscreened transfer to an extension or an outside phone number For the Single Line phone it s to transfer a call press flash then dial the new number To tra...

Page 17: ...an extension has DND and Call Forward enabled at the same time Calls follow the DND To enable the do not disturb feature dial 4 To disable the do not disturb feature dial 4 4 11 External Call Forward ECF via Auto Attendant Auto Attendant Call Forwarding reroutes incoming trunks calls from one extension to another destination The destination of a call forward can be an outside phone number 4 12 Fea...

Page 18: ...ould be extension number phone number or IP address For Tecom IP2007 2008 please refer to IP Phone User Guide 4 19 Phone Lock Unlock You can use the Lock feature to prevent unauthorized trunk calls from being made from extension A locked extension continues to receive incoming trunk calls and a user can continue to place and receive intercom calls Outgoing Trunk calls are blocked To lock the phone...

Page 19: ...etup This system administrator can configure the GW6000 remotely or locally via a Web Browser When GW6000 return to default factory settings its LAN address is 192 168 1 1 and username is admin password is admin Wizard Setup allows system administrator to select the appropriate operation mode and configure the corresponding setting step by step The following eight items are supported z WAN Setting...

Page 20: ...P is an Internet protocol for automating the configuration of computers that use TCP IP DHCP can be used to automatically assign IP addresses to deliver TCP IP stack configuration parameters such as the subnet mask and default router and to provide other configuration information This page shows the current existing WAN interfaces in the system by DHCP mode Figure 5 1 2 Copy Right 2006 Tecom Co LT...

Page 21: ...ver Ethernet PPPoE requires a user name and password that your ISP has provided to you to establish your connection This page shows that the current existing WAN interfaces in the system is PPPoE mode Figure 5 1 3 Figure 5 1 3 Wan Settings PPPoE mode Copy Right 2006 Tecom Co LTD All rights reserved Page 21 of 107 ...

Page 22: ...able or disable DHCP Server and configure related settings for that mode Figure 5 2 1 Lan Settings If necessary check the Secondary IP to configure the secondary IP address and Subnet Mask for LAN Figure 5 2 2 This IP address is used for management only Figure 5 2 2 Lan Settings Secondary LAN IP checked Copy Right 2006 Tecom Co LTD All rights reserved Page 22 of 107 ...

Page 23: ...as SSID and restrict the channel set based on country requirement Figure 5 3 Wireless Basic 5 2 4 Wireless Security The page Figure 5 4 allows you to configure security features of the wireless LAN interface You can set the network authorization method select data encryption specify whether a network key is required to authenticate to this wireless network and specify the encryption strength Figur...

Page 24: ...ect system time It is useful such as reviewing the System Log Figure 5 5 Internet Time 5 2 6 Numbering Plan GW6000 has a flexible numbering plan so that phone or trunk numbers can be customized to meet a wild range of applications It will check the numbers what you enter to prevent from conflicting among the all system resources Copy Right 2006 Tecom Co LTD All rights reserved Page 24 of 107 ...

Page 25: ... Numbering Plan 5 2 7 IP Trunk GW6000 can register up to 8 SIP Uplink Servers The extensions may make a call to the users of the Uplink Servers or any user in the world through the Uplink Servers Copy Right 2006 Tecom Co LTD All rights reserved Page 25 of 107 ...

Page 26: ...GW 6000 Administrative Guide Quick Installation Figure 5 7 IP Trunk Copy Right 2006 Tecom Co LTD All rights reserved Page 26 of 107 ...

Page 27: ...ng and or inserting digits Figure 5 8 Call Routing Table 5 2 9 Wizard Setup Finished When you click Save Reboot Button at above page the wizard setup will save your setting and the wizard setup will finished Then the system will reboot as shown below Figure 5 9 Wizard Setup finished Congratulations The installation of the GW6000 is complete For additional details advanced configuration or any othe...

Page 28: ... in WAN port the default user name is support the default password is support 6 2 Establish The Connection Enter the IP address of GW6000 from the Web Browser A Dialogue Box will pop up to request the user to enter username and password Figure 6 1 Figure 6 1 Authentication Please enter the management username password into the fields then click the OK button default username password is admin admi...

Page 29: ...ation of Intelligent Gateway the home page Device Info Summary will be displayed In the Web Configuration if a wireless card is in the GW6000 it is divided into six categories Figure 6 3 z Device Info z Advanced z Wireless z Voice z Management z Diagnostics Copy Right 2006 Tecom Co LTD All rights reserved Page 29 of 107 ...

Page 30: ...ery If there is no wireless card plugged in the GW6000 it is divided into five categories Figure 6 4 z Device Info z Advanced z Voice z Management z Diagnostics Figure 6 4 Device Info Summary no Wireless card Copy Right 2006 Tecom Co LTD All rights reserved Page 30 of 107 ...

Page 31: ...gure 6 4 you can get the information reflects the current software version and connection status It includes Version Info and Network Info 6 3 2 Statistics In this page Figure 6 5 you can get the network statistics of the specific interface Figure 6 5 Device Info Statistics 6 3 3 Route In this page Figure 6 6 you can get the IP route information of the device Copy Right 2006 Tecom Co LTD All right...

Page 32: ...e 6 6 Device Info Route 6 3 4 ARP This page Figure 6 7 shows an ARP table which map IP network addresses to hardware addresses used by data link level protocol Figure 6 7 Device Info ARP Copy Right 2006 Tecom Co LTD All rights reserved Page 32 of 107 ...

Page 33: ...ger DMZ z Security Incoming Filtering Outgoing Filtering Parental Service z Quality of Service Traffic Class Bandwidth Control z Dynamic DNS 6 4 1 LAN It allows you to set LAN IP and Subnet Mask for LAN interface Figure 6 8 1 You can also enable or disable DHCP Server and configure related settings for that mode Figure 6 8 1 Advanced Setup LAN Copy Right 2006 Tecom Co LTD All rights reserved Page ...

Page 34: ...ble Firewall and IGMP When the Firewall option is selected you can configure firewall settings in the followed Security directory Or the Security directory will hide and firewall settings is disabled Network Address Translation NAT allows you to share one Wide Area Network WAN IP address for multiple computers on your Local Area Network LAN In GW6000 NAT is default enabled and is not showing on th...

Page 35: ...lly assign IP addresses to deliver TCP IP stack configuration parameters such as the subnet mask and default router and to provide other configuration information This page shows the current existing WAN interfaces in the system is DHCP mode Figure 6 9 2 Figure 6 9 2 Advanced Setup WAN DHCP Mode This page shows the current existing WAN interfaces in the system is PPPoE mode Figure 6 9 3 Copy Right...

Page 36: ...on Figure 6 9 3 Advanced Setup WAN PPPoE Mode 6 4 3 Route It s separated into two parts Static Route and RIP 6 4 3 1 Static Route Figure 6 10 1 Advanced Setup Route Static Route Copy Right 2006 Tecom Co LTD All rights reserved Page 36 of 107 ...

Page 37: ...te Static Route Add 6 4 3 2 RIP To activate RIP for the device select the Enabled radio button for Global RIP Mode To configure an individual interface select the desired RIP version and operation followed by placing a check in the Enabled checkbox for the interface Click the Apply button to save the configuration and to start or stop RIP based on the Global RIP mode selected Figure 6 11 Figure 6 ...

Page 38: ... WAN side identified by Protocol IP address and service port to the internal server with private IP address on the LAN side The Internal port is required only if the external port needs to be converted to a different port number used by the server on the LAN side Figure 6 12 1 Figure 6 12 2 Figure 6 12 1 Advanced Setup NAT Virtual Servers Copy Right 2006 Tecom Co LTD All rights reserved Page 38 of...

Page 39: ...the remote parties Port Trigger dynamically opens up the Open Ports in the firewall when an application on the LAN initiates a TCP UDP connection to a remote party using the Triggering Ports The Router allows the remote party from the WAN side to establish new connections back to the application on the LAN side using the Open Ports Figure 6 13 1 6 13 2 Copy Right 2006 Tecom Co LTD All rights reser...

Page 40: ...6000 Administrative Guide Configuration Figure 6 13 1 Advanced Setup NAT Port Triggering Figure 6 13 2 Advanced Setup NAT Port Triggering Add Copy Right 2006 Tecom Co LTD All rights reserved Page 40 of 107 ...

Page 41: ...tal Control 6 4 5 1 Incoming Filter It allows the users to create a filter rule to identify incoming IP traffic by specifying a new filter name and at least one condition All of the specified conditions in this filter rule must be satisfied for the rule to take effect Figure 6 15 1 Figure 6 15 2 By default all incoming IP traffic from the WAN will be blocked if it is not consistent with the incomi...

Page 42: ...tering Add 6 4 5 2 Output Filter It allows the users to create a filter rule to identify outgoing IP traffic by specifying a new filter name and at least one condition All of the specified conditions in this filter rule must be satisfied for the rule to take effect Figure 6 16 1 Figure 6 16 2 Copy Right 2006 Tecom Co LTD All rights reserved Page 42 of 107 ...

Page 43: ...l It adds time restriction to a special LAN device connected to the Router The Browser s MAC Address automatically displays the MAC address of the LAN device where the browser is running To restrict other LAN device click the Other MAC Address button and enter the MAC address of the other LAN device Figure 6 17 1 Figure 6 17 2 Copy Right 2006 Tecom Co LTD All rights reserved Page 43 of 107 ...

Page 44: ...1 Advanced Setup Security Parental Control Figure 6 17 2 Advanced Setup Security Parental Control Add 6 4 6 Quality of Service It s separated into two parts Traffic Class and Bandwidth Control Copy Right 2006 Tecom Co LTD All rights reserved Page 44 of 107 ...

Page 45: ... the traffic from LAN to WAN the traffic from WAN to LAN will not be applied Enter the QoS class name for this policy Define the priority for this policy and the priority will be used by the next bandwidth control setting GW6000 will modify the IP header with new IP Precedence and or IP Type Of Service fields It s a IP Layer QoS policy At least but not limited to one condition must be configured F...

Page 46: ...ream bandwidth according to your settings Figure 6 19 And it can ensure the highest priority IP packets traffic firstly By default all voice packets has been queued in the highest IP packets and the others has been queued in the normal IP packets if they have not been set in the priority field of the traffic class rule Copy Right 2006 Tecom Co LTD All rights reserved Page 46 of 107 ...

Page 47: ...ows you to alias a dynamic IP address to a static hostname in any of the many domains allowing your DSL router to be more easily accessed from various locations on the Internet Figure 6 20 1 Figure 6 20 2 Figure 6 20 1 Advanced Setup Dynamic DNS Figure 6 20 2 Advanced Setup Dynamic DNS Add Copy Right 2006 Tecom Co LTD All rights reserved Page 47 of 107 ...

Page 48: ...he network from active scans set the wireless network name also known as SSID and restrict the channel set based on country requirement Figure 6 21 Wireless Basic 6 5 2 Security The page allows you to configure security features of the wireless LAN interface You can set the network authorization method select data encryption specify whether a network key is required to authenticate to this wireles...

Page 49: ...p Rekey Interval Set the WPA WPA2 Group Rekey Interval in seconds Leave blank or set to zero to disable periodic re keying Figure 6 22 1 Wireless Security Radius Server Set the IP address of the RADIUS server to use for authentication and dynamic key derivation RADIUS Server is responsible for receiving user connection requests authenticating the user and then returning all of the configuration in...

Page 50: ...a as it s transmitted from one end point to another WEP is used at two lowest layers the data link and physical layer WEP is designed to make up for the inherent security in wireless transmission as compared to wired transmission Shared Key Authentication Set whether shared key authentication is required to associate A valid network key must be set and selected if required Figure 6 22 2 Figure 6 2...

Page 51: ...igure 6 23 2 Wireless MAC Filter Allow Deny 6 5 4 Wireless Bridge It allows the users to configure wireless bridge features of the wireless LAN interface You can select Wireless Bridge also known as Wireless Distribution System to disables access point functionality Selecting Access Point enables access point functionality Wireless bridge functionality will still be available and wireless stations...

Page 52: ...your wireless network You can select from one transmission speed or keep the default setting Auto to have the IAD automatically use the fastest possible data rate Multicast Rate The default setting is 54Mbps The range is from 1 to 54Mbps The rate of data transmission should be set depending on the speed of your wireless network You can select from one transmission speed or keep the default setting...

Page 53: ... DTIM A DTIM field is a countdown field informing clients of the next window for listening to broadcast and multicast messages When the router has buffered broadcast or multicast for associated clients it sends the next DTIM with a DTIM Interval value Its clients hear the beacons and awaken to receive the broadcast and multicast message Beacon Interval The default value is 100 Enter a value betwee...

Page 54: ...1b networks Turn protection off to maximize 802 11g throughput under most conditions WMM WiFi Multimedia Select to enable disable the support Figure 6 25 6 5 6 Station Info Authenticated wireless stations and their status will be shown here Figure 6 26 Figure 6 26 Wireless Station Info Copy Right 2006 Tecom Co LTD All rights reserved Page 54 of 107 ...

Page 55: ...e Mode Transmission IG Dynamic Discovery IG Expansion Table z Voice Mail General Extension Holiday Advanced The configurable items for each part would be described in the following 6 6 1 Phone Use the phone extension screen to configure GW6000 s phone extension authentication and IP2007 s extension line key default setting 6 6 1 1 Phone Extension The GW6000 combines Proxy and Registrar servers in ...

Page 56: ...mber If it conflicts with the setting in Numbering Plan it fails to add or make the change Its value range is limited by Start Extension Number and End Extension Number settings in Numbering Plan page Password The user password of this phone The length is up to 24 digits or characters It s used for Digest Authentication Copy Right 2006 Tecom Co LTD All rights reserved Page 56 of 107 ...

Page 57: ...r these IP phones managed by the Gateway Server SIP Port The Gateway Server listens for requests on the SIP port This port is used for UDP application and 5060 is its recommended value 6 6 1 2 Extension Linekey This page allows you to configure the default settings for IP2007 s linekeys While a new allocated IP2007 is registering to IG IG will send these settings to the phone Figure 6 28 Figure 6 ...

Page 58: ...e Configuration 6 6 2 1 IP Trunk This page allows you to configure the proxy and registration server of IP Trunk up to 8 lines of IP Trunk are supported Figure 6 29 Copy Right 2006 Tecom Co LTD All rights reserved Page 58 of 107 ...

Page 59: ...GW 6000 Administrative Guide Configuration Figure 6 29 Voice Trunk IP Trunk Copy Right 2006 Tecom Co LTD All rights reserved Page 59 of 107 ...

Page 60: ...nd Proxy Port SIP signal port of uplink outbound proxy server Local Port Local SIP Port for IP Trunk SIP control signal packet Port of IP Trunk Client Local RTP Port for IP Trunk Real Time Protocol packet Port of IP Trunk Client It s the start RTP port address for these IP Trunks 6 6 2 2 Trunk Group This page allows you to configure the virtual Trunk Group up to 4 Trunk Groups are supported Figure...

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