TecJet S Series, User Manual

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5. Common Questions and Answers
Number
Common questions Question analysis
Answer and solutions
1
After power on,
printer has no action,
carriage doesn’t move
a) Check power outlet, cable and
power box and see if they are in
good condition. Check parts related to power and see if
there’s 24V power output.
b) Main board fused Change fuse
c) Led lamp in carriage board
does not work; main board or
carriage board broken.
Cables of 26P need to be connected
tightly; Voltage from main board
abnormal, then change main board or
carriage board.
d)Carriage board servo driver
abnormal Check connecting between servo driver
and main board; change a new servo
driver.
2
Carriage board moves
and can’t back ink
station.
a) Wrong signal from raster slip Check raster slip and encoder
b) Carriage moves left only Cables of 26P don’t connect well; change
new carriage board or main board;
motors connecting not well or change
new motors.
3
Carriage board backs
ink station normally,
but hit the right bar.
Original sensor broken Check sensor connecting
4
No ink from any
channel when testing
printhead
a) 42V input abnormal Check if there’s 42v voltage from power
box and see if 42v fuse in main board has
been fused
b) printhead cables connecting Check printhead cable connecting well or
not
c) abnormal carriage board or
printhead plate Change carriage board or printhead plate
5
Some channels no ink
output or ink output
abnormally
a) carriage board or printhead
plate abnormal Change carriage board and printhead
plate
b) cables connected with
printhead Check the printhead cables
6
Ink sucking motor,
wiper and fans are
abnormal a) Ink pump and solenoid valve
abnormal Check cables, ink pump, solenoid valve
and fans
b) main board is broken Change new main board
7
Abnormal media
feeding
a) motor connecting and motors Check cables and feeding motors
b) drive plate and main board Change new circuit board
8
After turning on,
computer shows not
connecting or it can’t
a) printer IP and computer IP is
different Set the IP address again
b) internet cables can’t work Change new internet cables