Technicolor TG789vac v2 Setup And User Manual Download Page 95

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10 Support

DMS3-CTC-25-282 v1.0

10 Support

Introduction

This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG789vac v2.

If the suggestions do not resolve the problem, contact your service provider.

Topics

This chapter describes the following topics:

Topic

Page

10.1 General TG789vac v2 troubleshooting

10.2 Ethernet connection troubleshooting

10.3 Wireless connection troubleshooting

10.4 Voice over IP troubleshooting

10.5 Content sharing troubleshooting

10.6 Reset to factory defaults

Summary of Contents for TG789vac v2

Page 1: ...TG789vac v2 Setup and User Guide ...

Page 2: ...ark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of the Xerox Corporation EuroDOCSIS EuroPacketCable and PacketCable are trademarks of CableLabs Inc HomePNA and HPNA are trademarks of Hom...

Page 3: ...ed connection 22 2 4 Configure the TG789vac v2 23 2 5 Setting up a mobile fall back WAN connection 24 2 5 1 Managing your mobile connection with the TG789vac v2 GUI 25 2 5 2 Inserting a mobile USB adapter 26 3 Configuration tools 27 3 1 TG789vac v2 GUI 28 3 1 1 Access 29 3 1 2 Components 30 3 1 3 Protecting access to the TG789vac v2 32 3 2 Backing up restoring your configuration 33 3 3 Access from...

Page 4: ...UPnP 70 8 1 2 Managing your Internet connection via UPnP 71 8 1 3 Configuring UPnP on the TG789vac v2 72 8 1 4 Installing UPnP on Windows XP 73 8 2 Assigning services HTTP FTP to a computer 75 8 3 Dynamic DNS 77 8 4 Network time server 78 9 Internet security 80 9 1 Parental Control 81 9 1 1 Configuring content based filtering 83 9 1 2 Adding rules for address based filtering 84 9 2 Firewall 86 9 3...

Page 5: ...nicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On t...

Page 6: ...tting started Introduction This chapter gives you a brief overview of the main features and components of the TG789vac v2 After this chapter we will start with the installation Do not connect any cables to the TG789vac v2 until instructed to do so ...

Page 7: ... 80 Useful network tools like UPnP Dynamic DNS and many more For more information see 8 Network Services on page 68 Local networking features Wireless access for your local network devices via the integrated IEEE 802 11ac and IEEE 802 11n wireless access point For more information see 4 Wireless networking on page 35 Wired access via Ethernet cable for your local network devices via the Ethernet i...

Page 8: ...modem in front of the TG789vac v2 will establish the connection to the Internet This scenario is used when The Internet connectivity is provided by another device for example a cable modem The TG789vac v2 is used to add specific services to your home network Your service provider is using Ethernet in the First Mile EFM The Ethernet signal is directly coming into your home Your service provider is ...

Page 9: ...mponents Overview This section provides an overview of the different components of the TG789vac v2 Topic Page 1 3 1 Power 6 1 3 2 Local network connection 7 1 3 3 Broadband connection 8 1 3 4 Voice connection 9 1 3 5 Buttons 10 1 3 6 Status LEDs 11 ...

Page 10: ...25 282 v1 0 1 3 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your TG789vac v2 Only use the power supply delivered with your TG789vac v2 ...

Page 11: ...have a maximum speed of 1 Gbps Gigabit per second A LED may be provided per Ethernet port to indicate link integrity or activity USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local network via the Network File server or the UPnP AV media server On the Internet via FTP For more information see 7 Sharing content on page ...

Page 12: ...used to connect your TG789vac v2 to your service provider s DSL network For more information see 2 1 Connecting the TG789vac v2 to your service provider s network on page 15 WAN port This port allows you to use your TG789vac v2 as Local Router For more information see 1 2 User scenarios on page 4 WAN DSL ...

Page 13: ...he Phone port allows you to connect a traditional phone to your TG789vac v2 This way you will be able to make phone calls over the Internet and save on communication costs especially for long distance calls For more information see 5 1 Setting up your telephone network on page 44 Phone ...

Page 14: ...For more information see 4 1 Connecting your wireless client via WPS on page 36 Wireless On Off button The Wireless On Off button allows you to disable your wireless access point You can do this when you are not using the wireless access point This allows you to save the energy that the TG789vac v2 would be using for the wireless access point For more information see Wireless On Off button on page...

Page 15: ... TV Colour State Description Green Solid on All services are available The wireless access point is enabled The other status LEDs are deactivated Blue Solid on All services are available The wireless access point is disabled The other status LEDs are deactivated Red Solid on Some services are not available The TG789vac v2 automatically activates the other status LEDs to allow you to see which serv...

Page 16: ...ine synchronisation Off No DSL line connected or The status LEDs are deactivated or TG789vac v2 powered off Colour State Description Green Solid on Connected to the WAN device Off Not connected to the WAN device or the status LEDs are deactivated Colour State Description Green Solid on Connected to the Internet no activity Blinking Connected to the Internet sending receiving data Red Solid on Fail...

Page 17: ...on Colour State Description Green Solid on Network device connected to the Ethernet switch Blinking Network device connected to the Ethernet switch and sending receiving data or the status LEDs are deactivated Off No Ethernet connection on your local network or the status LEDs are deactivated Colour State Description Green Solid on Set Top Box STB connected to the TG789vac v2 Blinking Unknown STB ...

Page 18: ...information see 2 1 Connecting the TG789vac v2 to your service provider s network on page 15 2 Power on the TG789vac v2 For more information see 2 2 Powering on the TG789vac v2 on page 19 3 Connect your network devices for example a computer to the TG789vac v2 For more information see 2 3 Connecting your network devices to the TG789vac v2 on page 20 4 Configure the TG789vac v2 For more information...

Page 19: ...ice provider s network Identifying your setup If you are using the TG789vac v2 as DSL Gateway continue with 2 1 1 Setting up your TG789vac v2 as DSL gateway on page 16 Local Router continue with 2 1 2 Setting up your TG789vac v2 as local router on page 18 For more information see 1 2 User scenarios on page 4 you can use your TG789vac v2 in either of the following scenarios ...

Page 20: ...tput optional This connector offers unfiltered output It contains both the Phone and DSL signal and can be used to connect your TG789vac v2 Connecting the cables The procedure to be followed depends on the fact if this filter has been integrated into your TG789vac v2 or not Check the label of your TG789vac v2 If the product name contains wIF for example TG789vac v2 wIF then your TG789vac v2 has an...

Page 21: ...work terminator and your local phone network Scenario 2 A TG789vac v2 without integrated filter Proceed as follows 1 Take the DSL cable This is the grey cable that is included in your box 2 Plug one end of the cable in the grey DSL port on the back of your TG789vac v2 3 Plug the other end of the cable into the DSL MODEM output port of your filter splitter DSL Only use the DSL cable provided in the...

Page 22: ...red connectors you can use that cable 2 Plug one end of the cable in the red WAN port on the back of your TG789vac v2 3 Plug the other end of the cable into the Ethernet port of your Internet gateway modem The WAN port can only be used to connect your TG789vac v2 to an Internet gateway modem You can not use it to connect other devices for example a computer to the TG789vac v2 WAN ...

Page 23: ...ceed as follows 1 Connect the power cord to the power port of the TG789vac v2 2 Plug the other end of the power cord into an electrical outlet 3 Press the power button to turn on the TG789vac v2 4 Wait at least two minutes to allow the TG789vac v2 to complete the start up phase ...

Page 24: ...s to the TG789vac v2 Choose your connection method To connect your device via A wireless connection continue with 2 3 1 Setting up a wireless connection on page 21 A wired connection using an Ethernet cable continue with 2 3 2 Setting up a wired connection on page 22 ...

Page 25: ...ort 5 GHz Requirements Your network device must be equipped with a Wi Fi certified wireless client Connection speed When setting up your wireless network keep in mind that the following factors may have a negative impact on your wireless connection speed Obstacles walls ceilings between the wireless client and the access point Distance between the wireless client and the access point If you have p...

Page 26: ...for 10 100Mb 1000Mb Gigabit Ethernet Category 6 CAT6 cables are similar to Cat 5E cables but have larger gauge wires and are used for 10 100 1000Mb Gigabit Ethernet This cable is better than CAT5E for Gigabit Ethernet Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG789vac v2 2 Connect the other end of the Ethernet cable to your net...

Page 27: ...t the help of your web browser Procedure Proceed as follows 1 Open your web browser 2 The TG789vac v2 informs you that you have not yet configured your TG789vac v2 If this window does not appear browse to http dsldevice lan or to the IP address of your TG789vac v2 by default 192 168 1 254 and click MediaAccess Gateway on the menu on the left hand side 3 Click Setup my MediaAccess Gateway 4 The Eas...

Page 28: ...G789vac v2 GUI on page 25 2 Insert your mobile USB adapter For more information see 2 5 2 Inserting a mobile USB adapter on page 26 3 Now your mobile connection is up and ready to use Result TG789vac v2 will automatically enable your mobile Internet connection when both of the following conditions are met The main Internet connection has been unavailable for at least 60 seconds The TG789vac v2 rec...

Page 29: ...nternet connection The Overview page of the mobile Internet connection is shown 4 In the location bar click Configure The Configure page of the mobile connection appears 5 Under Mobile Information update the following fields if necessary APN The public APN used to access the Internet or the private APN to access a local network Operator Mode We recommend you to use the default setting Automatic le...

Page 30: ...can proceed as follows to insert the mobile USB adapter 1 Power off the TG789vac v2 2 Insert your SIM card into the mobile USB adapter 3 Plug the mobile USB adapter in one of the USB port s of your TG789vac v2 4 Power on the TG789vac v2 If you do not power off the TG789vac v2 first the mobile USB adapter will not be detected ...

Page 31: ... 0 3 Configuration tools Configuration Tools You can use the following tools to configure your TG789vac v2 The TG789vac v2 GUI allows you to configure your TG789vac v2 via your web browser For more information see 3 1 TG789vac v2 GUI on page 28 ...

Page 32: ...I Introduction The TG789vac v2 Graphical User Interface GUI allows you to configure your TG789vac v2 using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Page 33: ... user name and password and click OK 4 The TG789vac v2 GUI appears Access the TG789vac v2 via UPnP You can also access the TG789vac v2 GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Windows 8 Windows 7 Windows Vista Windows XP For more information see 8 1 UPnP on page 69 Remote access It is also possible to access the TG789vac v2 GUI fro...

Page 34: ...e MediaAccess Gateway Provides basic information on the TG789vac v2 Broadband Connection Allows you to view configure all your broadband connections Toolbox Allows you to configure the network services and security settings of your TG789vac v2 Home Network Allows you to manage your local network Diagnostics Allows you to run diagnostics Label Description 1 Menu 2 Login section 3 Language bar 4 Not...

Page 35: ...cated by an orange traffic light Information messages indicated by a green traffic light Navigation bar The navigation bar displays your current position in the TG789vac v2 GUI Some page are available in different configuration levels These pages have additional links for example Overview Details Configure in the right part of the navigation bar that allow you to switch between the configuration l...

Page 36: ...epends on the settings chosen by your Service Provider How to change your password Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click OK 4 Your new password is now active The next time that you log on to the TG789vac v2 GUI you will have to enter this password It is recommended to change the default ...

Page 37: ... Backup current configuration click Backup Configuration Now 5 The TG789vac v2 prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the MediaAccess Gateway menu click Configuration 3 In the Pick a task list click Save o...

Page 38: ...eck box if you want the TG789vac v2 to generate a random password The password will appear in the Password box as soon as you enable remote assistance Clear the Use Random password check box if you want to choose the password yourself Enter the password of your choice in the Password box 3 Click Enable Remote Access or Enable Remote Assistance Accessing your TG789vac v2 from the Internet Proceed a...

Page 39: ... don t support 5 GHz Wireless client The wireless client allows you to connect a device typically a computer to a wireless access point Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients For more information on how to establish a wirel...

Page 40: ...on the configuration utility of your wireless client See Procedure for WPS PIN code entry on page 37 Procedure for WPS PBC Proceed as follows 1 Shortly press the WPS button on the TG789vac v2 2 The WPS LED starts blinking orange This indicates that the TG789vac v2 is now searching for wireless clients that are in registration mode You now have two minutes to start WPS on your wireless client 3 Sta...

Page 41: ...having trouble connecting your wireless client via WPS this may be caused by one of the following reasons WPS can not be correctly executed Try again later and if the problem persists configure your wireless manually For more information see 4 2 Connecting your wireless client without WPS on page 38 Your wireless client is out of range If possible move your wireless client closer to your TG789vac ...

Page 42: ...o your network 2 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 3 On the left menu click Home Network 4 The Home Network page appears Under Wireless click WLAN to view the settings of the 2 4 GHz access point WLAN_5G to view the settings of the 5 GHz access point 5 In the upper right corner click Details 6 Under Configuration you can find the networ...

Page 43: ... For example if you are using Android on your device you may download Bar Code Scanner from Google Play Procedure Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the left menu click Home Network 3 The Home Network page appears Under Wireless click WLAN to view the settings of the 2 4 GHz access point WLAN_5G to view the sett...

Page 44: ...ith this key before they can connect to the TG789vac v2 The TG789vac v2 supports the following WPA PSK versions ordered by descending security WPA2 PSK the most recent and most secure version of WPA PSK Choose this version if you are sure that all your wireless clients support WPA2 PSK WPA PSK WPA2 PSK this is a mixed mode In this mode WPA2 PSK is the preferred encryption type but wireless clients...

Page 45: ...e upper right corner click Configure 5 In the Security Mode list select one of the following modes WPA WPA2 WPA WPA2 For more information see Encryption types on page 40 6 The following RADIUS settings are now available for configuration WPA Radius IP enter the IP address of your RADIUS server WPA Radius Port enter the WPA Radius Port WPA Radius Key enter the WPA Radius Key 7 Click Apply to immedi...

Page 46: ...orner click Configure 5 In the Security Mode list select one of the following modes WPA PSK WPA2 PSK WPA PSK WPA2 PSK For more information see Encryption types on page 40 6 In the WPA PSK Encryption Key box type a the key of your choice The key must be in one of the following formats 8 to 63 alphanumeric characters For example MyKey123 8 to 64 hexadecimal characters characters from 0 to 9 and from...

Page 47: ...you can connect to your Internet Gateway Install VoIP software on your computer and make your phone calls via your computer The Technicolor solution With the TG789vac v2 you can make both VoIP and traditional telephone calls using a traditional analogue phone If your TG789vac v2 is not powered the traditional telephone network if connected will automatically be selected This way you are still able...

Page 48: ...se steps 1 Connect your traditional phone s DECT base station or fax to the green Phone port s on the back panel of your TG789vac v2 2 If your service provider did not yet configure the VoIP service configure the VoIP service on your TG789vac v2 For more information see 5 1 1 Configuring the TG789vac v2 VoIP service on page 45 ...

Page 49: ...y Configuring the VoIP settings Proceed as follows 1 Enter the proxy and registrar settings 2 Enter your VoIP account settings Enter the proxy and registrar settings Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Expert configure 4 Complete the following fields ...

Page 50: ...l the phones associated with this VoIP account Port The phone port that you want to associate with this VoIP account Select All to use this VoIP account for all connected phone Phone 1 2 to use this VoIP account for the phone connected to the Phone 1 2 port of your TG789vac v2 5 Click Apply 6 Repeat this procedure for each VoIP account that you received Verifying Telephone Connectivity Proceed as ...

Page 51: ...e TG789vac v2 GUI on page 29 2 On the Toolbox menu click Address Book 3 The Address Book page appears For each contact you can provide the following information Business to make a call to the contact s business telephone number Home to make a call to the contacts home telephone number Mobile to make a call to the contact s mobile telephone number Other or SIP uri to make a call to the contact s Vo...

Page 52: ...umber of your contact 3 The following page appears 4 Pick up the phone 5 The TG789vac v2 is now initiating the call 6 At the end of the conversation click Done to go to the Last Calls page This page allows you to view the statistics of your last calls including the call that you just made Click To Add Add an entry Edit Edit an entry Delete Delete an entry Click The button in the Remote Number colu...

Page 53: ...e 29 2 On the Toolbox menu click Telephony 3 The Telephony page appears On this page you can see an overview of your last calls 4 To view more detailed statistics click View telephony statistics and logs in the Pick a task list Used icons The call logs use the following icons to illustrate the call type Calling a contact from the call log You can immediately start a new call to one of these contac...

Page 54: ...consumption of broadband access devices For more information see 6 1 Code of Conduct on page 51 Technicolor power saving innovations To further reduce the power consumption Technicolor has developed the ECO manager This system constantly monitors the services provided by the TG789vac v2 and automatically switches unused services to an ECO friendly state For more information see 6 2 ECO manager on ...

Page 55: ... device the device switches to a low power mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the TG789vac v2 The TG789vac v2 switches to low power mode This results in a consider...

Page 56: ...tion mode the access point is switched off and is only switched on periodically to allow to detect new wireless clients If new clients are detected the wireless access point is immediately fully powered again Power reduction is enabled by default but it is possible to disable it via the TG789vac v2 GUI To configure power reduction 1 Browse to the TG789vac v2 GUI For more information see Accessing ...

Page 57: ...our TG789vac v2 for a longer time for example you are going on holiday you should consider to unplug the TG789vac v2 s power adapter from the power outlet This way no energy will be consumed at all However be aware that if you turn off the TG789vac v2 all services provided by the TG789vac v2 that require access to the Internet will not be available For example You will not be able to browse to Int...

Page 58: ...es a you a brief overview of the main functions Network file server UPnP AV media server FTP server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players set top boxes from your local network Store and access your data from the Internet Access Read and write Read only Read and write Accessible from Local network Local ne...

Page 59: ...external hard disk in one of the USB port s of your TG789vac v2 Use a USB hub to connect up to five USB storage devices to the TG789vac v2 However make sure to use a self powered USB hub Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 7 5 Safely removing your USB storage device on page 67 ...

Page 60: ...short description for the TG789vac v2 shared content Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the network file server 5 Click Apply 6 All users connected to the TG789vac v2 can now access the data stored on the storage device s that are connected to the TG789vac v2 7 If you want to limit the number of folders that can be accessed con...

Page 61: ...on on managed partitions see 7 4 Working with managed partitions on page 65 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the shared content on Mac Proceed as follows 1 On the Go menu click Connect To Server 2 The Connect To Server window appears In the Server Address box typ...

Page 62: ... DMS3 CTC 25 282 v1 0 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 The selected partition is now mounted and is shown on your desktop ...

Page 63: ...ied devices To allow you to access your media in a quick and easy way the TG789vac v2 scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the TG789vac v2 can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists of the following componen...

Page 64: ...UPnP AV Media Server click Server Enabled 5 Click Apply Media database When you plug in your USB storage device the TG789vac v2 will automatically start building the media database This database lists all meta data that is embedded the your media files stored on your USB storage device To view the status of the media database 1 Browse to the TG789vac v2 GUI For more information see Accessing the T...

Page 65: ... items from this list On your UPnP AV renderer the TG789vac v2 s UPnP AV media server will be listed as MediaAccess TGXXX Below you can find a screenshot taken on an Android smartphone with a UPnP AV capable app Via this entry you can browse to your media files Windows 8 and Windows 7 Windows 8 and Windows 7 have native support for UPnP AV They automatically detect UPnP AV and make your media file...

Page 66: ...c v2 s UPnP AV media server displayed as MediaAccess TGXXX 3 Double click the TG789vac v2 s UPnP AV media server to access your media files 4 Windows Media Player starts up Your TG789vac v2 s UPnP AV media server is listed in the tree structure on the left on the left This entry allows you to browse your media files ...

Page 67: ... 29 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP server and select the managed partition Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the To...

Page 68: ...etwork you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP address for example mygat...

Page 69: ...be accessed via The TG789vac v2 network file server For more information see 7 1 The TG789vac v2 network file server The TG789vac v2 FTP server For more information see 7 3 The TG789vac v2 FTP server Ummanaged vs managed The following table compares the two modes Setting up the managed partition Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 G...

Page 70: ...your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your non media data with other users on your network Optionally users can also access this folder using FTP For more information see 7 3 The TG789vac v2 FTP server on page 63 If the above folders already exist the existing folders are used ...

Page 71: ...oose your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the TG789vac v2 ...

Page 72: ... we will take a closer look at following features Feature availability Some features may not be available on your TG789vac v2 For more information contact your service provider Topic Page 8 1 UPnP 69 8 2 Assigning services HTTP FTP to a computer 75 8 3 Dynamic DNS 77 8 4 Network time server 78 ...

Page 73: ...on see 8 1 1 Accessing your TG789vac v2 via UPnP on page 70 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the TG789vac v2 GUI For more information see 8 1 2 Managing your Internet connection via UPnP on page 71 You do not have to manually create port mappings to run services on a computer The automatic port confi...

Page 74: ...s Explorer and then click Network 2 The Network window appears 3 Right click your TG789vac v2 displayed as MediaAccess TGXXX and click View device web page 4 The TG789vac v2 GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your TG789vac v2 displayed as MediaAccess TGXXX 4 The TG789vac v2 GUI appears ...

Page 75: ... click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Panel window appears Click Network and Internet Connections Internet Connections 3 The Network Connections window appears 4 If you right click the Internet Connection icon you can co...

Page 76: ...ecurity If Extended Security is enabled only limited UPnP operation between the host and the TG789vac v2 is allowed A local host is not allowed to connect disconnect the TG789vac v2 Internet connection You can then only connect disconnect the Internet connection via the TG789vac v2 GUI Address translation mappings can only be added or changed via UPnP for host that have the UPnP application runnin...

Page 77: ...vices window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gate...

Page 78: ...click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit ...

Page 79: ...If your are running a server or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the TG789vac v2 has no information to decide to which computer it should forward the incoming message Solution To avoid this problem you can do either of the following Enable UPnP Assign a game or application to a local networking device U...

Page 80: ...etwork device 4 In the Game or application list click the service you want to run on this specific computer For example HTTP Server World Wide Web 5 In the Device list select the computer to which you want to assign the service 6 All incoming requests for the selected service will now be directed to the selected device The TG789vac v2 will also configure its firewall to allow this service Tips You...

Page 81: ...1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the dynamic DNS host name in the Interface list 6 Type the user name and password of your dynamic DNS service accoun...

Page 82: ...n page 90 Call logs Event logs Requirements Your TG789vac v2 must be connected to the Internet Specifying a time server for your TG789vac v2 Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the MediaAccess Gateway menu click Configuration 3 The System Configuration page appears On the Navigation bar click Configure 4 Under Ti...

Page 83: ...dress of the time server of your choice for example pool ntp org You can define up to five time servers 5 Click Apply 6 Under Time Configuration you can see the newly applied time If you clear the Auto configuration check box you can manually configure the correct time settings ...

Page 84: ...TC 25 282 v1 0 9 Internet security Overview The TG789vac v2 offers various options to secure your network and network connection Topic Page 9 1 Parental Control 81 9 2 Firewall 86 9 3 Access Control 88 9 4 Wireless Time Control 90 ...

Page 85: ...is means that when you are blocking a specific category you can still access a specific address provided you create a rule to allow access to that URL For example if you are blocking content from the Finance Investment category you can create a rule to make an exception for netbanking mybank com Activating content based filtering Before you can use content based filtering you must first activate i...

Page 86: ... you don t want to use it To configure address based filtering 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the Toolbox menu click Parental Control 3 On the Navigation bar click Configure 4 Make sure that the Use Address Based Filter check box is selected 5 In the Action for Unknown Sites select Allow as the default rule if you want to allo...

Page 87: ...u want a more detailed view of the content that will be blocked for this level click the Edit link next to the content level If needed you can change the Name Description and Configuration of the content level 4 Click Apply after you have made your changes Creating your own content level Proceed as follows 1 In the Pick a task list click Create a new content level 2 Enter a Name and Description fo...

Page 88: ...er check box is selected 4 Type the URL of the website you want to block for example mail provider com in the Web Site box 5 In the Action list click Block 6 Click Add Allow access to a specific website Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based F...

Page 89: ...on see Accessing the TG789vac v2 GUI on page 29 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the website you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 7 Click Add ...

Page 90: ...nder Security Settings select the security level of your choice and click Apply Creating your own security level Proceed as follows 1 In the Toolbox menu click Firewall 2 In the Firewall section go to the Configure page 3 In the Pick a task list click Create a new Security Level 4 In the Name box type a name for the new security level and select an existing security level to clone from 5 Click App...

Page 91: ... can be a protocol DNS SMTP or a specific TG789vac v2 system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let the traffic pass but count it Hits 9 Click Apply Use Any as IP address in case all traffic for the interface should be parsed ...

Page 92: ...m 9 00 until 22 59 Warning Make sure that the persons using these devices are aware of the time schedule This to avoid the loss of data or unexpected service interruption Requirements Before you can start Your TG789vac v2 must be connected to the Internet Your TG789vac v2 must use a time server for its time configuration For more information see 8 4 Network time server on page 78 Creating an acces...

Page 93: ... 6 00 until 6 59 6 Click Apply The schedule is now active Removing an access schedule By removing the access schedule for a device the device will regain permanent access to the Internet Proceed as follows 1 On the Home Network click Access Control 2 The Access Control page appears Under Current Scheduled Devices click the Delete button next to your device 3 This device now has permanent access to...

Page 94: ...ed to the Internet Your TG789vac v2 must use a time server for its time configuration For more information see 8 4 Network time server on page 78 Procedure 1 Browse to the TG789vac v2 GUI For more information see 3 1 TG789vac v2 GUI on page 28 2 On the Home Network click Access Control 3 The Access Control page appears In the Pick a task list click Wireless Time Control 4 The Wireless Network Time...

Page 95: ...If the suggestions do not resolve the problem contact your service provider Topics This chapter describes the following topics Topic Page 10 1 General TG789vac v2 troubleshooting 92 10 2 Ethernet connection troubleshooting 93 10 3 Wireless connection troubleshooting 94 10 4 Voice over IP troubleshooting 96 10 5 Content sharing troubleshooting 97 10 6 Reset to factory defaults 98 ...

Page 96: ...n contact your Internet Service Provider The Internet LED does not light up If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Check your user n...

Page 97: ... sure that The Ethernet cable is correctly connected to the Ethernet port on your TG789vac v2 and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors For the Gigabit Ethernet ports you need at least CAT5E but it is recommended to use CAT6 ...

Page 98: ...vailable redirect the antenna s of the TG789vac v2 for optimal performance Change the wireless channel The TG789vac v2 access point no longer available If you were able to connect in the past but can t connect anymore Make sure that the wireless client adapter is enabled message like radio on Make sure that the wireless client is still using the correct wireless settings network name SSID security...

Page 99: ...bar click Configure 5 Under Configuration select Manual in the Channel Selection list and then select the channel of your choice in the Channel list 6 Click Apply Can not connect via WPS If you are having trouble connecting your wireless client via WPS try to configure it manually For more information see 4 2 Connecting your wireless client without WPS on page 38 ...

Page 100: ...he suggested solutions in this section Calling over VoIP If you have problems calling via VoIP check whether Your phone is correctly connected to the TG789vac v2 Your phone number user name and password are configured correctly The registrar s and proxy server s IP address and port number are configured correctly The Power Broadband and Voice LEDs are on ...

Page 101: ... the highest available address in your DHCP pool When using the default settings this should be 192 168 1 253 You can check the IP address as follows 1 Browse to the TG789vac v2 GUI For more information see Accessing the TG789vac v2 GUI on page 29 2 On the Toolbox menu click Content Sharing 3 Under IP configuration you can find the IP address to use ...

Page 102: ... TG789vac v2 restores the initial configuration and restarts 5 The TG789vac v2 returns to the TG789vac v2 home page unless the IP address of your computer is fixed and not in the same subnet as the default IP address of the TG789vac v2 being 192 168 1 254 Reset the TG789vac v2 via the Reset button Proceed as follows 1 Make sure the TG789vac v2 is turned on 2 Push the Reset button for 7 seconds and...

Page 103: ... 25 282 v1 0 All tradenames referenced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice TECHNICOLOR 1 5 rue Jeanne d Arc 92130 Issy les Moulineaux France www technicolor com ...

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