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07/01/2019 

Proprietary and Confidential – Technicolor 

 

 
 
 
 
 
 
 
 

 

If you are uncertain of the policy that applies on the use of wireless 
equipment in a specific organization or environment (e.g. airports), 
you are encouraged to ask for authorization to use this device prior to 
turning on the equipment. 
Technicolor is not responsible for any radio or television interference 
caused by unauthorized modification of the device, or the substitution 
or attachment of connecting cables and equipment other than 
specified by Technicolor. The correction of interference caused by 
such unauthorized modification, substitution or attachment will be the 
responsibility of the user. Technicolor and its authorized resellers or 
distributors are not liable for any damage or violation of government 
regulations that may arise from failing to comply with these guidelines. 

 

North-America - United States of America 

Important safety instructions 

 

The cable distribution system should be grounded (earthed) in 
accordance with ANSI/ NFPA 70, the National Electrical Code 
(NEC), in particular Section 820,93, Grounding of outer 
Conductive Shield of a Coaxial Cable. 

 

Leave 5 to 8 cm (2 to 3 inches) around the product to ensure 
proper ventilation to it. 

 

Never push objects through the openings in this product. 

Federal Communications Commission (FCC) radio frequency 
interference statement 

This equipment has been tested and found to comply with the limits 
for a Class B digital device, pursuant to Part 15 of the FCC Rules. 
These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment 
generates, uses and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause 
harmful interference to radio communications. However, there is no 
guarantee that interference will not occur in a particular installation. If 
this equipment does cause harmful interference to radio or television 
reception, which can be determined by turning the equipment off and 
on, the user is encouraged to try to correct the interference by one or 
more of the following measures: 

 

Reorient or relocate the receiving antenna. 

 

Increase the separation between the equipment and receiver. 

 

Connect the equipment into an outlet on a circuit different from 
that to which the receiver is connected. 

 

Consult the dealer or an experienced radio/TV technician for 
help. 

 

 

This device complies with Part 15 of the FCC Rules. 

Operation is subject to the following two conditions: 
1 This device may not cause harmful interference, and 
2 This device must accept any interference received, including 
interference that may cause undesired operation. 

RF-exposure statement 

When the product is equipped with a wireless interface, then it 
becomes a mobile or fixed mounted modular transmitter and must 
have a separation distance of at least 25 cm (9.8 inches) between the 
antenna and the body of the user or nearby persons. In practice, this 
means that the user or nearby persons must have a distance of at 
least 25 cm (9.8 inches) from the modem and must not lean on the 
modem in case it is wall-mounted. With a separation distance of 25 
cm (9.8 inches) or more, the M(aximum) P(ermissible) E(xposure) 
limits are well above the potential this module is capable to produce. 
For operation within 5.15 ~ 5.25GHz frequency range, it is restricted 
to indoor environment. This device meets all the other requirements 
specified in Part 15E, Section 15.407 of the FCC Rules. 
This transmitter must not be co-located or operating in conjunction 
with any other antenna or transmitter. 

Restricted frequency band 

This product is equipped with an 
IEEE802.11b/IEEE802.11g/IEEE802.11n wireless transceiver and 
may only use channels 1 to 11 (2412 to 2462 MHz) on U.S.A. 
territory. 

Summary of Contents for CGM4331 Series

Page 1: ...07 02 2019 Proprietary and Confidential Technicolor 1 Technicolor DOCSIS Gateway MODEL CGM4331XXX USER GUIDE ...

Page 2: ... 2 Version 1 0 Copyright 2019 Technicolor Systems All Rights Reserved No portions of this material may be reproduced in any form without the written permission of Technicolor Revision History Revision Date Description 1 0 6 13 2019 Initial Draft version ...

Page 3: ...07 02 2019 Proprietary and Confidential Technicolor 3 SAFETY INSTRUCTIONS AND REGULATORY NOTICES Before you start installation or use of this product carefully read this product description ...

Page 4: ...uct Secure handling and disposal of used batteries NOTE Only use the battery qualified for this equipment Remember to dispose batteries properly according to local regulation i e at a battery collection point Batteries may not be disposed with domestic waste Interface classifications The external interfaces of the product are classified as follows Phone TNV circuit not subjected to over voltages T...

Page 5: ...ations However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the sep...

Page 6: ...d trademarks of Apple Computer Incorporated registered in the United States and other countries Bluetooth word mark and logos are owned by the Bluetooth SIG Inc CableLabs and DOCSIS are registered trademarks of CableLabs Inc EuroDOCSIS EuroPacketCable and PacketCable are trademarks of CableLabs Inc Linux is a trademark of Linus Torvalds Microsoft MS DOS Windows Windows NT and Windows Vista are eit...

Page 7: ...ontents About this UserGuide 9 Getting Started 10 Introduction 10 Features at a glance 10 Technical Specifications 11 Getting to know the Gateway 12 Front Surface 12 Top panel 13 LED Indicators 13 Rear Panel 14 Bottom panel 16 Installation Requirements Computers 18 ...

Page 8: ...l indicates that there may be a possibility of physical injury The warning symbol indicates that there may be a possibility of equipment damage The caution symbol indicates that there may be a possibility of service interruption The note symbol indicates that the text provides additional information about a topic Terminology Generally the CGM4331COM will be referred to as Gateway in this User Guid...

Page 9: ... and wireless capabilities which make CGM4331 as an ideal Connected Home Gateway device Other features of the CGM4331 gateway are DOCSIS 3 1 Certified 2 DOCSIS 3 1 OFDM downstream channels 2 DOCSIS 3 1 OFDMA upstream channels DOCSIS 3 0 Certified Zigbee and Bluetooth IOT One 2 5 Gigabit Ethernet WAN LAN port for wired connectivity Three Gigabit Ethernet LAN ports for wired connectivity Dual band c...

Page 10: ...re 0 40 deg C Receiver Specifications 1 Downstream Modulation QAM OFDM 2 Downstream Frequency Range 108 1002 MHz 3 Input Signal level range 15 15 dBmV 4 Input impedance 75 ohm Transmitter Specifications 1 Upstream Modulation QPSK QAM OFDMA 2 Upstream Frequency Range Sub split 5 42 MHz Mid split 5 85 MHz 3 Output Impedance 75 ohm Wireless Specifications 1 Wi Fi IEEE 802 11 2 4 5 GHz 2 Wi Fi IEEE 80...

Page 11: ...9 Proprietary and Confidential Technicolor 12 Getting to know the Gateway This section introduces you to the different components of the Gateway Front Surface The front surface contains no indicators or buttons ...

Page 12: ...ription White Solid on Device is online and functioning Orange Solid on Initial Power Up Boot Orange Blinking Downstream during Registration Green Solid on Upstream during Registration Alternate Orange and green Blinking Firmware Download in progress Blue Blinking WPS Mode Times out after 2 minutes Red Solid on No internet connectivity has block sync Solid on Signifies steady state or no action re...

Page 13: ...aditional phones or DECT base station to connect tothe Gateway Single line customers can use the Tel 2 Alarm port to connect an auto dial alarm system Ethernet switch 4 RJ 45 Ports The RJ 45 Ethernet ports support two Ethernet connections for example a computer to your local network Three of the ports support a maximum speed of 1 Gbps The lower right port supports 2 5 Gbps and may be configured as...

Page 14: ...1000MBPS Link Activity in progress Off No Link Right LED Amber Solid on 10 100MBPS Link Blinking 1X second 10 100MBPS Link Activity in progress Off No Link 12V DC Input The 12V DC Input Power allows you to connect the power brick RF Coaxial Input Cable port The Cable port allows you to connect to your local coax network and the broadband network of your services provider ...

Page 15: ...chnicolor 16 Bottom panel Product label The label on the bottom of the Gateway contains key manufacturing information such as the part number MTA MAC address and CM MAC address The label is installed in the square area on the bottom of the unit ...

Page 16: ...07 01 2019 Proprietary and Confidential Technicolor 17 ...

Page 17: ...ng a wireless connection your computer must be equipped with a Wi Fi Certified wireless client adapter 1 3 2 Wired connection If you want to connect a computer using a wired connection your computer must be equipped with an Ethernet Network Interface Card NIC 1 3 3 Start with the installation You are now ready to start with the installation of your Gateway ...

Page 18: ...07 01 2019 Proprietary and Confidential Technicolor 19 ...

Page 19: ...e d Arc 92443 Issy les Moulineaux France T 33 0 1 41 86 50 00 F 33 0 1 41 86 56 15 technicolor com Copyright 2017 Technicolor All rights reserved All trade names referenced are service marks trademark or registered trademarks of their respective companies Specifications subject to change without notice ...

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