background image

 

 
 

 

 

 
 
 
 
 
 

 

    

When using this product, always follow the basic safety precautions to 
reduce the risk of fire, electric shock and injury to persons, including 
the following: 

 

Always install the product as described in the 
documentation that is included with your product. 

 

Avoid using this product during an electrical storm. There 
may be a remote risk of electric shock from lightning. 

 

Do not use this product to report a gas leak in the vicinity 
of the leak. 

 

Warranty Information 

Unless express and prior approval by Technicolor in writing, you may 
not: 

 

Disassemble, de-compile, reverse engineer, trace or otherwise 
analyze the equipment, its content, operation, or functionality, or 
otherwise attempt to derive source code (or the underlying 
ideas, algorithms, structure or organization) from the equipment, 
or from any other information provided by Technicolor, except to 
the extent that this restriction is expressly prohibited by local 
law; 

 

Copy, rent, loan, re-sell, sub-license, or otherwise transfer or 
distribute the equipment to others; 

 

Modify, adapt or create a derivative work of the equipment; 

 

Remove from any copies of the equipment any product 
identification, copyright or other notices; 

 

Disseminate performance information or analysis (including, 
without limitation, benchmarks) from any source relating to the 
equipment. 

Such acts not expressly approved by Technicolor will result in the loss 
of product warranty and may invalidate the user's authority to operate 
this equipment in accordance with FCC Rules. 

 

Technicolor disclaims all responsibility in the event of use that does 
not comply with the present instructions. 

Safety instructions 

Climatic conditions 

This product: 

Is intended for in-house stationary desktop use; the maximum 

ambient temperature may not exceed 40°C (104°F). 

Must not be mounted in a location exposed to direct or excessive 

solar and/or heat radiation. 

Must not be exposed to heat trap conditions and must not be 

subjected to water or condensation. Batteries (battery pack or 
batteries installed) shall not be exposed to excessive heat such as 
sunshine, fire or the like. 

Must be installed in a Pollution Degree 2 environment (Environment 

where there is no pollution or only dry, nonconductive pollution). 

Cleaning 

Unplug this product from the wall socket and computer before 
cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp 
cloth for cleaning. 

Water and moisture 

Do not use this product near water, for example near a bathtub, 
washbowl, kitchen sink, laundry tub, in a wet basement or near a 
swimming pool. Transition of the product from a cold environment to a 
hot one may cause condensation on some of its internal parts. Allow it 
to dry by itself before re-starting the product. 

Secure handling and disposal of used batteries 

NOTE: Only use the battery qualified for this equipment. Remember 
to dispose batteries properly according to local regulation, i.e. at a 
battery collection point. Batteries may not be disposed with domestic 
waste. Interface classifications 
The external interfaces of the product are classified as follows: 

 

Phone: TNV circuit, not subjected to over voltages (TNV-2) 

 

Cable, MoCA, RF: TNV circuit subject to over voltages (TNV-1) 

 

All other interface ports (e.g. Ethernet, USB, etc.), including the 
low voltage power input from the AC mains power supply: SELV 
circuits. 

Electrical powering 

The powering of the product must adhere to the power specifications 
indicated on the marking labels. 

USB 

The device is to be connected to an identified USB port complying 
with the requirements of a Limited Power Source. 

Accessibility 

The plug on the power supply cord serves as disconnect device. Be 
sure that the power socket outlet you plug the power cord into is 
easily accessible and located as close to the equipment as possible. 

Overloading 

Do not overload main supply socket outlets and extension cords as 
this increase the risk of fire or electric shock. 

Servicing 

To reduce the risk of electric shock, do not disassemble this product. 
None of its internal parts are user-replaceable; therefore, there is no 
reason to access the interior. Opening or removing covers may 
expose you to dangerous voltages. Incorrect reassembly could cause 
electric shock if the appliance is subsequently used. 
If service or repair work is required, please contact a qualified service 
representative. 

Damage requiring service 

Unplug this product from the wall outlet and refer servicing to qualified 
service personnel under the following conditions: 

 

When the power supply or its plug are damaged. 

 

When the attached cords are damaged or frayed. 

 

If liquid has been spilled into the product. 

 

If the product has been exposed to rain or water. 

 

If the product does not operate normally. 

 

If the product has been dropped or damaged in any way. 

 

There are noticeable signs of overheating. 

 

If the product exhibits a distinct change in performance. 

Immediately disconnect the product if you notice it giving off a smell of 
burning or smoke. Under no circumstances must you open the 
equipment yourself; you run the risk of electrocution. 

Regulatory information 

You must install and use this device in strict accordance with the 
manufacturer's instructions as described in the user documentation 
included with your product. 
Before you start installation or use of this product, carefully read the 
contents of this document for device specific constraints or rules that 
may apply in the country in which you want to use this product. 
In some situations or environments, the use of wireless devices may 
be restricted by the proprietor of the building or responsible 
representatives of the organization. 

Summary of Contents for CGM4331 Series

Page 1: ...07 02 2019 Proprietary and Confidential Technicolor 1 Technicolor DOCSIS Gateway MODEL CGM4331XXX USER GUIDE ...

Page 2: ... 2 Version 1 0 Copyright 2019 Technicolor Systems All Rights Reserved No portions of this material may be reproduced in any form without the written permission of Technicolor Revision History Revision Date Description 1 0 6 13 2019 Initial Draft version ...

Page 3: ...07 02 2019 Proprietary and Confidential Technicolor 3 SAFETY INSTRUCTIONS AND REGULATORY NOTICES Before you start installation or use of this product carefully read this product description ...

Page 4: ...uct Secure handling and disposal of used batteries NOTE Only use the battery qualified for this equipment Remember to dispose batteries properly according to local regulation i e at a battery collection point Batteries may not be disposed with domestic waste Interface classifications The external interfaces of the product are classified as follows Phone TNV circuit not subjected to over voltages T...

Page 5: ...ations However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the sep...

Page 6: ...d trademarks of Apple Computer Incorporated registered in the United States and other countries Bluetooth word mark and logos are owned by the Bluetooth SIG Inc CableLabs and DOCSIS are registered trademarks of CableLabs Inc EuroDOCSIS EuroPacketCable and PacketCable are trademarks of CableLabs Inc Linux is a trademark of Linus Torvalds Microsoft MS DOS Windows Windows NT and Windows Vista are eit...

Page 7: ...ontents About this UserGuide 9 Getting Started 10 Introduction 10 Features at a glance 10 Technical Specifications 11 Getting to know the Gateway 12 Front Surface 12 Top panel 13 LED Indicators 13 Rear Panel 14 Bottom panel 16 Installation Requirements Computers 18 ...

Page 8: ...l indicates that there may be a possibility of physical injury The warning symbol indicates that there may be a possibility of equipment damage The caution symbol indicates that there may be a possibility of service interruption The note symbol indicates that the text provides additional information about a topic Terminology Generally the CGM4331COM will be referred to as Gateway in this User Guid...

Page 9: ... and wireless capabilities which make CGM4331 as an ideal Connected Home Gateway device Other features of the CGM4331 gateway are DOCSIS 3 1 Certified 2 DOCSIS 3 1 OFDM downstream channels 2 DOCSIS 3 1 OFDMA upstream channels DOCSIS 3 0 Certified Zigbee and Bluetooth IOT One 2 5 Gigabit Ethernet WAN LAN port for wired connectivity Three Gigabit Ethernet LAN ports for wired connectivity Dual band c...

Page 10: ...re 0 40 deg C Receiver Specifications 1 Downstream Modulation QAM OFDM 2 Downstream Frequency Range 108 1002 MHz 3 Input Signal level range 15 15 dBmV 4 Input impedance 75 ohm Transmitter Specifications 1 Upstream Modulation QPSK QAM OFDMA 2 Upstream Frequency Range Sub split 5 42 MHz Mid split 5 85 MHz 3 Output Impedance 75 ohm Wireless Specifications 1 Wi Fi IEEE 802 11 2 4 5 GHz 2 Wi Fi IEEE 80...

Page 11: ...9 Proprietary and Confidential Technicolor 12 Getting to know the Gateway This section introduces you to the different components of the Gateway Front Surface The front surface contains no indicators or buttons ...

Page 12: ...ription White Solid on Device is online and functioning Orange Solid on Initial Power Up Boot Orange Blinking Downstream during Registration Green Solid on Upstream during Registration Alternate Orange and green Blinking Firmware Download in progress Blue Blinking WPS Mode Times out after 2 minutes Red Solid on No internet connectivity has block sync Solid on Signifies steady state or no action re...

Page 13: ...aditional phones or DECT base station to connect tothe Gateway Single line customers can use the Tel 2 Alarm port to connect an auto dial alarm system Ethernet switch 4 RJ 45 Ports The RJ 45 Ethernet ports support two Ethernet connections for example a computer to your local network Three of the ports support a maximum speed of 1 Gbps The lower right port supports 2 5 Gbps and may be configured as...

Page 14: ...1000MBPS Link Activity in progress Off No Link Right LED Amber Solid on 10 100MBPS Link Blinking 1X second 10 100MBPS Link Activity in progress Off No Link 12V DC Input The 12V DC Input Power allows you to connect the power brick RF Coaxial Input Cable port The Cable port allows you to connect to your local coax network and the broadband network of your services provider ...

Page 15: ...chnicolor 16 Bottom panel Product label The label on the bottom of the Gateway contains key manufacturing information such as the part number MTA MAC address and CM MAC address The label is installed in the square area on the bottom of the unit ...

Page 16: ...07 01 2019 Proprietary and Confidential Technicolor 17 ...

Page 17: ...ng a wireless connection your computer must be equipped with a Wi Fi Certified wireless client adapter 1 3 2 Wired connection If you want to connect a computer using a wired connection your computer must be equipped with an Ethernet Network Interface Card NIC 1 3 3 Start with the installation You are now ready to start with the installation of your Gateway ...

Page 18: ...07 01 2019 Proprietary and Confidential Technicolor 19 ...

Page 19: ...e d Arc 92443 Issy les Moulineaux France T 33 0 1 41 86 50 00 F 33 0 1 41 86 56 15 technicolor com Copyright 2017 Technicolor All rights reserved All trade names referenced are service marks trademark or registered trademarks of their respective companies Specifications subject to change without notice ...

Reviews: