8
Unpacking
Immediately upon receipt, carefully unpack and inspect the fixture to verify that all parts are
present and have been received in good condition. If any parts appear damaged from shipping
or the shipping carton shows signs of mishandling, retain all packing material for inspection and
notify the shipper immediately. Save original carton and packing. In the event that the
merchandise is to be returned, the original carton and packing must be used. The customer will
be billed for a new carton and packing if merchandise is received without the original carton and
packing. The plastic bag shipped with the fixture can be used to keep the fixture clean if stored
or installed in a temporarily dusty environment. Do not operate fixture with plastic bag in place.
Save Shipping Materials
The packing and carton are designed to provide the fixture with protection during
shipping. Save original packing and documentation for warranty, service and return
issues. Additional charges will be applied to return items not received in original or
incomplete packing.
Claims
Physical damage must be reported to the Freight Carrier or Shipping Company upon
receipt of merchandise. Damage incurred in shipping is the responsibility of the Freight
Carrier or Shipping Company. It is the customer's obligation in the event that
merchandise is received damaged caused by shipping to notify the Freight Carrier or
Shipping Company immediately. All other claims not related to damage incurred during
shipping must be made to the Dealer or Distributor within 7 (seven) days of receiving
merchandise.
Returns
Returned merchandise must be sent prepaid, in the original packing with a Return
Merchandise Authorization number (RMA) clearly listed on the shipping label. Items
sent by Freight Collect or without a RMA number will be refused. Call your sales person
and request a RMA prior to shipping. Be prepared to provide the model number, serial
number and a brief description of the nature of the return. Shipping damage resulting
from inadequate packaging is the customer’s responsibility. Customer will be charged
additional shipping charges to return products received in non original packing and or
cartons.
