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SECTION 17: TROUBLE SHOOTING
To save the time and expense of an unnecessary service call, perform the simple checks in this section before contacting a service
professional.
Your phone cannot be switched ON
•
Be sure that you press and hold the
power button
for more than 1 second.
•
Be sure that the battery is well connected to your phone. Remove the battery, reinstall the battery, and restart your phone.
•
If power is exhausted, recharge the battery.
Your phone cannot be switched ON, when switching ON your phone, the following messages may appear
•
Enter the phone lock code
. The automatic lock function has been enabled. You must enter the phone lock code before you
can use the phone.
•
Enter the PIN code
. The PIN check feature is enabled. Every time the phone is switched ON, the PIN has to be entered; (If you
are using your phone for the first time, you must enter the PIN code supplied with the USIM card).
•
Enter the PUK code
. The PIN code has been entered incorrectly three times, and the SIM card is now blocked. Enter the PUK
supplied by your network service provider.
USIM card error
•
USIM card is contaminated. Clear the metal contact on the USIM card with a clean cloth.
•
USIM card is not placed properly. Install the USIM card according to the user’s guide.
•
USIM card is damaged. Contact your network service provider.
Network failure
•
You may be in a weak signal area. Move to a different location with a stronger signal strength.
•
You are out of network service coverage.
•
USIM card is invalid. Contact your network service provider.
You have entered a number but it was not dialled
•
Make sure that you have pressed the dial button.
•
Make sure your USIM card is valid.
•
Make sure that you have not set outgoing call barring.
•
Make sure that you have not set fixed dialling.
The quality of your call is poor
•
Check/adjust the volume.
•
You are in a weak signal area, such as nearing tall building or in the basement where radio cannot be efficiently transferred.
•
You are using your phone during a busy period, such as commuting period when the lines are too busy to put through.
