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TDSi GARDiS Series, User Manual

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TDSi GARDiS Series User Manual Download Page 47

 

47 

 

 

 

Troubleshooting 

 

This chapter will provide typical issues that may arise. 

 

 

Restoring from backup 

 

Symptom: When restoring from backup, the following message is stuck on the screen and it does not 

finish the restoration. 

 

  

 

Fix: A backup must occur in-between restorations. Create a new backup. Then follow the restore from 

backup process, selecting the required backup file. 

 

 

Summary of Contents for GARDiS Series

Page 1: ...GARDiS Controller Embedded Web Server User Manual UM0121 Issue 3...

Page 2: ...h it may not be used for any purpose other than that for which it is supplied nor shall any part of it be reproduced without the prior written consent of TDSi Microsoft and Windows are registered trad...

Page 3: ...ders 21 Keypad readers 22 Clock Data 23 Custom Wiegand 23 Door properties 24 Schedules 26 Creating a Schedule 26 Assigning a schedule to an access group 29 Users 31 Create new user 31 Identity Tab 31...

Page 4: ...Timed Anti passback 46 Troubleshooting 47 Restoring from backup 47...

Page 5: ...dules Extension modules include slave GARDiS controllers that can allow capacity for up to 44 doors I O modules allowing the monitoring and control of equipment and wireless IP Locks More information...

Page 6: ...with industry standard clock data Wiegand multiformat or RS 485 output formats Inputs 1 per door Additional available with I O Module Outputs Control Relay 1 A 12V 1A 24v 1 used per installed door GAR...

Page 7: ...ve an IP Address within the 192 168 2 xxx range Step 1 Open a web browser e g Chrome Firefox Microsoft Edge Enter the IP Address 192 168 2 150 A pop up box will appear Enter the username admin Passwor...

Page 8: ...8 Step 3 Click GARDiS Master Unit from menu Step 4 Enter the required IP settings Step 5 Click Save...

Page 9: ...mapped to door 1 Reader channel 2 mapped to door 2 Option 2 In Out reader per door e g Reader channel 1 mapped to door 1 In reader reader channel 2 mapped to door 1 Out reader Note To configure the c...

Page 10: ...10 Step 3 Configure Readers Select the reader to configure i e Reader 1 Step 4 Set reader type to TDSi Reader Step 5 Click Save...

Page 11: ...11 Step 6 Set up the Access Groups Add readers to the required access group Note A reader must belong to at least 1 access group in order to gain access Access granted Step 7 Select Group 1...

Page 12: ...12 Step 8 Untick Prohibit the group checkbox Step 9 Go to the Permissions tab Select the schedule per reader within the access group Step 10 Select permanent access for 24 7 access through the reader...

Page 13: ...ent the required card to the reader Click Events menu option Unknown identifier event should be displayed in list of events Step 13 Click the number in the Identifier column This will open a New User...

Page 14: ...14 Step 14 Enter details for the new user i e last name...

Page 15: ...15 Step 15 Go to Permissions tab Select Permanent access to say they are authorised 24 7 Step 16 Select Group 1 to assign user to Access Group Note Limit of up to 3 Access groups per user...

Page 16: ...16 Step 17 Click save Success is indicated Step 18 Person is now in list of users Step 19 Place card on reader Access granted is now displayed containing details of card number and the person s name...

Page 17: ...p the database within your GARDiS Unit Click on Site Configuration from the top menu then click GARDiS Master Unit from the left menu Click Backup This will initiate the backup process and display a c...

Page 18: ...m a backup click on Site Configuration from the top menu then click GARDiS Master Unit from the left menu Click Restore from backup A file explorer window will open Navigate to the required directory...

Page 19: ...19 Once selected click open This will initiate the restore process A message box will display once completed...

Page 20: ...enabled set the polarity NO Normally opened NC Normally closed If you find the unit is losing time use this setting to automatically adjust the clock Automatically change the clock for summer time cha...

Page 21: ...roller will allow an http request to open a door An example of the http request is displayed below where the index indicates the door relay to open i e door 1 and the IP address is the unit s IP Addre...

Page 22: ...imit has been reached the event Access limit reached is generated Test and count Test the number of times a credential has been used on the reader and deduct from the count then block the credential i...

Page 23: ...Data Maximum value 13 Minimum value 1 This will take the least significant digit LSD For example if an output was set to 8 digits and the following was reported 85476456 If the output was then set to...

Page 24: ...lock state This can be used in conjunction with End of open door command Conditional input This is linked to the conditional I P connection available on the unit By default this is set to Disabled Ava...

Page 25: ...25...

Page 26: ...he end user to create up to 128 schedules Creating a Schedule To setup a schedule click Schedules and rights from the top menu bar and then click Schedules Select the first available schedule in the l...

Page 27: ...onday to Friday a separate period definition for the weekend and a separate period definition for Public holidays Monday to Sunday Define periods to be repeated Monday to Sunday and a separate period...

Page 28: ...28 Monday to Sunday example displayed below Monday to Saturday Sunday example displayed below Enter a name for the schedule and select the required frequency period Click in the first period text box...

Page 29: ...example is set to allow entry 4am 6am and 6pm to 8pm during the week At weekends entry is set to 12pm to 4pm On public holidays there is no allowed entry Click Save when complete This schedule is now...

Page 30: ...30 This will set the selected schedule within the dropdown...

Page 31: ...redential in the unit click Create in the User section User properties are divided into three sections Identity Permissions and Options Identity Tab Surname Last name of person First name First name o...

Page 32: ...l validate the credential during the period set Access groups Select up to 3 access groups per credential Options Tab This tab allows additional properties to be set Intruder management Set the creden...

Page 33: ...itation of 100 users using the ISO8859 1 file format The available properties that can be mapped Credential Surname First Name Group 1 Group 2 Group 3 Start Date End Date The comma character is set by...

Page 34: ...34 Step 1 Step 2 Step 3 Step 4...

Page 35: ...ss window is displayed DDA Users This section details how to allow required credentials extra time to gain entry through a door This option is actioned using an access group rather than the individual...

Page 36: ...figuration of the lock time for credentials within this access group In the example below credentials in this group will have 30 seconds to open the door Maximum value 254 Click Save Adding Extensions...

Page 37: ...up to a maximum of 10 to be added the master controller Fallback Mode If a slave unit loses communication to a master controller there are a number of fallback modes available to end users Disable Ena...

Page 38: ...s Aperio This allows an Aperio 485 hub to be added to the master controller These cannot be added along with slave controllers Smart Intego This allows a Simons Voss 485 hub to be added to the master...

Page 39: ...n click Readers and select required reader from dropdown menu Set the name of the reader to allow easy identification during unit setup Step 2 Add the GARDiS IO Extension Module Go to Site Configurati...

Page 40: ...ave a free access schedule of 24 7 A schedule that has been configured in the unit This allows an end user to set a free access schedule against required Outputs For example if you wish the ground flo...

Page 41: ...41 Step 3 Configure the Lift Groups Up to 256 lift groups can be defined Select the 1st available lift group The configuration for that group is displayed in the main window...

Page 42: ...ger This group will have access to all 10 outputs The list is now updated with the new name Continue to create lift groups as required Step 4 Configure Access Groups Click Schedules and rights from to...

Page 43: ...t group On the first tab Properties configure as required On the 2nd tab Permissions select the Lift group within the Lift Reader row Enable the group May require an extended lock time Set this option...

Page 44: ...with the new access group Click on User from the top menu and click Create Enter the details of the user in the first tab Identity Click the next tab Permissions and set the required configuration Wi...

Page 45: ...perty within Door properties True Anti passback Step 1 Enable anti passback on the unit Click Site configuration from the top menu then click GARDiS Master Unit from the left hand menu Tick Anti passb...

Page 46: ...anti passback settings Click Site configuration from the top menu then click GARDiS Master Unit from the left hand menu Tick Anti passback and Timed anti passback checkboxes Set the length of time yo...

Page 47: ...ing from backup Symptom When restoring from backup the following message is stuck on the screen and it does not finish the restoration Fix A backup must occur in between restorations Create a new back...

Page 48: ...48 Do you have any technical questions Contact our free technical support TDSi UK T 44 0 1202 723 535 E support tdsi co uk TDSi Export T 33 0 1 58 84 20 90 E info tdsi france com...

Page 49: ...49 Because everyone deserves peace of mind...

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